Appliance Repair reviews in Orland Park, Illinois

Technician Eric R. is great! Always efficient. He makes dealing with Sears tolerable. Sears is terrible at overscheduling and canceling appointments, after having customers wait an 8 hour appointment window (ie, window is 8a-5p and appointment isn't canceled until 5:02p).

Very professional, polite and courteous. Explained the work he did before he left.

Isnan was Awesome. Courteous and friendly. He diagnosis the issue and fixed it quickly. Thanks Isnan and Sears!!!

The technician, Damien, was nevwr here so i cant evaluate him. But i did recieve a atatement with a signature that was not mine. How can i reveive a statement with a signature. When he never showed up or called or texted.
Very dissapionting

The experience was great from the beginning to the end from the standpoint of service. Where I feel the fail was, or better the "CRIME", I needed a part for my oven that was $67, and "installation" that took all of 6 minutes... was $312!!!! My total expense to replace the bottom element in my oven was $388!

Service/Technician FIVE STARS
LABOR CHARGE OF $312 for installation.... ROBBERY!!!

Bottom line.... my LAST SEARS HOME SERVICE USE after 23 years of ONLY USING SEARS!

The service person was prompt and professional. However I'm very displeased with the overall customer service. I originally had a service date of 10/6/2023. Since the stated time was "8 am to 5 pm" I had to take the day off work. Around 3 pm I received notifications that my technician was 3 stops away with an approximate arrival of 5:45. A wasted day but fine....as long as it gets done. Well needless to say, around 4:30 I received notice (by email) that my appointment was rescheduled for 10/13/2023....NOT EVEN THE COURTESY OF A PHONE CALL.
AND I wasn't even consulted on the replacement date! An entire week later!!
Not very customer focused

The man checked the dishwasher, washing machine and dryer. He was very professional. He said a different person must be scheduled to check our kitchen refrigerator. It wasn't on his orders. THE other man that came for the refrigerator, only checked the temperature. He didn't pull out the refrigerator to check anything. He only gets 1 STAR.
You sent him all over Chicago land. Why didn't the first man check all four appliances? He was thorough.

jerel did very good work and explained everthing to me that none of the other workers did. he is dedicated to his job and more important to the people that he is helping.

I have never before experienced such blatant incompetence and lack of concern for the customer. My service for my air conditioner was initially scheduled for June 24. I received an email that the technician would arrive between 1:00 and 5:00. At the end of the day I received another email saying my appointment had been rescheduled to June 26. After I waited all day, I received another email saying my appointment had been rescheduled to July 1. I never received any kind of apology or explanation or even a phone call. On July 1, I waited all day and then at the end of the day when no one had come to even look at the air conditioner I received an email stating I had received a repair and what I had been charged. None of this is accurate. No one has been here and I did not pay anyone and my air conditioner is still not working. Sears used to be known for it's service. Shame on you for treating your customers with such a lack of respect. I have been kept waiting three full days and no one has even been here to look at my unit.

DO NOT USE THIS SERVICE!!!!!
They owe me for refund of a wrong part that they installed and been 3 weeks no refund yet, every time i call i get a rep. In the Philippines and they refuse to give the refund and they want you to find the tech yourself and deal wih him directly.

Scamers they have nothing to do with sears. They guess what part needs to be changed. Took them over 2 weeks to fix an appliance. They charged me for a part that was not broken then they ordered the right part and they told me i have credit coming back and still no credit. I called and got the run around and they want ME to find the technician that they sent and ask him about my credit. Do NO USE THEM.

Roberto was great! Super respectful and explained everything very well! I would definitely recommend Sears’s Appliance repair based on this experience alone! If I could request him on every service call, I would!

Very efficient clean and polite technician.

Steven was very professional and worked hard to troubleshoot our washer problem. He diagnosed the problem, replaced the part that was malfunctioning and ran a wash cycle to be sure all was good! Very nice man and talked with us while he was doing repairs. Would recommend him to anyone who needed service.

Had an appointment on Oct. 11, 2023. No correspondence and no one showed up, no communication. Called and cannot get through to anyone.
Left a message to reschedule after I waited all day. Rescheduled for Oct. 13, 2023. Got correspondence and the technician communicated and showed up. Did a good job and was very courteous and professional.
Customer service is terrible.

My Technician was very polite & he explained everything he was doing in detail. He fixed my Microwave & I was very happy. I would definitely recommend him & Sears Services.

Service technician clearly explained the problem, ordered the necessary parts, and scheduled the return visit to complete the repair. Worked carefully to be sure the floor was not damaged, and overall did a great job.

Very helpful and thorough. Addressed all my questions.

Very polite technician. Came and did her job in a prompt manner. Absolutely no complaints.

Great service, fast diagnosis and repair. Isadore was a very knowledgeable service technician and explained what he was doing every step of the way.

Jerel was great, put the ring on the washing machine quick and easy (husband didn't have the right tool) reset the water electronics and helped me get through the payment process.