J. Blanton Plumbing, Sewer & Drain

Ron came and helped us with a plumbing emergency. He was professional and super diligent. I can't thank him enough for his help. I wouldn't hesitate using Ron again !!

$1800 for a cartridge change and handle replacement. Called to speak with a manager and never got a call back as promised. Felt obligated to pay the second half since the same service person didn’t show up as the initial consultation. Spoke to other plumbers who unfortunately don’t service my area and said I got ripped off. 2 hours total work, 3 hours total to go back and forth to grab handle equates to $360/hr. Nice people but the pricing is not justifiable.

Avoid J. Blanton Plumbing, Sewer & Drain at all costs. My experience with J. Blanton Plumbing, Sewer & Drain has been a masterclass in incompetence and dishonesty. Their front-of-house staff are either outright liars or utterly unqualified to manage customer issues. For nearly 4 weeks, I tried to reach Kyle Dooley, the head manager, and instead endured an endless cycle of fake “escalations” that went nowhere.

J. Blanton Plumbing, Sewer & Drain lied about filing a PDP with the city of Chicago. At first, they told us there would be no additional cost to start it — later, they tried to slip in an extra $1,900. They never sent us the footage of our scoped sewer line as promised.

When I pressed for the footage, they scheduled another “FREE OF CHARGE” scope. Nobody showed. Then they attached footage from a completely different property and claimed it was ours.

Speaking with a manager named Damien was no better. While he initially seemed like he might resolve the issue, he ultimately told me we were “automatically denied by accounting” for a refund — despite the fact I’d already explained the footage was not ours. Instead of addressing the truth, he stuck to the bad information in their file. It was a giant, frustrating loop of excuses, missed calls, and zero accountability.

Given the misrepresentation, wasted time, and incorrect scope footage, I asked J. Blanton Plumbing, Sewer & Drain for an equitable $450 partial refund. They refused. That refusal speaks volumes about how little they value customer satisfaction.

And if you try calling J. Blanton Plumbing, Sewer & Drain, be prepared for their torturous 30-second “What Would You Do With a Drunken Sailor?” hold music on repeat. It’s awful. What would you do with a leaky faucet? Call anyone else.

I ended up calling Bubba, Wayne & Tim Sewer Service instead — they filed a PDP with the city for $100, rodded, and scoped the line all in a single visit for a much affordable price. Fast, honest, and competent.

J. Blanton Plumbing, Sewer & Drain wastes time, money, and patience. Call Bubba, Wayne & Tim Sewer Service instead.