Janitorial reviews in Downers Grove, Illinois

We have had an excellent experience with Land of Lakes Property Maintenance Corp. Omar stands out for his professionalism and communication—he is always very clear, responsive, and on top of everything.
Most recently, he was amazing during our plumbing emergency. He has been incredible during multiple last-minute calls for cleanup and disinfecting. Each time, he handled everything beautifully, and the place was left spotless—like nothing had ever happened.
I highly recommend Omar and his crew for financial institutions and any other business offices looking for reliable, high-quality service.

Great environment and business.

Jeff and Kelly are the best! The training was awesome! If you want to become a franchise owner, I highly recommend you connect with them.

Franchising with this company

Excellent service.

HORRIBLE…. Service is bad and franchising with them is a horror story!

calls not returned when promised, poor customer service
very bad business practices

Excellent work and great customer service

Called my company trying to sell their products. Not interested. Hung up. Kept calling over and over. Then called with personal cell phone being extremely rude.

Please stop spamming companies with calls, I've told Kitty Peterson multiple times we aren't interested and she keeps calling. STOP OR I REPORT TO FCC

Coverall is a great business partner I am a franchise owner of 4 years.

Amazing management team, customer service is always a phone call away. Great company to partner with

Very friendly staff. Coming from a service based industry I am very impressed with the customer service and attention to detail I have received when dealing with Coverall.

This is an unethical company. They quoted us, gave us a contract, and then couldn't seem to find a franchisee that wanted to clean our office. Then called back and said that they wanted another 60% more, instead of eating their "error." It's probably another bait and switch. STAY AWAY from them!

Very poor customer service and management. When trying to complain about quality of service, kept getting different names to talk to, which were never available. Sent e-mails to numerous people to discuss services and billing, never received a response. Sent e-mail to cancel service, also never received a response. Would not recommend their services.

I dealt with the Coverall Downers Grove Office, they were professional, knowledgeable, and a pleasure to deal with.

General Manager, Jeffrey Peterson is very professional and knowledgeable person. He is always there to help. I'm very happy to work with him.

Michael linde was rude. After not sending a proposal and once we received it I politely said “Michael we are going to pass on the opportunity.” He immediately hung up when I was going to ask him to do a proposal for our sister company that has a bigger cleaning budget. I was hopeful but this is the kind of service I do not want.

My contract ended with Coverall Chicago January 2016. It is now the end of March 2016 and I still haven't received the keys to my medical office. I've called their office several times with no help. Each time its a different excuse on where the keys are. At this point I believe they have lost my keys. I now have to change the locks or rekey the office. I have also withheld their last payment in exchange for my keys which it doesn't look like I'm going to get. They are now demanding their last payment but still no mention of the keys. What ever happened to good customer service? What ever happen to making sure the customer is happy? I hate bad customer service! People just don't care anymore. I am still holding out hope that Coverall will do whats right and offer to pay for having the locks rekeyed or changed since they are the ones who lost the keys. That's what I get for not reading the reviews. Lesson learned!

Extremely unprofessional! Signed a contract but they never called to set the service time only to cancel and say they couldn't work within our time restrictions (7am-5 pm) which was discussed with the sales rep in detail before we ever signed a contract. Nobody ever called to tell us they weren't servicing us either. After 2 weeks we contacted them to be told they'd follow up and see why we weren't contacted. Next response was an email that they can't service us due to the time restrictions. Signed it Best of Luck. A waste of 2 weeks I could have been using another service.

Very professional and thorough. Would highly recommend!