Heatmasters

Heatmasters, your technician Mario is top-notch - genuinely professional and extremely helpful. He broke down complex info about my circulation pump and water heater in simple terms. I've been a customer for over 20 years, and it's reassuring to see consistency like this. Another technician, Anitov, was similarly exceptional; Mario has now matched his standards. Please pass along my thanks - he deserves to know I think so.

I recently had David from this company come to my home and assess my HVAC issues. He was punctual, knowledgeable, and got the job done efficiently. The upgrade to my furnace has made a noticeable difference, with everything working better.

However, there's been an update since my initial experience. When I reached out to the company directly, I asked for a receipt detailing my parts and services warranty, including a breakdown of the quoted costs line by line. Unfortunately, they refused to provide this information. I had also inquired about the discount I was supposed to receive as part of their service package.

To make matters worse, I later discovered that the cost of the motor installed was significantly less than $400. In contrast, the total bill for the cleaning, installation, and adjustment of my furnace came out to be $2000. Given David's verbal quote about the severity of the issue, I'm still trying to process how I ended up paying such a high amount.

What really bothered me is that the company wouldn't provide a written receipt as requested, which made it difficult for me to verify the costs and warranty details. This lack of transparency has left a sour taste in my mouth. If you're considering using this service, be cautious of potential upselling. It's essential to get your quote in writing first to avoid any unexpected expenses.

Louis was excellent, providing valuable insights on how to get the most out of our equipment. He's knowledgeable, friendly, and courteous. As with all my dealings with Headmasters, I've had a consistently positive experience.