Direct Improvements

Omar delivered top-notch service, tackling the issue with expertise and attention to detail. His professionalism shone through, ensuring the job was done right. He's an asset to your team - give him the recognition he deserves.

I recently had a frustrating experience with this company. They initially contacted us to assess our issue, which I described as a warehouse unit. The technician arrived and quoted an exorbitant $225 per heater inspection fee without providing any actual work done. After some negotiation, the total bill came out to $1,575 after discounts were applied. What's more alarming is that they continued sending me estimates in the form of invoices, despite our agreement to move forward with further action. It wasn't until I spoke with Nicor representatives that I discovered a crucial detail: the gas line was never installed on the property. The technician had supposedly operated the units using residual gas, but this experience was far from straightforward. To avoid costly mistakes, be meticulous when working with them and ensure they provide detailed information about every step of the process.

I'd like to express my gratitude to Direct Improvement for a top-notch job. During the recent heat wave, my central air unit was on its last legs. They promptly attended to my issue, providing swift and reliable service. The technician who visited my home was exceptional – patient, knowledgeable, and skilled in resolving the problem. His professionalism and expertise are greatly appreciated.