One Hour Heating & Air Conditioning of Naperville

We needed help with furnace repair on sun zero temperatures. They sent technician and replaced a faulty gas valve. We are very happy with the service provided. Highly recommended.

I appreciate Jamal coming back out as promised, correcting and fixing the issue with my air conditioning system as well as putting my thermostat back on so that we can continue to control the temperature. After the first time he came out he got my air back working but he removed the thermostat from the wall and my house was freezing; again he came back and fixed the problem so I’m really grateful for that.

I would give negative stars if i could. One Hour Heating was sent by my warranty company to check my furnace. upon assessment it was determined that a wheel needed to be replaced and the motor to be cleaned which was not covered under the warranty. Since this service is part of regular maintenance, I requested to have them complete the needed services so my warranty would continue to be valid. One Hour Heating changed my credit card for the service fee for coming out and also charged me for the wheel replacement and cleaning separately. Jahmal said they would come back on Monday to complete the job and at that time, photos of the furnace would be submitted to my warranty company to keep our records of maintenance valid. By monday, one hour heating never showed up. My warranty company emailed me stating that One Hour Heating reported that regular maintenance was not completed on my furnace and I will not be able to make claims for the furnace if it breaks down in the future. When i called One hour heating, they claimed that the warranty declined the claim so they would not be coming back. So One Hour Heating basically took my money and charged me for services they never rendered AND on top of it, submitted information to my warranty company that nullified my contract. Im basically losing coverage on my furnace and money for services that my furnace never recieved. When i requested my money back, One hour heating pleaded that they would try and resubmit the warranty claim- which doesnt make sense if they already left paper trail showing that services weren't performed on my furnace that they were paid to do. So far its been two days and i have not heard back. DO NOT TRUST THIS COMPANY.