All reviews for Deck Tech

I filled out an online form enquiring about pricing. Days later, I was sitting in my yard when someone rang the doorbell. I wasn't expecting anyone, so I didn't answer. A few minutes later, a random large man opens the gate and enters my yard. He was from Deck Techs and even though we had no appointment or even an email that he was arriving, he let himself into my back yard. Additionally, he was not wearing a mask and came right up close to me to "discuss." The whole experience was completely unprofessional and I will definitely NOT be hiring this company to do any work for my family.

I don’t recommend them. They know the business but customer care and quality of work is zero!.

Looking to have our deck redone. We had deck tech a few years ago and I have to say the stain didn't last that long and now we have boards to replace. After reading the reviews I think I need to look elsewhere.

dont bother.

took us weeks to get a quote and the quote was wrong in many places. they wanted double the price of other contractors. literally they wanted a single story deck priced the same as a new 2 car garage. HAHAHAHAHAHA JOKES.

What an absolute waste of time. They refused to modify my quote with one single line item. They said it was no problem and I was told tomorrow, next monday, a few minutes. They totally ghosted me after sending a tech to quote service. Brittany never returned my calls and didn't reply to email. Crystal said she'd make sure Brittany would get a hold of me. Monica said it was no problem to modify the quote, and after calling her back she landed it back on Brittany who simply doesn't do her job. I guess they don't want any business. I wasted over 3 weeks with them when I could have gone with someone else, now part of my summer is wasted without a deck. Thanks for NOTHING.

Unfortunately I have to give this company a bad review they have horrible customer service and sloppy work. The sales rep never returned a single message to add replacement boards to my order. Then one day a guy shows up to start the work. I had to call his boss to finally get my order correct. Then the boards replacement was not done well another delay to get them correct. Then I waited and waited for staining. Several calls and emails no response from deck tech… then on Monday at 5pm someone just shows up. Luckily I was working from home that day. Ultimately there are flaws and I have asked for them to be fixed … now waiting again! So this job still not complete. What should have taken 3 days had taken 30 with no good outcome. Do not hire this company.

Don’t waste your time with Deck Tech. I had them do work on my two decks back in 2013. The work was done well, and I had no complaints.

However, This time around I first dealt with a Mr. Johnson. We basically played phone tag, and then I was just ignored. I called the company and dealt with a representative named Crystal. At first, she was helpful, however, I questioned the estimate since the overall increase in price was quite dramatic.

I sent multiple emails to see if I could have the estimates split up, but never got a reply.

Deck Tech does not care about customer service anymore, and they are way overpriced. I highly suggest getting an estimate elsewhere.

We paid deposit for service of our deck on 4/9/20. Were told date would be scheduled for service in 2-3 weeks. Did not hear from company for 7 weeks. My husband had to call 6 times to get someone to call him back. They finally power washed the deck 8 weeks later then left it bare for 10 days through 2 sunny weekends in June. Again we had to call to ask regarding timing of staining. Ron (sales rep) told me more than once that they had many customers and would be out of business if they offered discounts for scheduling issues.

Now that service is done there are divots in half the deck floor I’m assuming from sander and some of railings are already peeling days later. Despite being one of the more expensive and higher rated companies they have not agreed to even small discount to compensate us. Sophia from customer service also never offered even so much as an apology. Just frustrated by the way they have treated us. Very dismissive. A simple call with explanation of delay and offer of small gesture of compensation and I would have been happy.

If anyone has kind and trustworthy recommendations for next time let me know.

Single Worst Home Improvement Experience Ever!
At first Deck Tech stained our deck and it looked perfect – we were very happy and we had all the furniture back in place, flowers planted, etc. Then 6 days later I came home to my deck furniture in the driveway, a crew showed up while we were not home and completely stripped our freshly stained deck again, ruining plants, furniture and staining our Viking grill along the way. No apologies from them. Initially they did not even believe me, Ulyses in production questioned my story until I told him I had it on video. He and Bob Rana, our salesman, stopped answering calls. After multiple phones calls and complaints they came to re-strip deck further due to the fact that stain was so fresh, it was not completely removed. Finally, 2 to 3 weeks later, they re-stained the deck again but it does not look as good as the first time. Now there are dirt tracks along the traffic pattern because the stain did not soak into the wood all the way and a few light spots. Have been trying for 5 months to get some sort of restitution. They offered $150 at first…. then $350, but after dozens of phone calls and emails to Crystal, still no credit to our card. I have the whole thing recorded on security video with photos. Deck Tech is terrible!!!

Do yourself a favor and avoid this business unless you want to play cat-and-mouse with them for months.

Start-to-finish, our last encouter with them stretched from 4/2/24, when we accepted their proposal, to 7/20/24, when we were satisfied enough to be done with them. They get one star only because technically, they did complete the job.

Communication is nonexistent. Attempted repeated contacts via email, text, and phone calls went unanswered for weeks. A few times, I began to suspect they went out out of business during our job.

As far as the work itself, we are now mostly satisfied. Mostly, because we used Deck Tech previously in 2019, and when they prepared our 2024 proposal, I asked them to quote the exact same specifications. I did not have the proposal from 2019 to compare. The refinishing in 2024 was a significantly different color than 2019. It is true, I did not research the name of the color quoted in the 2024 proposal, and could not compare it to the previous contract, so I am partly to blame for the incorrect color. But I did trust that they would follow instructions and make no changes from 2019. That trust was misplaced.

Once the errant color was finished, we were dissatisfied with the uneven application in some spots. We reached out for someone to come and redo those parts. It took two months before the revision was done.

As a bit of icing on the cake, I received an email on 8/26/24 stating: "Our records indicate that we serviced your deck in 2019, and it is time for your deck to be restored again!" A perfect demonstration of the confusion you should expect.

You've been warned.

- [ ] Summary: stalled project over six months (promised in two weeks), then damaged our property and replaced to stairs that we did not agree to have replaced so the other six stairs look ridiculous. So we are out six months and hundreds of dollars—the project won’t be fixed before we need to move and i am furious. The first guy who came out was charming and knowledgeable but never saw him again: don’t be fooled.