Water Damage Restoration reviews in Naperville, Illinois

Awesome experience!!!!

Excellent service ask for Jodi worked with them for years!!

I had a pipe burst and Servpro came right out and handled the job quickly. The team was professional and hard working. I totally recommend!

We had a garage fire that caused smoke damage to our entire house and all of our belongings. I can truly say that, while 36-weeks pregnant, I wish our entire house with everything we owned burned to the ground rather than have had to deal with Servpro of Naperville. Absolutely HORRIBLE experience. Do yourself a favor and go with literally anyone else.

Our sump pump stopped working and flooded our entire basement. Called Servpro and they responded quickly to clean up the water damage. Their staff were professional and very understanding of our situation. They made me and my wife feel comfortable and informed throughout the entire process. Thanks guys! Would definitely recommend!

I used Servpro after my basement flooded in December of 2023. The technicians were great and did a wonderful job. I am writing this review, though, on Jodi, who handles the office. SHE IS AMAZING!! She went above and beyond with her customer service and I am so thankful for her attention to detail, kindness and fabulous personality. Jodi, you are a gem!

We had a flood in our basement and as you can imagine, was very overwhelming and I didn't even know where to get started for this type of project. I called Servpro of Naperville and within 1 day, they had sent out Claudia who took time to help explain EVERYTHING in great detail, what to expect, how to proceed, what work is needed, etc. I cannot say enough kind words about Claudia and how professional and kind she was. She put me at ease and made me feel super supported and was there to partner in the next steps (especially when it came to insurance and quotes for the project). I HIGHLY recommend Servpro of Naperville and if you are lucky enough to work with Claudia, you are in great hands! THANK YOU!!!!

Servpro did the restoration of a leak coming from our toilet. First - It took them WAY too long to do the restoration (coming from someone who has replaced flooring) - they had two people working at our house as well as a project manager working on probably 700 square feet, and it took them over a week. We live on a slab, so when they replaced the flooring, they took the easy way out and just put the click and lock flooring directly on the concrete. Because the concrete was not perfectly level and they also didn’t put down underlayment, the flooring would not sit down properly. As soon as they said they were finished, I called them to say it wouldn’t lay properly and I could feel it with every step, they came back and said they took care of it (which basically meant that they said that’s just the way it is). Now, 2 years later, the flooring is breaking apart in multiple places and the only way to fix that is by taking up all the flooring, replacing the broken pieces, and putting it all back down. I’ve called multiple times, and they haven’t called back, of course. They charged our insurance $14,000 to do a crappy job, and our insurance dropped us not long after. Seriously - find someone else. They don’t seem to be interested in doing a good job, just getting paid.

My parents, 85 and 90 years old, had a house fire a few years ago. Servpro came out to assess and clean what could be salvaged. Unfortunately my parents did not keep pictures and records of all their belongings. Servpro took many items, even items my mother specifically requested they not take or 'destroy'. We have asked many times about certain items and received no answers. Sentimental items, their cat's ashes, items in boxes in the basement that should not have been affected at all..... It's a shame. There will never be any resolution even though we have begged for help. I would never use this service.