Reviews of local pros in Cicero, Illinois

What an absolute waste of time. They refused to modify my quote with one single line item. They said it was no problem and I was told tomorrow, next monday, a few minutes. They totally ghosted me after sending a tech to quote service. Brittany never returned my calls and didn't reply to email. Crystal said she'd make sure Brittany would get a hold of me. Monica said it was no problem to modify the quote, and after calling her back she landed it back on Brittany who simply doesn't do her job. I guess they don't want any business. I wasted over 3 weeks with them when I could have gone with someone else, now part of my summer is wasted without a deck. Thanks for NOTHING.

Unfortunately I have to give this company a bad review they have horrible customer service and sloppy work. The sales rep never returned a single message to add replacement boards to my order. Then one day a guy shows up to start the work. I had to call his boss to finally get my order correct. Then the boards replacement was not done well another delay to get them correct. Then I waited and waited for staining. Several calls and emails no response from deck tech… then on Monday at 5pm someone just shows up. Luckily I was working from home that day. Ultimately there are flaws and I have asked for them to be fixed … now waiting again! So this job still not complete. What should have taken 3 days had taken 30 with no good outcome. Do not hire this company.

Don’t waste your time with Deck Tech. I had them do work on my two decks back in 2013. The work was done well, and I had no complaints.

However, This time around I first dealt with a Mr. Johnson. We basically played phone tag, and then I was just ignored. I called the company and dealt with a representative named Crystal. At first, she was helpful, however, I questioned the estimate since the overall increase in price was quite dramatic.

I sent multiple emails to see if I could have the estimates split up, but never got a reply.

Deck Tech does not care about customer service anymore, and they are way overpriced. I highly suggest getting an estimate elsewhere.

Used DeckTech for years and their service and product was amazing. Lasted twice as long as any of the competitors we had used previously. It is so good that when we built our house in Montana we had the stain shipped to us so we could get the same quality.

We paid deposit for service of our deck on 4/9/20. Were told date would be scheduled for service in 2-3 weeks. Did not hear from company for 7 weeks. My husband had to call 6 times to get someone to call him back. They finally power washed the deck 8 weeks later then left it bare for 10 days through 2 sunny weekends in June. Again we had to call to ask regarding timing of staining. Ron (sales rep) told me more than once that they had many customers and would be out of business if they offered discounts for scheduling issues.

Now that service is done there are divots in half the deck floor I’m assuming from sander and some of railings are already peeling days later. Despite being one of the more expensive and higher rated companies they have not agreed to even small discount to compensate us. Sophia from customer service also never offered even so much as an apology. Just frustrated by the way they have treated us. Very dismissive. A simple call with explanation of delay and offer of small gesture of compensation and I would have been happy.

If anyone has kind and trustworthy recommendations for next time let me know.

Single Worst Home Improvement Experience Ever!
At first Deck Tech stained our deck and it looked perfect – we were very happy and we had all the furniture back in place, flowers planted, etc. Then 6 days later I came home to my deck furniture in the driveway, a crew showed up while we were not home and completely stripped our freshly stained deck again, ruining plants, furniture and staining our Viking grill along the way. No apologies from them. Initially they did not even believe me, Ulyses in production questioned my story until I told him I had it on video. He and Bob Rana, our salesman, stopped answering calls. After multiple phones calls and complaints they came to re-strip deck further due to the fact that stain was so fresh, it was not completely removed. Finally, 2 to 3 weeks later, they re-stained the deck again but it does not look as good as the first time. Now there are dirt tracks along the traffic pattern because the stain did not soak into the wood all the way and a few light spots. Have been trying for 5 months to get some sort of restitution. They offered $150 at first…. then $350, but after dozens of phone calls and emails to Crystal, still no credit to our card. I have the whole thing recorded on security video with photos. Deck Tech is terrible!!!

Deck tech never finished the job. The sides of the deck were never cleaned and sealed even though I asked multiple times to have that done. I thought that would have been included in the initial estimate as sides of the deck as well as the deck floor (to my thinking) would all be part of the deck. It seems the initial assessment of the work that needed to be done was incomplete. When I inquired, they told me to do that part of the job was additional and not worth their workers coming out again even though I assured them that I would pay any additional fee. I called multiple times and was promised a call back each time, which never happened. Then they charged my credit card for the balance owed withOUT my knowledge and sadly without completing the sides of the deck. I am really disappointed in the follow through and customer service.

Do yourself a favor and avoid this business unless you want to play cat-and-mouse with them for months.

Start-to-finish, our last encouter with them stretched from 4/2/24, when we accepted their proposal, to 7/20/24, when we were satisfied enough to be done with them. They get one star only because technically, they did complete the job.

Communication is nonexistent. Attempted repeated contacts via email, text, and phone calls went unanswered for weeks. A few times, I began to suspect they went out out of business during our job.

As far as the work itself, we are now mostly satisfied. Mostly, because we used Deck Tech previously in 2019, and when they prepared our 2024 proposal, I asked them to quote the exact same specifications. I did not have the proposal from 2019 to compare. The refinishing in 2024 was a significantly different color than 2019. It is true, I did not research the name of the color quoted in the 2024 proposal, and could not compare it to the previous contract, so I am partly to blame for the incorrect color. But I did trust that they would follow instructions and make no changes from 2019. That trust was misplaced.

Once the errant color was finished, we were dissatisfied with the uneven application in some spots. We reached out for someone to come and redo those parts. It took two months before the revision was done.

As a bit of icing on the cake, I received an email on 8/26/24 stating: "Our records indicate that we serviced your deck in 2019, and it is time for your deck to be restored again!" A perfect demonstration of the confusion you should expect.

You've been warned.

The investment is protected from the start by the craftsman's precision. Their attention to detail is unmatched, as seen in the seamless application, such as using a lambswool brush to avoid drip edges. This dedication to perfect results is why customers return.

- [ ] Summary: stalled project over six months (promised in two weeks), then damaged our property and replaced to stairs that we did not agree to have replaced so the other six stairs look ridiculous. So we are out six months and hundreds of dollars—the project won’t be fixed before we need to move and i am furious. The first guy who came out was charming and knowledgeable but never saw him again: don’t be fooled.

Deck Tech stripped off layers of old stain down to the original surface, applied new stain and it's like a new deck. They protected all the plants and didn't leave a speck of mess. Only wish we used them first time around.

Deck looks great. They meticulously prep everything and did a great job, even on the skirting. What was most impressive is that two weeks later I had to call a pest control company for carpenter bees. They checked the deck and said it was an excellent job Deck Tech did sealing up the deck.

Deck Tech did a phenomenal job on our deck! The job was not easy, as we have a pond and landscaping surrounding both decks on our property. The technicians meticulously wrapped all of the landscaping with plastic and the area near the water. There was no overspray in any of our landscaping or water area. The technicians had great attention to detail and took their time. With that being said, our decks turned out beautifully and we will definitely recommend Deck Tech to any of our friends and family in the future. Thank you Deck Tech!

I’m late writing this review because the holidays took over—but Deck Tech absolutely earned it.

Last summer, we had a new deck built on the front of our house here on the South Side of Chicago. Because of timing, we had to wait until fall to get it stained. When I was ready, I scheduled an appointment through Deck Tech’s website and heard back pretty quickly, which I really appreciated.

The scheduler was friendly and clear, especially about needing to coordinate sealing the deck as well. Communication was easy and straightforward the whole time—no guessing, no back-and-forth.

Within a week, an awesome crew showed up. They were professional from the start, confirmed all the details, and got right to work. You could tell they knew exactly what they were doing. The prep work was thorough, the stain was applied evenly, and they were careful with every part of the space.

When they finished, there was zero mess. No stray stain. No leftover materials. No evidence they’d even been there—except for a great-looking deck.

The color options were plentiful, and I love the color we chose. It completely changed the look of the house in the best way. The deck was stained about three months ago, and it has already held up beautifully through snow and winter weather so far.

I was very satisfied with both the cost and the final result. From scheduling to the crew on site, Deck Tech was easy to work with and did quality work. I would absolutely recommend them and hire them again—I even asked for business cards to pass out to my neighbors.

Buen trabajo

Excelente servicio y precios accesibles

Excellent services, would recommend! Very friendly and professional!

Great job !!! Very professional work. I am so happy w the beautiful design of the back garden and mulching of the yard front & back. 10/10

I highly recommend this company! This is the best Landscape company I’ve ever had! I hired them to mow. Which was done with preciseness and edging, placement of mulch it is absolutely beautiful. on the first visit louis found I had moss growing in my yard, which was killing out my grass. I’ve been having True Green for the last two years service my yard and they never said a thing they just watched it get brown. Within two weeks Louis from Botellos had my grass turned around and it is now looking absolutely like a golf course. Then I called them at the last minute because I had tree limbs I needed to be picked up and within a day he had swung by and removed them for me. I am so happy with this company. Their customer service is great. They provide everything I need and their knowledge is fantastic.

We're still waiting for a fall clean up. All the other companies have been out on Saturdays and even today... Sunday.

I called them for an estimate in Cicero, Il. They told me they don't service Cicero , even though they have a Cicero address! I think that is ridiculous! I Would never do business with them!