Reviews of local pros in Franklin Park, Illinois

Our experience with Freedom Heating and Cooling was a mixed bag, but it ultimately turned out to be a positive one - largely thanks to two outstanding technicians who saved the day.

We had scheduled our routine HVAC maintenance months in advance when another company unexpectedly found a significant crack in our heat exchanger just before they were supposed to perform their inspection. We were understandably frustrated and worried that this had been overlooked during the initial check-up, leading to some tense conversations with management. However, Freedom eventually owned up to the mistake and offered us an affordable solution for a full system replacement, which gave us peace of mind - especially since we'd just welcomed our newborn.

What really made all the difference was how two technicians, Paul and Jose, handled the installation process. They were professional, efficient, and respectful, making what could have been a stressful situation much more manageable. Their work was excellent, and we're grateful for their efforts.

Honest service from a reliable technician - Deshon arrived promptly and completed the task efficiently.

The representative assured me my old gas valve couldn't be replaced due to its discontinued status, forcing a new boiler replacement at an estimated $30,000 cost. I decided to wait and later found a cheaper solution with another HVAC provider - replacing just the valve for $700.

I recently needed a furnace replaced and got quotes from a few providers. Given the age of the unit (over 20 years) and known issue with the heat exchanger, I just wanted a quote for replacement. The service was handled by techs Ramses and Paul, who arrived promptly and were very professional throughout. They cleaned up after themselves and explained things clearly when I asked questions. The included free coil cleaning made a huge difference - no wonder my air flow had been poor. Overall, a great experience with this company.

I'm extremely satisfied with my recent heating and cooling services experience with Freedom Heating and Cooling. After reaching out, they accurately assessed my old furnace's condition and suggested a replacement, which was completed in under a week at a reasonable price. The work quality and customer service were outstanding. A friend recommended them to me, and I would wholeheartedly endorse them to others. Thanks for the excellent service!

I've had a consistently positive experience with Freedom Heating, thanks largely to their knowledgeable staff. Joey was particularly impressive, breaking down complex issues with my furnace and explaining the reasoning behind replacement costs. He's approachable and takes his time, ensuring everything is thoroughly checked. As a long-time customer, I've come to expect prompt service and that's exactly what I get from Freedom Heating. Their professionalism has earned me confidence in their work, and I'm more than happy with the results - they clearly know what they're doing.

I had Freedom and Cooling service my HVAC system recently. With a 10-year warranty on parts, they installed an inducer motor that originally cost $575. While they assured me it was just a parts-only charge, I felt like I was also paying for labor. Considering I'd just signed up for an annual membership fee, the cost seemed excessive.

Initially, my experience with Freedom and Cooling had been disappointing. However, after James Pope, the manager, personally reached out to me the next day, he offered $100 off the original price of $575. This gesture greatly relieved some of the financial burden, and I'm now pleased with how he handled the situation.

I appreciated Kyle's straightforward assessment of my furnace issues - he didn't need any prompting from me. What struck me was his professionalism: efficient, knowledgeable, polite, and prompt. While it's not rocket science, he demonstrated a solid understanding of closed furnace systems that sometimes work, sometimes don't. I found his demeanor to be genuinely customer-centric, with no sales pressure at all. That made the decision to replace the old furnace rather than fix it easier for me. It was refreshing to deal with someone who explained things clearly without any unnecessary frills or fuss.

A technician from Freedom Heating showed up promptly, which was a pleasant surprise given the location's tendency for misidentification with nearby streets. The technician thoroughly inspected both my indoor and outdoor units, addressing all my queries in a clear manner. Upon reviewing my options, I'm glad they suggested using larger air filters (16x26x1) instead of smaller ones (16x20x1), as no one had mentioned the proper filter size prior to installation. The technician used a multimeter to verify the electrical connections outside and gave the unit a quick clean with a hose. Their work was efficient, taking less than 30 minutes to complete, and they didn't attempt to sell any additional services. Overall, a job well done by this technician!

Happily used 5-Star for their annual boiler maintenance. Dominic did an excellent job, providing top-notch service with a friendly attitude that puts customers at ease.

I'm satisfied with the fast response and the workers' expertise. The cost was fair considering current market rates. Appreciate their effort in getting my system up and running again.

Excellent service, very efficient. When our heating system failed, they sprang into action promptly. The technician arrived on schedule, explained everything clearly, and completed the replacement under the agreed-upon timeframe. Great job, thanks for being reliable and taking care of our needs.

Sam did a fantastic job, providing top-notch service from start to finish. Polite and professional, he took care to detail every aspect of the work. He clearly communicated what was needed, what to expect, and next steps. It's clear that Sam genuinely cares about his customers' needs. Both Jose and Sam have consistently demonstrated expertise in handling HVAC issues - they're truly the go-to experts for any situation.

Marty consistently delivers excellent service. He checked the furnace, performed necessary maintenance, and it's now running smoothly. I appreciate his attention to detail and willingness to address my concerns. His professionalism is outstanding.

We recently needed to get a new AC system installed, and our experience with Freedom was top-notch from start to finish. Mack was the person we worked with and he did an outstanding job assessing our old system's condition. He was transparent, honest, and really knowledgeable about the products - which made choosing one much less daunting.

Mack walked us through the buying process and kept us in the loop every step of the way. The installation happened on 10/2, and Adam and Denny did a fantastic job handling it. They were friendly, efficient, and really respectful of our home - they even explained what they were doing as they worked.

Overall, Mack, Adam, and Denny's service made the whole process feel almost stress-free. We're extremely happy with how everything turned out and would definitely recommend Freedom to anyone looking for a new AC system.