LawnStarter Landscaping

Total Scam depending on which crew they send. I had hired them to mow biweekly during July and August while i was out to town. The first three mowings were o.k. but they e-mailed me that they could not mow my back yard because the gate was to small(same gate as the previous 3 mowing and the previous two years I had hired then),the yard was to hilly(there is no hill on my lawn, and the entrance was blocked by a bush(which it is not.) When I called to complain , they said they had a different "pro" and would send them back to mow the entire lawn. They then sent me a text they had mowed the entire lawn but when I got back in town the back yard had not been touched , After I called them to complain again, they sent me a sarcastic letter saying "they were glad they could make my day a little happier" but do not give refunds. I finally just finished the back yard myself and well as several missed spots in the rest of the yard. They also scheduled mowings for September even thought I have repeatedly told they not to.

Matthew was professional and respectful of my property. I appreciate his timeliness and flexibility.

Did not follow easy requests. Arrived unannounced. Did not reply to my question about arrival time. Damaged some property. Left uncut grass. Sprayed wet grass that caked on deck and sliding door channel. Put my personal safety in jeopardy. Telephone rep's info did not align with reality in the field. A $15 credit off a $60 purchase.

Company appears to hire cheap labor and to drive further profits from constant annoying upselling to clients, putting pursuits for profit above customer satisfaction.

Even customer service's response to our report of an awful experience at our first trial appointment opened with an upsell (an offer with an additional charge for added options).