Melrose Air

We waited for weeks without heat on the main floor while our home warranty company was supposed to fix our furnace, but nothing ever got done. Then our upstairs furnace stopped working too, and the delays continued. I ended up calling a local furnace repair shop in Melrose Park because our warranty wouldn't cover it, despite my initial hesitation. When I explained our situation, they sent out a technician the very next day.

The technician quickly discovered that our furnace coils were leaking, the furnaces were on their last legs, and the system was running so low on charge that we couldn't keep the house warm. They managed to recharge the system, making it comfortable again while we waited for them to replace both furnace units. Gregory came out separately to assess our home's heating needs and the size of our space, providing a clear and detailed estimate right away.

Compared to other quotes we got, this company was remarkably fair and honest. We even decided to upgrade some equipment that Gregory suggested, which was refreshing since they didn't pressure us into buying the most expensive or biggest system. It was great that Gregory kept tabs on our home during the removal and installation process, bringing any extra materials the technicians needed and ensuring everything was installed as promised.

Over three separate visits from different technicians, we found them to be very polite and respectful. They were considerate of our pets, always closing doors behind themselves and securing attic stairs to prevent escape. Each technician arrived on time, sometimes even finishing earlier than expected, making us feel comfortable having them in our home. Although updating our furnace system was a big investment, we're now confident that our heating will last for many years.

We were extremely happy with the service we received – from over the phone to in-person and email interactions. This company didn't ask us to write this review; I simply wanted to share our positive experience because they treated us honestly and with respect. If you're looking for reliable furnace repair in Melrose Park, I highly recommend them.

I finally replaced my old furnace after it gave up the ghost. It's a good idea to swap out your heating and cooling systems at the same time if they're both ancient, even if the AC is still kicking. After researching various companies and models, I found a smooth and stress-free experience. Gregory from Melrose Air was top-notch - honest and knowledgeable. The quote he provided was fair and to the point. When I had questions, the team's responses were always patient and helpful. They put me at ease and made the whole process hassle-free. If you're in need of a new heater or AC in Melrose Park, this crew is your best bet for reliable service.

Three summers ago, my air conditioner failed during a heatwave. I called for assistance, and to my surprise, someone answered - Mason was his name. He assured me their team was just wrapping up their morning briefing and would arrive in 45 minutes. They kept that promise. The scheduled appointment was at 8 am, and Chase called 15 minutes before arrival to confirm they'd be there on time. He even asked for permission to come a bit early. Their professionalism impressed me greatly.