All reviews for HeatCool Service Co

This company exceeded expectations in every way. The staff were consistently professional, courteous, and tidy throughout the entire process. Kudos to Sam, Alex, and the whole team - I'm thrilled with my new setup.

The mechanics who've visited have consistently shown respect, punctuality, friendliness, thoroughness, and adherence to safety protocols, even during the pandemic - a notable display of professionalism. Office staff member Jessica has been a reliable point of contact, providing swift responses to queries. This company merits consideration for HVAC services.

I had an A/C issue - my basement was icy cold while the top floor was sweltering hot. Heatcool's technician, John, showed up promptly and gave me a reasonable quote. He returned to install the fix a few weeks later. John is efficient, polite, and did an excellent job making my home more comfortable again.

After a grueling 10 days without air conditioning in my apartment, my landlord finally reached out to HeatCool Service Co. on time. The team arrived promptly, was responsive, and got the job done while being courteous and professional. As a long-time renter, it's refreshing to see prompt attention to issues like this. John took care of the problem efficiently, explained what went wrong, and even showed some kindness with my furry friends before leaving. The AC is now working beautifully - a significant drop in temperature from 84 degrees to 74 throughout the day. This is excellent customer service. Thanks, John, for your prompt attention to this issue. I've told my landlord that they need to keep you on their good side!

I've got a vintage 4-flat in Humboldt Park that's shared among four units - each with its own heating system. The second floor unit's wall furnace went kaput and I called Heat Cool for help. A technician arrived on Monday morning, checked the unit, and got to work figuring out what was wrong. After some tinkering, the problem was solved and now the unit is running like new again. My tenant is warm and content, which is all that matters. Thanks to Heat Cool for a job well done - I'll definitely be recommending them to others.

I've been relying on HeatCool for 18 years now. They've installed a range of solutions - space-saving radiators in my kitchen, attic heating/cooling systems, hot water heaters, boilers and chimney liners - as well as central air con. Over the years, they've done annual fall/spring servicing to keep everything running smoothly. I don't trust anyone more for reliable, knowledgeable service - thanks to John!

I was on the verge of facing an $8k repair bill for my AC unit, only to have Heat Cool step in and fix it instead. Their technicians were extremely knowledgeable and got the job done in just a few hours. I owe them one - they truly deliver!

Sameer was incredibly accommodating throughout the entire process of updating our thermostats and addressing the pending maintenance issues.

We got a new HVAC system from HeatCool and it went smoothly. The entire experience was hassle-free and easy. I've already recommended them to others. If you need someone to fix or replace your furnace quickly with minimal fuss, HeatCool's your best bet.

HeatCool did a great job. They got along well with my landlord and me, replacing both units before the Chicago summer arrived. They provided a reasonable estimate and were consistently polite throughout the process.

I hired this company for an AC unit inspection and noise troubleshooting. Technician John arrived promptly with a clear estimated time frame and demonstrated courtesy throughout the visit. He thoroughly examined the unit, providing detailed explanations of its operation, pinpointing the issue, and outlining his proposed solution. His professionalism and expertise made for a positive experience. Overall, I was satisfied with the service and would recommend this company to others.

I've had a long-standing relationship with HeatCool, working with them for over 15 years. They've maintained 10 of our furnaces, primarily serving our tenants. Their communication is straightforward, explaining the necessary work up front. Quick responses and efficient fixes have left me satisfied with their service.

HeatCool installed two HVAC units in my high-rise condo quickly and efficiently. The technicians were respectful and prompt. When a unit failed shortly after the one-year mark, they arrived promptly, swapped out the faulty motherboard at no additional cost despite it being outside of warranty for labor. I'm extremely satisfied with their service.

Sameer and his team installed the furnace like pros.

John inspected our furnace, air conditioner, and water heaters. He's extremely knowledgeable about his equipment and explained the issues he found. Honest and transparent, he showed us what was happening. The inspection price was reasonable. Theresa set up the appointment quickly and kept me updated throughout. John's professionalism impressed me. I'd work with this company again without hesitation.

I had been using HeatCool at my business location for years when I needed AC service in my condo. The custodial crew highly recommended them and their familiarity with the building's systems was a bonus. They were clear about the work required, billed on time, and there were no surprise costs. Their professionalism made it a pleasure to deal with them. Given their excellent performance, we won't be looking elsewhere for our heating and cooling needs again.

The technicians did an excellent job. They installed everything, demonstrated its operation, and even brought a backup battery since one remote wasn't working properly. Their professionalism is impressive, especially considering they anticipated potential issues beforehand. Highly recommended for heating and cooling services.

This company exceeded expectations in every way for my apartment's extensive renovation needs. John Freson and his team delivered outstanding service with professionalism and courtesy that's hard to find. He took the time to explain each step clearly, making even complex processes understandable to a non-expert like myself. His commitment to honesty was impressive, which is why I opted for him to oversee additional work on my property - including plumbing and wallpapering. The wide range of contractors available through Heat Cool gave me confidence in their ability to handle various jobs.

John and Oscar came out to replace our furnace in Rogers Park. They're top-notch - friendly, reasonable prices, and went beyond what's expected. The new furnace is working perfectly, and they ensured all vents were functioning correctly. After leaving, the furnace room was even cleaner than when they arrived. Great job by these guys; they deserve a high rating for their service.

I needed a new AC unit for my apartment. The technician arrived on schedule, explained the issues and suggested solutions in detail. The work was scheduled promptly and completed as planned. The team members were all very professional and courteous. Customer service was attentive and answered all my questions patiently. I'd definitely use them again.

Sam is excellent, consistently providing top-notch service with courtesy, professionalism, and helpful insight.