HVAC reviews in Lombard, Illinois

Excellent work

Timely, and courteous. Big things to me. Thank you.

Quick and thorough, the United Mobile Heating & Cooling team was able to answer my questions and get me squared away before we even started to sweat!

*My review keeps getting removed*. No longer the Perfect Home Services company after being acquired by ABC.

Bought two furnaces and two AC units from PHS in 2022. Experience was fine including the routine tuneups. The scheduling was great, the techs were awesome, etc. Fast forward to 2025 and unknowingly the company was acquired by 4ABC (just search this company for reviews). This is when problems started around scheduling and pricing. In 2025 the membership structure was poorly communicated and existing customers were automatically enrolled in to their new monthly pricing.
VIP memberships used to cost $180 for an unlimited number of HVAC units covered per household. Now it's $19.97 a month for a single unit.
$19.97 x 12 = $239.64 for a single unit. This is nearly double what I paid for unlimited units.
$239.64 x 2 (two units) = $479.28 is a 166.267% increase from $180.00.

I reached out to the head of VIP Michelle asking the following.

Membership:
1. When exactly was my previous VIP plan converted to the new model? Was it February 1st, 2025?
2. How were the VIP plans converted? Was it done automatically? Did it require confirmation from customers?
3. Were the plans effectively expired or replaced? This is a bit confusing given each customer could have different VIP renewal dates.
4. If there was a replacement, were customers who paid in full for the prior VIP plan reimbursed or credited for any early replacements?
5. Given I have two systems, why would my newly converted VIP membership only include coverage for one unit given Perfect Home Services installed two and have serviced two since purchase?

Communication:
- The 4abc acquisition of Perfect Home Services
- The VIP membership structure changes
- The price increases
For the following items above, can you confirm what email or physical addresses any notice/communications was sent from and whether there is any record of them being delivered to my account? Customers may not even be aware of all these changes from a cost and coverage
prospective and their warranties depend on it.

Price Increase:
Under the former Perfect Home Services plan, I paid $180/year for unlimited units.
Under the new plan, covering two systems would cost $479.28/year, which is a 166% increase.
Can you provide an explanation for what specifically justifies this pricing change for existing customers?

Instead of providing customer support, she provided sales support by selectively responding to specific questions. I have yet to come across the email regarding the price increases as well as knowing what email address it came from. I got zero response or care regarding justification on the price increases and how it impacts existing customers. I also didn't get interest in ensuring other existing customers are fully aware of these changes.

Seems very focused now on maximizing profit for private equity vs customer experience. A long partnership effectively ruined by an acquisition. I never would have bought the units given how the company turned out. Putting in cancellation today.

This company's customer service and courtesy is the very best! Technician Michael Sanchez performed an A/C and Furnace Tune-up. He was extremely thorough and answered all my questions with great expertise. I highly recommend him and this company.

You can get a real human to answer 1out of 14 phone calls (yes, that’s how many times I had to call to schedule a simple fall service appointment. ) They have all AI attendants answering calls and it’s pretty bad. I have shared my opinion with the company directly. Service tech was good. But none of this should be 👆👆 hard.

Update 10/21: Perfect Home reached out to better understand the barriers their new AI technology is adding to scheduling their services and to advise it is still being tested. I appreciated the conversation.

I was promised item to be sent 2pm, its 3:50pm and still no call, i called the tech he said he has nothing to do with the time arrangement and my delivery was number 8, i texted the customer service, after awhile.. they arrange the delivery at 6. No updates whatsoever. Last minute arrangements. 2 item at the same company which is so stupid you guys cannot send them together i dont understand. 2 different cse attending for 1 order is outstandingly ridiculous

Saeed was very friendly and helpful with my furnace tuneup. He walked through everything he was doing and was very thorough with his work. Went above and beyond cleaning all the parts.

Heating Tuneup Technician said fan needs to be clean and vents need cleaning but everything looks great. Low and behold the next day my HVAC fan is making a noise the Tuneup was 49.99 but the fan clean up is 700 dollars… but wait there’s more they recommend a vent clean up and that’s 1000 dollars so out the door it’s almost 2 grand cause with of taxes but if I spend 19.99 a month they will give me a break and it will only cost 1,600 dollars.. what a scam now my HVAC is making a noise it wasn’t yesterday..

Eh. Can’t reach a real person when you call. Probably the best AI I have experienced but I can’t stand it. Makes the experience feel so….artificial. Also. Most places drop the house visit charge if you move forward with the work. The fake lady on the phone said it gets added to the total. 3 stars because first impression is terrible but I can’t speak on
the work, so wouldn’t leave a 1 star of course. I need a hanging light at the entry way swapped out with the new updated one I bought. .

Required my annual VP furnace inspection and cleaning on Sept 26, 2025.
My technical 6P9-Niko Hernandez was assigned. Called to let me know when he would arrive, and was on time.
We when over what would be done, Niko wasted no time getting started and also answered some questions that I had about my Themostat control, which he answered plus check it out. Also, explained that being a V.P customer I was also allowed one A/C cleaning per year but like last year time just got away and that the technician did take care of the A/C.
At this point 6P9-Niko stepped up, said no problem when he was finished with the furnace, he would be happy to take care of the A/C as well. He even when over what would be good times to call for the cleanings in order that I would receive both units per year. Niko Hernandez I feel is an outstanding technician, he's a pleasant person to work with an very efficient as well.
And if all possible I would like to request His service for next year V.P cleaning.
Thanks for a job well done. James Grunwald.

Michael came by today to perform an HVAC inspection at my home, and I couldn’t be more pleased with the experience. He was punctual, professional, and clearly very knowledgeable. He took the time to explain what he was checking and gave me a clear breakdown of my system’s condition. I really appreciated how thorough and respectful he was throughout the visit

Tammer and his associate arrived on time. They were very courteous and professional . They informed me of what they found. Their explanations were clear and concise.
I’m very happy with my service.

Our Service Technician P6P3 Antonio did an outstanding job for us! Found the issue of why we were having natural gas coming from our exhaust pipe and repaired the issue quickly.

Theo was very respectful & professional. He did a thorough job servicing my two furnaces. He left his work area clean. He explained everything at a level I could understand. Would highly recommend!!
Margaret Z.

Has having issues with my furnace not running properly along with water leakage within the unit. Perfect Home Services was able to send out a technician same day. Mike Sanchez was able to quickly identify the issue. He fixed the issue and cleaned the unit up before any major damage happened to the unit. Furnace is now running properly.

My plumber, Christopher A. was absolutely fantastic. He explained everything, was extremely patient, thorough and professional. I really felt like I was in good hands and I trusted him completely. He spent a lot of time solving my sewer line problem and I’m 100% satisfied…I would recommend Perfect Home Solutions to anyone looking for plumbing and don’t forget to ask for Christopher A.!!

Was very pleased with the technician Dustin Turner who repaired my furnace. He was very personable, noligable and professional. Explained everything's and showed me. I will definitely use Perfect Home Services again. Thank you.

TOTAL RIPOFF!!! I made an appointment to have my water heater flushed. They showed up and said it was too old to flush and it would leak if they did it. Gave me an estimate for a 50 gallon gas water heater replace and install for $9158 for best, or $5483 for midrange. Oh and $1400 for a sump pump!!!! And didn’t email me the quote.

Update: Have left two messages with Bryant now with no results.
I am also on my 3rd visit to repair my furnace which is under warranty. Besides the fact that we’re on 3 tries, each time they advised I would be the first call, I have waited 6 hours and am now at 4 1/2 hours on this call and still waiting. This is a ridiculous company to deal with and way overpriced!! I’m so over it….

Antonio was great! Did a wonderful job and had a great personality, felt that you could totally trust him and the service that he performed!!

Jeff performed a check up for our furnace today. He was very thorough and showed me the areas of minor concern and his recommendations for further maintenance. We had good discussions about them and I feel like I now have a good plan in place.