Plumbing reviews in Northbrook, Illinois

I was very impressed with Bill's Plumbing. I called on a Sunday night, to hopefully leave a message for someone to contact me the next morning. To my surprise I spoke to a person, an answering service for emergencies! I told her it wasn't an emergency and she was happy to take a message. The next morning, I received a call and explained what plumbing issue I had and she said that they could have someone at my house that day! When the plumber arrived, he was attentive, knowledgeable, and nice! I am a business owner, so I understand how important "Customer Service" is and Bill's Plumbing knows too!

I first used Bill's Plumbing in 1980 after I moved in.2 other plumbers could not find the problem. Bill got it right awsay at a ver reasonable price. I used them again this year and they solved it right away again Great job Bill!

My plumber was Kurt. He came exactly in the middle of my assigned window. He was professional, efficient and pleasant. My previous experiences with this company have all been good and I would not hesitate to use them again in the future.

Nice young man who knows about sump pumps. Unfortunately, he was scheduled to arrive between 8 and 12 but was late and came at 12:45. We lost our morning waiting.

Jan 2024: garbage disposal needed to be replaced. I bought a new one myself and James installed it in an efficient, professional manner. He’s very good at educating about how to troubleshoot on my own which I really appreciate. Always kind and helpful if I ask him to look at something else! Thank you!

Prior review from Jan 2023: I had a frozen cold water pipe in my kitchen after a deep freeze outside and inside ( Thermostat battery ran out.)
Shawn was professional and friendly, diagnosed the problem in minutes!

We've been using Bill's Plumbing for several years now. Today Saul came out for a standard checkup on our ejector pump and is working up a quote for a backup pump. We've also used them on emergency calls in the past and the same high marks apply. High quality work and good folks.

I am very satisfied with the service that we received today from Bill's Plumbing. Our tech was Victor. He really knows what he is doing, and goes above and beyond to help, and explains everything he is doing. He is also very respectful. I would recommend him to my family and friends. Thank you

Kurt was very nice and professional
It was plain he is experienced and knowledgeable. I’d like to have him every time I have a problem

We called Bill's Plumbing & Sewer Inc. because we were advised to replace the shutoff valves for our new washing machine. James S. did the replacement. He was professional and efficient. He took the time to answer our myriad questions patiently. He also cleaned our sink drain and repaired our running toilet which were not on the original work order. He was wonderful!

I had a major clog in the pipes from my kitchen sink. Victor was very professional during the process of cleaning out the pipes. After finishing, he cleaned the entire area he was working in. I would highly recommend Bill's Plumbing!

This is my second review of Bills plumbing. James came out for a preliminary inspection the day before I was to have a new waterline put in. I ended up hiring him to do a full rodding from my backyard to the street. His work was outstanding. He explained everything to me before he did the work and quoted me the price. He was extremely professional, and polite. If I could I would give James 10 stars.

The Village of Skokie hired Bills plumbing to put in the new waterline. It was a very difficult job that they did the work masterfully. I give them 10 stars as well. I will definitely use this company again. I highly recommend them

Bills Plumbing is a high quality business and performed excellent service when fixing two leaking copper pipes, installing a new kitchen faucet, and installing a new 40 gallon hot water tank. Jim and crew were exceptional. I highly recommend Bills Plumbing.

James was professional, efficient, and knowledgeable. This is our second time with Bills Plumbing and are completely satisfied with the job. The first job required extensive work. Highly recommend!

Jose and his crew were wonderful! This is your go to team for sewage pipe repair. They made a not so pretty situation as easy as possible.

Bills Plumbing was a referral from a neighbor. They showed up on time, knew what they were doing and fixed the problem; not an easy task, it involved some excavation. I would recommend Bills service to anyone.

We had a variety of small issues that needed attention, some long term that finally got fixed. Kurt O was out to our house on time and fixed everything that need. He was wonderful to work with, very low key, nothing seemed to be a big deal. Great experience, Great Service. Very knowledgeable. Very Pleased.

We used Bill's plumbing for the first time because the village recommended them to us as they are local and had experiences in doing lead service line replacement dozen of times. The entire process from day one was extremely unprofessional, non responsive, delay, rude and frustrating. After they took our deposit, it took one week for them to send me PDF to sign for the permits, took another 2 more weeks for them to complete the permits and send to the village. I had to call multiple times asking for updates and they keep telling me they are waiting for the village until I call the village and they said they receive nothing from Bill plumbing. Until I caught them lying multiple times, they finally proceed to send the permit. The permits took one day to approve from the city and then Bill plumbing went MIA for another 3 weeks on me with no contacts/text/email. I had to consistently keep calling them and the village for any sort of updates other wise this entire project would have delay for another 1-2 months. Only reason I gave this two stars was because the employees/contractor that came to do the work on the appointed day was professional, nice, and quick at their work (where the services actually counted), otherwise this would stay at 1 star. Only time I finally got a called was what day the services/job was done. Even the contractors I talk to said this shouldn't had taken this long to get schedule.

If you want this service done in a timely matter, I would not recommend them; however, if you don't mind the delay, they will get the job done.

Appointment was scheduled for a sewer back up. Received notification when they were on the way, which was extremely helpful. Tech (James) was very patient and not only thoroughly explained what he was going to do but, more importantly, what the outcome was. I was pleased with the service!

I have also used Bill's for AC repair and Furnace service at the beginning of the heating season. I purchased a service contract because I have been so impressed with EVERY service person that I have worked with, Shawn, John O and today Andrew M. Everyone of these great men was knowledgeable, polite, informative, patient and at my house exactly when they said they would be here! The wonderful people in the office are also INCREDIBLE! Kelly and Kim and Amanda have all been so helpful and responsive and empathetic! I highly recommend this great company!

Service was immediate, honest, and reasonable. Our technician John immediately knew the problem, fixed it, was patient in explaining and our AC is back up running !

Bill’s reviewed the area of concern, then explained the work to be done. Different from what I thought was going on. Very courteous, cleaned up as needed, job done quickly and professionally. Glad taken care of sooner rather than later. Later would have been an emergency and a big headache.