Chimney reviews in Oswego, Illinois

Naperville Chimney Services were great. They fixed a broken damper string and assessed our chimney. They gave us an honest analysis and didn’t try to upsell us on unnecessary services. They also gave us a few tips on fire safety, which we appreciate. We would definitely recommend them to others.

We had Naperville Chimney Services out to inspect our chimney and they did a fantastic job! They were extremely thorough, professional, and took their time making sure everything was done properly. What really impressed me was how educational the visit was — they shared so many helpful fire-safety tips that we had never even thought about. Truly above and beyond! Highly recommend them if you’re looking for a knowledgeable and trustworthy chimney service.

Naperville chimney services* did an amazing job answering all our questions to patiently.going through the safety measures about using the fireplace amd how to clean and maintain it etc.,
If you are looking for someone to sweep your chimneys, I would highly recommend them!!

Aeden explained everything he was doing, welcomed me to watch the chimney inspection camera in action, and kept everything around the fireplace protected and cleaned. He was very thorough, and answered all questions I had. He even gave many helpful tips related to fire safety. I would recommend this company.

I utilized this company's services in 2024, largely due to my respect and high regard for the Naperville Fire Department, whose involvement factored into my decision. The work performed was satisfactory, and the overall process went smoothly. However, I found the cost to be on the higher side.

The service includes a lifetime warranty, contingent upon the completion of an annual inspection, which is priced at $250—even though an inspection service is listed online at $69. While I understand this is part of their business model and accept the terms, my concern lies with their communication practices.

Although the company sends annual reminders, those reminders fail to clearly state that failing to schedule the inspection with them will void the warranty. I made a reasonable request for them to either:

Schedule me automatically for the annual inspection on a preferred date each year, or

Add a simple note to their reminder email stating, “To maintain the lifetime warranty, an annual inspection must be scheduled with us.”

Unfortunately, the representative repeatedly declined, citing that this requirement was stated in the contract and communicated verbally at the time of service. My request was not to alter the terms, but simply to help ensure clarity and continuity.

As someone juggling many responsibilities—and growing older—I believe a small, customer-friendly addition like this could make a meaningful difference. Is it truly too much to ask for?

The call ended with us agreeing to disagree. I hope that someone in management reviews this feedback and considers making small improvements to enhance customer experience.

Thank you.

We recently had our fireplace relined and some additional work performed. Naperville Chimney Services did an excellent job of not only performing the work but also excellent communication throughout the process. We have been a customer for years for annual cleanings and inspections and we are very happy that we used them for the relining of our 50 year old fireplace. We feel confident in the work and look forward to using our fireplace safely for many years ahead.

Attention to detail was incredible. I have been using another service since 1995, but after stumbling upon Naperville Chimney on Facebook and minding their posts of training, safety, thoroughness with modern technology and tools. I called for an estimate of typical services. Perhaps I should not say this, but I expected to hear double the estimate! I expected a final report of similar to the previous cleanings; I was shocked to see first-hand the camera views showing multiple issues that need to address before next season. It was cute having my previous Sweeps show-up in long duster coats and wearing stovepipe hats, but it's clear NCS are professionals and reasonably priced.

We used Naperville Chimney Services for pressure washing & weatherproofing after deciding their chimney repair quote was too expensive.

Pros:
• Clear online communication and friendly technicians
• Professional email receipts with photos

Cons:
• Technician tried to skip pressure washing, saying “we like to keep some algae on there as a barrier” ….really?
• Had to show their own email to confirm pressure washing was included
• Only ~60 minutes of total work but charged $900 labor + ~$240 materials (equates to $450/hr/each for two workers)

Overall: Good communication, but overpriced for the amount of work. A general contractor may be a better choice for waterproofing.

Communication: 5/5
Attention to Detail: 3/5
Value: 2/5
Quality of Work: TBD