Window Installation reviews in Des Plaines, Illinois

The men working on the windows were respectful and did good work. Communication on arrival time would have been appreciated, however, I was able to get a quick response from my original contact with an eta when I did not hear from the install team. I am satisfied with the service.

Amazing experience through and through from start to finish. Each individual was thorough and kept me informed throughout the entire process. Contractor who completed the work was quick, courteous, and professional. Highly recommend.

Damian and his team did a excellent job! Professional, timely and clean work! We are extremely happy with our replacement windows and balcony door! Highly recommend! Thank you Suzette & Geoff!

Great window replacement service. We’re very pleased with the installation, Chris and the crew were very professional and quick with the job. Will definitely be using them in the future. Thank you!

We recently had a new patio door installed by Renewal by Andersen. We went with Andersen because we thought they were the best. Paid $10,000+.
Big mistake! Tonight is the first rain we’ve had and the new door is leaking terribly. Much worse than it was before the new door was installed.
Needless to say we could not be more disappointed.

Adam and Matt did a phenomenal job getting the windows installed for us here at my elderly grandmother‘s house - very efficient, thorough and clean . They truly have perfected the craft of a fantastic installation experience. Kevin, our sales rep was definitely very thorough and understood our needs as well as , provided us with very great product knowledge.

I expected this to be excellent work. It was beyond my expectations. This was 12 out of 10! The finished product doesn’t just look great, the expertise and cordiality of the three installers was beyond belief. I am so so pleased that we made this decision. Neighbors are already coming out to check the new look. I was given a finish time of 5 PM and it was finished a half hour before that. Thank you does not begin to describe our feelings.

Replaced 2 Anderson bay windows that were installed 39 years ago. Fantastic experience. Salesman was very detailed in explanation about all features of the new & improved Anderson windows. Patiently answered all my questions. Never pressured me to make a commitment. Installation crew was wonderful. Arrived promptly, set up excellent protection for interior & exterior, worked very professionally & courteously. Answered all my questions as the work progressed. Left interior & exterior in perfect condition. I was exhausted just watching this crew remove 2 bay windows & install 2 new bay windows in less than 8 hours, amazing work.

I cannot say more than how wonderful my experience was with this company and the installers are phenomenal. I wish I would have done all of my windows. I am now going to order the rest and also request the same team that was here to install cause they do amazing trim work fantastic job. It was nice to finally get a real experience with a company that went all the way as people used to do back in the day very happy.

Daniel and crew did an amazing job replacing all of the windows in the second floor sunroom of our 120-year-old house. Turned out beautiful and very happy that they are energy efficient as well. The process was straightforward to schedule, and Daniel and his team did an excellent job communicating and cleaning up afterwards as well.

If possible I'd leave no stars. Terrible experience - paid a premium for Anderson. Waited (3) months for install. Installer removed old door only to discover door was made incorrectly. No effort to expedite a new correct door - told another 3 month wait. Put on a cheap temporary door from local big box. Project Manager does not accept calls or return calls. Was told by Anderson employee "I can't give out my managers phone number" - let that sink in - employees have been verbally told by their boss they are NOT to give out their office or cell number. Nobody at Anderson cares about you and your experience. They monitor yelp reviews, after posting negative review they made sure to reply "please provide your information" and we'll look into situation. Never heard back, only done to look good for anyone reviewing my comments . Not even a "we're sorry" there is nothing we can do to expedite your correct door.

DO NOT BUY FROM ANDERSON - NO CUSTOMER SERVICE and NOBODY CARES about you and your home. Again, I paid a premium for this terrible experience. To summarize my experience, these are my key take-aways:
1) Nobody within Anderson has any concern for you after you pay them
2) Project Manager wants to hide from difficult situations
3) Anderson does nothing to correct their mistakes quickly, they (have your money)

Special thanks to Matt and Andy of RenoMax, certified professional installers, Who came out today on a service call because our brand new Renewal by Anderson sliding door was not working properly. They came in and assessed the situation, removed the door and concluded that we needed a brand new sliding glass door installed. They very quickly and efficiently got a door, fitted it perfectly to our opening, and now it works the way it should have worked after the original installation. They did an excellent job, were respectful of our property, set up and cleaned up perfectly. We highly recommend this team of installers.

Just outstanding work! Tony and Lucus were fabulous guests. Fantastic carpenters and detailed work. They found some rot around the old patio door. They just took out the rot and replaced the wood -without asking or charging for it. Who does that these days. House was as clean as before they did the work. Project came in under budget.

Great job on the external flashing and caulking the siding. I’m confident I will not have a problem with leaking again

Very pleasant people to work with.

Oh and the windows are great too. My advice is go with the top of the line glass it really does cut down the outside heat. Also the hardware for the patio door works smoothly and is substantial. We got the keyed lock and security stopper. Excellent security option.

The sales process was comprehensive. The sales rep visits, goes over the options, measures, quotes the project and handles financing. A week later a project manager remeasured the windows, confirmed the options, and what to expect on delivery day. Product is custom made. Delivery happened exactly when promised. 8 weeks.

I can unreservedly recommend Renewal by Anderson.

Renewal by Andersen took care of everything. They were efficient and did a beautiful job! A great investment for our home.

So far so good! Renewal by Anderson came out for window measurements promptly as promised, and everything went smoothly. All aspects of the replacements were explained step by step so I would know what to expect. Also, to my surprise, I'm actually going to SAVE over 100.00 on original quote. Even better! Thanks to the Renewal by Anderson team.....Well today was installation day (10/14/25), Andrew and his team were amazing. They looked the job over, explained what was going to happen, then proceeded to attack job with such professionalism. Old windows removed, new ones installed in just a few hours. They walked me through the finished job and cleaned up every inch of workspace. Our home looks even more amazing now, thanks to Andrew and his crew, and Renewal by Anderson. A 5 star job!!!!!!!

I just had Anderson Windows installed, I feel the difference already.
There's no drafts of cold air anymore.
I have to lower the temp on my thermostat they're just that good.
The Anderson window crew that installed the windows were extremely nice and courteous.
Anderson Windows to my opinion are the best window that's made.

Daniel and his team did a superb job! They came prepared and replaced 9 windows, cleaned everything up. I am so pleased with Renewal by Andersen from the first initial meeting to the installation. If I ratedthem from 1 to 10, they most definitely would get a 10.

We had a great experience with our window installation. The team was professional, on time, and very knowledgeable. The installation was done efficiently and the quality of the work is excellent. Our windows look amazing and have already made a difference in our home. Highly recommend!

We replaced six windows & one sliding door on our second floor. Martin, Nicolas & Alex were very personal, professional and skillful Andersen workers. They handled their work effeciently & carefully while completing the job in one day! We would highly recommend this work crew. We were also pleased with how Andersen's sales and customer service personnel interacted with us along the process. And the high-quality windows & doors look great.

This is my fourth purchase over the last 10 years and Andersen keeps improving an already stellar experience. The sales reps are knowledgeable and courteous. They use video measurement apps to confer with design experts, assuring that their offers are accurate. For one of my doors, the expert recommended that masonry be repaired before installation. The representative connected me with a mason and monitored our progress.
The installation crew arrived on time, estimated about 6 hours duration to install the 4 doors, quickly built a plastic enclosure around each portal to limit cold and construction debris infiltrate, and set to work. About 6.5 hours later, they turned over the keys and showed me how the doors worked, loaded up the old doors, and cleaned the workspaces thoroughly!
Always a pleasure to do business with Andersen!

Anderson sent two amazing installers to my home, Matt & Andy! They were professional, detailed, efficient & very personable. The job was meticulously done, I’m very satisfied with the quality of Anderson’s windows & patio door.. If my installers are an example of the quality of employees hired by Anderson, I would highly recommend both their product & services!