All reviews for Melrose Air

We waited for weeks without heat on the main floor while our home warranty company was supposed to fix our furnace, but nothing ever got done. Then our upstairs furnace stopped working too, and the delays continued. I ended up calling a local furnace repair shop in Melrose Park because our warranty wouldn't cover it, despite my initial hesitation. When I explained our situation, they sent out a technician the very next day.

The technician quickly discovered that our furnace coils were leaking, the furnaces were on their last legs, and the system was running so low on charge that we couldn't keep the house warm. They managed to recharge the system, making it comfortable again while we waited for them to replace both furnace units. Gregory came out separately to assess our home's heating needs and the size of our space, providing a clear and detailed estimate right away.

Compared to other quotes we got, this company was remarkably fair and honest. We even decided to upgrade some equipment that Gregory suggested, which was refreshing since they didn't pressure us into buying the most expensive or biggest system. It was great that Gregory kept tabs on our home during the removal and installation process, bringing any extra materials the technicians needed and ensuring everything was installed as promised.

Over three separate visits from different technicians, we found them to be very polite and respectful. They were considerate of our pets, always closing doors behind themselves and securing attic stairs to prevent escape. Each technician arrived on time, sometimes even finishing earlier than expected, making us feel comfortable having them in our home. Although updating our furnace system was a big investment, we're now confident that our heating will last for many years.

We were extremely happy with the service we received – from over the phone to in-person and email interactions. This company didn't ask us to write this review; I simply wanted to share our positive experience because they treated us honestly and with respect. If you're looking for reliable furnace repair in Melrose Park, I highly recommend them.

I finally replaced my old furnace after it gave up the ghost. It's a good idea to swap out your heating and cooling systems at the same time if they're both ancient, even if the AC is still kicking. After researching various companies and models, I found a smooth and stress-free experience. Gregory from Melrose Air was top-notch - honest and knowledgeable. The quote he provided was fair and to the point. When I had questions, the team's responses were always patient and helpful. They put me at ease and made the whole process hassle-free. If you're in need of a new heater or AC in Melrose Park, this crew is your best bet for reliable service.

Three summers ago, my air conditioner failed during a heatwave. I called for assistance, and to my surprise, someone answered - Mason was his name. He assured me their team was just wrapping up their morning briefing and would arrive in 45 minutes. They kept that promise. The scheduled appointment was at 8 am, and Chase called 15 minutes before arrival to confirm they'd be there on time. He even asked for permission to come a bit early. Their professionalism impressed me greatly.

After a last-minute need for HVAC priming, Douglas arrived promptly and delivered exceptional service. As someone who often experiences poor customer service, I was pleasantly surprised by the high quality of work in Melrose Park. The professionalism and attention to detail were outstanding. I'll definitely choose them again for any future HVAC needs - no hesitation.

Reached out to a HVAC company to schedule some maintenance and got a spot for the next afternoon. Gregory arrived right on time and exceeded expectations. He took his time explaining everything, showing me what he did and what he found. The price was reasonable considering the work done. I'd recommend their service to anyone in Melrose Park who needs reliable HVAC support.

Here's a rewritten version of the review:

I had a broken AC unit, but Melrose Air responded quickly - a technician arrived within hours. Mason was outstanding - extremely polite and explained everything clearly. The membership club seems like a great idea to keep my units in good condition. I'm thoroughly impressed with Melrose Air and would definitely recommend them. They've earned a loyal customer in me, thanks for the reliable service!

Gregory and Douglas came out to give an estimate for a new HVAC system, which was substantially cheaper than the quotes from other companies. What stood out was that these guys weren't just sales reps - they were actual installers who would be doing the job. No generic sales pitches or different techs showing up - it was refreshing. They kept their promises and made the whole process stress-free for me as a customer. The team at Melrose Air did a great job, keeping us in the loop throughout and sticking to the price they quoted, even when they ended up putting in an extra day's work.

Douglas showed up on time for all our visits, even arriving before schedule, which surprised us given the complexity of fixing our 95-year-old AC system. He demonstrated expertise, professionalism, and a willingness to explain things clearly - no small feat when dealing with an outdated cooling system. His knowledge of how these systems work in older homes was impressive. What struck us most was his ability to diagnose and fix the issue without complications. We appreciate that he took the time to educate us on our cooling system's inner workings, making it easy for us to understand.

Douglas identified the problem to be a faulty condensate trap and quickly replaced it. He was accommodating by providing pictures and even left the old part next to the AC unit for me to inspect later. What stood out most was that he saved me $200. I had mentioned my thermostat wasn't working, having tried to replace the batteries multiple times to rule out a simple issue. Instead of accepting my assumption, Douglas tested it with his own batteries and discovered the problem - the old batteries were the cause. This approach showed he prioritized finding the root solution, rather than just following initial troubleshooting steps. His dedication to the customer's best interest was impressive. That kind of service is rare and truly appreciated. Thank you to Melrose Air for sending a technician like Douglas in Melrose Park.

I've relied on Melrose Air for my heating issues multiple times, and I'm consistently impressed by their performance. Regardless of the technician - Alex, Jake, or Emily - or office staff, they've always shown punctuality, respect, and a high level of professionalism. What's particularly appreciated is that they usually have the necessary repair part on hand, eliminating the need for an extra visit to their shop. This aspect sets them apart from other service providers, who often nickel-and-dime customers for routine trips back. The technicians' expertise and timely repairs have consistently demonstrated their capabilities and commitment to excellent customer service. Their rates are also fairly comparable to those of other contractors, making them a reliable option. Overall, I'm pleased with their service and would definitely recommend them.

Douglas and his crew were sent from heaven for our family - they're like a lifesaver. We hit rock bottom with heater repair services until our friends got us in touch with them. They delivered! Douglas put my mind at ease with his honesty and patience, even when I knew nothing about heating repairs. Our big house was only blowing air through half the vents. We went to three other companies before them, but they just gave us the runaround, trying to rip us off. Those guys installed the system in our old house, by the way. Douglas explained each problem he found and how to fix it - it was a breath of fresh air. He's the team you want working on your heater, hands down. You can trust them completely. They're the only ones I'd recommend when you need help.

When our home was being built, we opted for a radiant floor heating system as the primary heat source. Unfortunately, it didn't live up to expectations - parts kept breaking and we experienced extended periods without heat. Eventually, I sought advice and discovered local HVAC companies specializing in radiant floor systems. I reached out and scheduled an appointment with Gregory, who assessed our setup and presented my options.

Gregory was extremely patient and took the time to explain the pros and cons of each choice, ensuring I understood what I was getting into. Unlike some other professionals, he didn't push me towards the most expensive option - his goal was to find the best solution for my family. We stuck with radiant heat but upgraded to a more powerful propane system.

After Gregory's visit, I felt confident in our decision. The installation crew was respectful and efficient, completing the job without disrupting my kids' online classes at home. They maintained a clean workspace throughout. Once the new system was installed, Gregory walked me through its operation and taught me how to identify any potential issues.

Since then, our home has consistently maintained a steady temperature, matching our thermostat settings exactly. We've had no problems whatsoever. I feel a huge sense of relief knowing our house will stay warm during Illinois' cold winters. This company truly delivers - if we ever need HVAC work or service on our heating system, they'll be there quickly to assist us.

The team at Melrose Air delivered exceptional service for our heating needs after a recent move. Our old system was malfunctioning, but Mason and his crew swiftly got it functioning again. Their assistance in selecting a new HVAC unit that suited our home's requirements was also impressive. The technician provided clear explanations and offered valuable advice on the best system to choose. He ensured we claimed all available rebates for our new heater.

The company's flexible hours were a significant advantage, as their prompt responses to our questions were always welcome. We could trust their expertise and appreciate the quality of their work. After installation, they took the time to thoroughly explain how everything worked, including the thermostat. When our hot water heater needed replacement, Melrose Air handled it promptly and efficiently.

If you require heating system repairs or assistance, I highly recommend this company for their professionalism and commitment to customer satisfaction.

We walked in to find our AC blowing nothing but warm air on the weekend. A technician from Melrose Air showed up promptly, fitted a temporary solution to get things running again. However, after a couple of hours, it stopped working once more - this time due to a faulty capacitor. The technician didn't give up; he came back twice more, even in the dead of night, to replace the temporary fix. His work ethic and dedication were impressive. We can confidently say Melrose Air excels at AC repairs; they truly stand out from the rest.

I got quotes from two companies for my new furnace installation - Melrose Air and another one. Melrose Air came in cheaper by about $400 and they outlined their plan, including installing the right air intake pipe for an efficient furnace. Their service was spot on. I'd used them before for other HVAC work and they delivered great results then too. The wait was a week, but it was worth it to save cash and know everything was set up correctly. Having a reliable local HVAC company is a big plus!

The team did an excellent job replacing my old furnace and air conditioner. My previous units had been running for years, so a replacement was due soon. When my furnace stopped working one night, a technician arrived promptly the next morning and got it up and running again by installing a new ignitor. After a couple more visits to address the same issue, all free of charge, it became clear that new equipment was needed. I received quotes for high-efficiency HVAC systems and was pleased with the pricing. Once I decided to move forward, they scheduled my installation quickly. Mason oversaw the installation and everything proceeded without issues. He was professional, took the time to answer my questions, and explained the features of the new system in detail. The service department, including Douglas and Chase, were always on time, courteous, and responsive whenever I needed assistance. Now that I have my new, quieter furnace, I'll continue to rely on this company for regular maintenance and service. Their work is top-notch and I highly recommend it.

I've had my fair share of contractors over the years, but this heater repair service truly exceeded my expectations. Originally, I was set on going with a larger company for my new furnace and heat pump, but a friend's recommendation led me to these guys and I'm glad it did. Gregory took the time to understand what my house needed, and Mason and Douglas worked diligently to remove my old heater and install the new one. Despite the challenge of working in an unheated home, they maintained a clean workspace. Their professionalism and work ethic impressed me, and I'm thrilled with the entire experience – definitely worth the five-star rating.

I'm extremely pleased with the AC repair job I received in Melrose Park. Mason from this company is my go-to person for any future air conditioning or HVAC issues - he's knowledgeable, efficient, and gets the job done without hassle. The mini-split system in my home can be a pain to work on, but Mason has the right training and expertise to handle it with ease. Unlike other companies I've used in the past, their pricing is reasonable and they deliver quality work without any issues. If you need air conditioning repairs in Melrose Park, skip the rest and give them a call - you won't regret it.

Our furnace gave out unexpectedly on a Saturday morning, so we called the company since they offer 24/7 emergency assistance. Gregory got back to us rapidly, and a technician arrived at our Melrose Park home in under two hours. An inspection revealed that our old furnace was no longer functional, and it needed replacement. The new unit was installed by Douglas and Mason, who were both skilled, courteous, and friendly professionals. We're extremely pleased with the speedy and dependable service we received and will definitely use them again for any future HVAC needs.

Douglas was excellent - he fixed my furnace promptly and efficiently. Initially, I suspected the issue but didn't want to risk making it worse by trying to fix it myself. I called Melrose Air, and they accommodated my request on the same day, just two hours after my call. Douglas arrived an hour early, showing respect for my time.

What impressed me most was his professionalism, knowledge, and friendly demeanor. He listened attentively to my concerns, explaining the problem and his approach in a clear manner. Unlike some professionals I've dealt with, he respected my attempts at DIY repairs and offered helpful tips for next time.

As a homeowner, it's reassuring to have someone with real expertise handling complex tasks like gas and electrical components. Douglas's reassurance gave me peace of mind, knowing that the job was done correctly. The price was reasonable considering the quality service and expertise I received.

I recently had a heat pump installed at my home in Melrose Park, and it went incredibly well. The technician assessed the upstairs area with expertise and found that I didn't need as much equipment as initially thought. From the initial assessment to the installation, everything was smooth and hassle-free. Not only did they handle the entire process efficiently, but they also assisted me in securing a 0% interest loan for the system.

When I noticed my upstairs getting too warm later on, I contacted the company for assistance. They promptly sent a technician who identified a leak in the coil that was still under warranty. The technician recharged the refrigerant, allowing us to stay comfortable again. A few days later, another technician installed the new coil. Throughout the entire process, the team showed up promptly, were knowledgeable, and ensured my HVAC system was running flawlessly. This company's reputation as a top choice in Melrose Park is well-deserved.