Reviews of local pros in Niles, Illinois

I hired them after being misled by another technician who claimed my furnace was irreparable. They sent someone over today, Ken, who took a closer look and pinpointed which parts were failing. His expertise spared me from costly repairs and restored the furnace to proper function. Great service!

Booking an appointment was hassle-free and the staff were friendly to deal with. The technician arrived promptly and did a good job, explaining everything clearly. We appreciated their courtesy and professionalism, which left us very satisfied and inclined to endorse them strongly.

Excellent experience from start to finish. The technician arrived promptly as scheduled, demonstrating exceptional professionalism and expertise throughout the appointment. He took the time to thoroughly explain each step of the process, leaving a lasting positive impression. Highly recommend this service provider.

I hired this company to inspect my furnace, but things fell apart from the start. They scheduled me for a two-hour window between 1pm and 4pm, and asked the tenants to be present. However, when that didn't work out, they cancelled on me without explanation.

I tried calling them back at 3pm, hoping someone would show up, but they claimed their technician manager would reach out instead. I waited for two hours with no call or response. When I called again, the representative admitted she couldn't get in touch with either the tech or manager, which seemed bizarre to me.

To make matters worse, they quoted me $89 for a basic inspection that wouldn't even be applied towards any potential repairs – not a standard practice for other companies. Needless to say, I won't be using them again and wanted to warn others about their unprofessionalism. What really took the cake was when I informed the rep of my intention to share my experience on Google, and she showed zero interest or concern – it's clear they don't care about customer satisfaction at all.

Great service from this company. I've had two jobs completed within a short period of time and both times were handled efficiently by Steven. He consistently delivered high-quality work, which is why I'll be using them for all my heating, ventilation, and air conditioning needs moving forward and will recommend them to others.

Our technician arrived at our home while we were away and kept us informed throughout the repair of our A/C unit. He came across as very respectful and professional, clearly taking the time to explain things in a way that made sense to me. I appreciated his transparency about what needed immediate attention. The service was top-notch and thank you for making it happen!

I had a fantastic experience with this heating and cooling company. The initial call was answered by someone incredibly friendly and accommodating. The technician on site was equally impressive - courteous, expert, and genuinely committed to doing the job right. I'll be calling them back without hesitation.

I've tried other HVAC services, but Eric and Fred stand out. They're consistently responsive and show up on schedule. They explain problems clearly and offer choices. I've never had any billing issues. If you need reliable HVAC help, give these guys a shot.

I scheduled an appointment to fix my air conditioning unit and was given a two-hour window, but no one ever showed up. When I called to cancel and complain about the missed service, the representative seemed completely unfazed. They simply stated that the appointment had been cancelled and ended the call without offering any explanation or apology. The lack of professionalism and courtesy left a bad impression. I wasted a morning waiting for someone who never arrived, and I'd advise others to avoid this company altogether due to their unresponsive and unprofessional service.

We were referred to Gordon's Heating and Cooling by our neighbor for HVAC work in our new home. The technician did an excellent job, ensuring everything met code standards. They handled the installation of a new furnace professionally, making the process seamless. A big thanks to the technician for their hard work!

This company is an absolute disaster. I needed assistance with my gas wall heater and was sold a $599 plan that I immediately declined. They then tried to rip me off with a $149 "convenience fee" to get the technician to come out the same day, which seemed like a blatant scam.

I initially spoke with them at 9am, but they didn't provide any actual arrival time information until later. When I called back multiple times to request my window, I was met with poor service and complete radio silence from the company. The manager failed to follow up or respond to my concerns.

After a frustrating experience, I tried to get a refund, but it's clear that this company doesn't care about its customers. It seems like I'll have to escalate the issue further by contacting my credit card company to dispute the charges. Save yourself the trouble and avoid this company at all costs.

Our furnace stopped working, but Ken arrived right away after we called. He quickly identified the issue and made the repair on the spot. We're looking forward to using Gordon's Heating and Cooling for all our heating and cooling needs going forward - they've earned a permanent spot in our maintenance schedule.

Gordon's Heating and Cooling delivered excellent service when they visited to maintain my furnace. They made significant improvements by fine-tuning my vents for optimal airflow, resulting in a more even temperature throughout the house. No longer do I experience hot spots - whether upstairs or downstairs, the warmth is consistent. The team went above expectations, providing top-notch work and a great customer experience.

I called Gordon's Heating and Cooling in the morning when mom let me know her air wasn't working. A representative assured me they'd send someone over to diagnose and fix it within a couple hours. He even convinced me to sign up for their Premium Membership Agreement, which was supposed to help with Sunday appointments.

The service person kept rescheduling, but never showed up. I waited on the phone for updates from noon until after 6 pm, only to be told they'd lost contact with their team and might try again the next day. Mom's still dealing with the heat, and I'm disappointed.

I expressed my frustration to the representative on the line, who apologized and cancelled the membership. It seems like a nice company, but weekend service is a major issue. Unless things change, I'll be looking elsewhere for heating and cooling help.

Gordon's Heating and Cooling provided excellent service. Their technician was courteous, transparent, and prompt in addressing our concerns about our new furnace. He thoroughly explained his approach, demonstrated his findings, and communicated clearly during the repair. His professionalism made a positive impression; we highly recommend them!

I'm extremely satisfied with the service I received from this company. The technician arrived promptly, despite the early morning hour, and quickly got to work on my malfunctioning furnace. They efficiently resolved the issue, restoring heat to my home. The representative provided clear explanations and answered all my questions. The fee was slightly above average, but overall a great experience.

Gordon's Heating and Cooling did it again - scheduling an appointment without any issues. Unlike other companies, they actually found the problem. The technician was knowledgeable, answering all my questions and presenting options. What impressed me was that the goal seemed to be fixing the AC, not just making a sale. Their professionalism stood out, making them the best choice among four.

I had an excellent experience working with Gordon's Heating and Cooling. The service was top-notch, and the staff member was courteous and knowledgeable. They installed a new furnace at a reasonable cost and timing, which exceeded my expectations. The entire process went smoothly, and I'm extremely satisfied with the outcome.

Gordon's Heating and Cooling did a great job - very professional and easy to deal with from start to finish. They kept us in the loop with clear communication about arrival times and personnel, and delivered necessary documents promptly without being asked.

I had a great experience with Gordon's Heating and Cooling. They provided excellent service from start to finish. The team was upfront and transparent about the issue with my heating system, without any pressure to fix it with their services. When I decided to use them, they promptly scheduled an appointment and installed a new furnace quickly and efficiently. Their professionalism and timeliness were impressive, making them highly recommended.

They delivered top-notch service from start to finish. Prompt, knowledgeable, and efficient - a great experience overall.