Fixer.com - Chicago

I have waited for months to leave this review, thinking that they could remedy the situation. I'll get to the point quickly and say if you need a TV mounted or some other basic task completed, they will do a good job and I like that they pay their workers a fair wage. I'm more than willing to pay extra for that. If you want any specialized work or anything that requires more work than something you could do yourself but you'd rather farm out, DO NOT use Fixer.

The first time I used them, I had a couple of tvs mounted and they did a great job. It did take them a long time and the fee was pretty big. I can't find the invoice but I think it was around $800 or so. Due to the above rationale, I was fine paying the fee.

The second time I used them, I asked that they assemble a standing desk. It took HOURS. The guy couldn't figure out how to adjust the desk after he put it together and wanted to call the job done and leave without adjusting the ADJUSTABLE desk. I figured it out myself (he hadn't put everything back on the desk and this is a non-motorized adjustable desk which requires weight to work).

The third time I used them is the reason that I finally had to write a review. I moved into my house in May and my microwave broke within a few months of me moving here. I realized that the builders had taken a short-cut and instead of installing a drawer microwave, had installed a countertop microwave and put some supports in the cabinet cavity/threw a trim kit on it and called it a day. I explained the situation to Fixer and asked if they could help me. The customer service team replied that they could definitely do that and would send someone over. Upon arrival, the person they sent said he could absolutely not handle this job and that I need a cabinet specialist and then the charged me $129 for the visit, which they eventually removed after I insisted they do so. They then reached out and said they wanted to fix the situation and they said they had found a microwave and someone to install it. Great. I'm always willing to give someone an extra chance. They show up with a microwave... which is broken. So, after I made sure to be home from work/scheduled this way in advance, still no microwave. They were very apologetic so I (again) held off on writing a bad review. They told me customer service would reach out. Days went by... nothing. I reached out to them and they apologized and said that they had ordered a new microwave and would be in touch when it was delivered which was scheduled for January 13th. The 13th came and went and I again reached out to them and they said, oh we have the microwave. We can install it on the 17th (MLK Day). I hesitantly agreed. They arrived today with the non-broken microwave. This time the installers realized right away that the microwave didn't fit the cavity. Keep in mind that they had already been here twice and had measured the cavity. They were so apologetic and it wasn't the actual installation team's fault so I just nodded and let them leave. THEN they charged me $129 for the visit again, which I'm currently asking them to remove.

Overall, I think if you have a quick handy-person job, they do a pretty good job but anything that requires any level of preparation, measurement or skill, I'd recommend going somewhere else.

Hard Pass.
First time I had fixer over, their electrician was supposed to install a smart thermostat. He didn't shut off the power to part of the unit and fried the motherboard. Had to call Deljo to come fix it emergently.
- This cost 700-800 bucks. Fortunately they cut me a check for the replacement board. I still had to pay labor.
Second time I had them over, I asked for 2 things.
1) Change the lightbulb above a stair case (they did great) 2) I asked them to fix a 3-way switch that wasn't working properly.
- The 3 way switch should've taken less than hour to fix. "Fixer" charged me for 2.5 hours @ 139/hr ~$350 + fees and didn't fix the switch a 3-way as requested.
Instead (accidentally took my Lutron smart switches) and replaced the 2 way switch with... a 2 way switch.
Had to argue w/ them some to get a reduced rate of 2 hours. Had to argue more to get it reduced to 1 hour.
I think they mean well, but honestly the items should be sold as "per job" basis instead of hourly. If your electrician/fixer doesn't have the necessary supplies to get the job done or takes too long for a specific job, why should I be responsible for it.
Also I fell that the $139/hr fee is too high. Many contractors/electricians charge ~75/hr on average for these simple jobs. ie less than half of fixers rate and typically much more efficient.
First time they messed up, I bit my tongue since I got a check for the cost of their error and I understand "things happen".
As they say: fool me once shame on you, fool me twice shame on me.
Won't be making the mistake of hiring them again.

The Fixer male and female handy people did an excellent job eliminating dents in an external steel door. They arrived on time and worked efficiently. They obviously knew what they were doing. They communicated clearly and were very friendly. I would recommend Fixer to friends and relatives without hesitation.