All reviews for CSI-Absolute Clean

Cesar came out immediately to give us an estimate on our travertine floor. Our technician Andre was very professional and courteous. He spent a lot of time preparing our floor and returning it to its former glory. Thank you guys for everything. We really appreciate it.

I purchased a marble table from CB2 Outlet in Naperville and the table had a very faint stain. I called CSI to get a quote and they sent out Ceasar. When he arrived at my home he took a look at the table. He educated me on the various ways that marble tables can be stained. While I did not ultimately utilize the services I felt that Ceasar was not trying to sell me a service just for the sake of taking my money. I was greatly appreciative of that. He offered some great tips on how I could care for my table. I would definitely recommend this company as I feel they were honest and would do right by customers.

Earl is knowledgeable, professional and sincere. He has been in industry for his full career and he brings a level of experience and pride to his work that ensures a positive experience. If you work with CSI, make sure you have a chance to interact with him.

CSI is environmentally conscious and they have a proprietary stone/marble cleaner that has no VOCs that we highly recommend.

This company had clean my mattress before and did a great job, so when my puppy recently peed in my bed so I called. They woman that answered was extremely rude. She yelled at me for not hearing me on the phone, completely annoyed I was calling for a service. When I gave here the date I was looking to get my mattress serviced she quickly said we don't have anyone for this date (as if I should have known) and suggested other cleaning services instead of giving me the next best time and date to have my mattress serviced. I give them three stars because the time they cane they clean it well, but it was a very poor experience the second time, and went with someone else.

I give this business a -10. I had originally hired them based on the excellent reviews and prompt communication with owner. After setting up the appointment (a week in advance) I received the confirmation email and work order documents.

Yesterday, when they were supposed to be at my apartment at 3:0 p.m., secretary calls me saying that the technicians are running late.
I asked how late (I understand things happen); and she says "they'll be there probably by 5".

Are you kidding me?!!! you call me at 3 (time of scheduled service) to tell me they'll get there 2 hours later?! even if they had a delay, secretary or technicians themselves could have notify me around 2 or 2:30 p.m.

I left work early just to find myself dealing with an unreliable business AND ON TOP OF EVERYTHING, secretary tells me just to 'go back to work and come back by 5'. No, things don't work like that. I have responsibilities and commitments that I take seriously.

Clearly CSI-Absolute Clean DOES NOT TAKE THEIR CLIENTS SERIOUSLY.

I hired another person who got here ON TIME and did an excellent job.
DO NOT WASTE YOUR TIME OR MONEY WITH CSI-Absolute.

I recently decided to hire CSI absolute clean and I will say they CSI absolutely messed up my new tile floor. All jokes aside, the managers are incredibly hypocritical and not helpful whatsoever in helping with fixing the tile floor that they decided to destroy in their process of so called cleaning.

We hired CSI absolute clean to come in and refinish bathroom floors in our home. Prior to leaving, one of their technicians caused damage to freshly refinished wood floors outside of their working area.

As a female, I felt extremely discriminated against not only by the male technician but Caesar from their main office when discussing the issue we were facing. They immediately put blame on me saying there was no way they could’ve caused the damage. The area of damage was wet with chemicals, and the only person in the room that day was their technician. The technician had a buffer/ sander with many different chemicals/ finishes with him. So they’re saying the large, circular abrasion marks immediately next to the room they were working on are from us???

If you use CSI, be sure to setup video cameras while doing their work so you’re not left with a mess like what we’re dealing with

I don’t judge companies by their mistakes, but rather by how they respond to their mistakes.

CSI was hired to do a partial restoration in our master bathroom, directly adjacent to newly finished wood floors. The technician protected a small area of the floor outside the bathroom and as he was packing up we noticed major abrasion marks through the new wood floors right outside of the covered area. The technician immediately denied any wrongdoing, even though the abrasion mark was freshly wet with some sort of chemical.

After he left we were left to chase after their management who said there are two sides to every story and are denying all wrongdoing in the situation. Thea floors were only finished days before this work was done, and were in pristine condition. They started every conversation by saying how transparent and honest they are, by then proceeding to give us the middle finger on damage they caused…we are so upset by this situation..

Our warning to you is to go with another local company, or if you absolutely have to use CSI, take photos of everything they might touch so you're prepared to win whatever legal battle they leave you with.

Caesar, you have my number when you'd like to man up and rectify this damage that your team caused.