All reviews for Trinity Electrical Services, Inc

I had contacted Trinity at the suggestion of my AC installers since our breaker panel was full and no room for the additional 220V needed for the AC compressor. After setting up the appointment I suggested the technician talk with the AC installers to get aa complete picture before arriving. Upon arriving I was informed it would cost $625 !! to install a small side breaker box.
I needed it as the AC installation was stalled without it. It took the technician 1.75 hours and I later found out this charge of $625 was at the very highest end of charges for such service. The work was competently done - it was a simple procedure. However, BEWARE of being overcharged by this firm.

Update to review 11/26/24 from original 5 star review:

I had Trinity back out to my home on 11/26 to replace 4 outdoor wall light fixtures. On the phone, I was quoted that the work would be appx 275-300 dollars to complete. A quote was never emailed to me.

On the day of the work, the lights were installed to satisfaction and I approached the technician about some quotes to troubleshoot an outdoor outlet that wasn’t tripping as well as to take a look at quoting what it would cost to convert my garage from 15 to 20 AMP service.

This took the technician appx. another 45 minutes to quote these issues (which he didn’t have time to fix), yet when he brought in the final bill, I was charged a jaw dropping fee of $495.

This is a significant departure from the $275-$300 that I was initially quoted, and does not reflect one additional hour of labor. (Even less than that, in reality- closer to 45 minutes.) The tech arrived at 12:00PM and completed all work at 2:38PM, timestamped on my Nest camera. The last 10-15 mins of the time he was at my house he was in his vehicle, presumably writing up an invoice.

The bill also incurred a $45 service fee, which was never discussed with me over the phone. In addition, the fact that the technician would not have any ability or time to fix the outdoor outlet that was not grounding properly during my appointment was not discussed with me.

I called Phil on the phone who was courteous, but unwilling to adjust the price. He stated that a $45 service fee was standard (and actually stated that I somehow had a 5 dollar discount on mine…) yet I am really struggling to figure out how this would have played a part in the initial quote of $275-300 for a job that was estimated to take approximately two hours of labor. He also stated that he could have charged me for additional screws and caulking supplies…. (This would have been a max of 15-20 dollars).

Finally, it’s been nearly 2 weeks and I’ve received no quotes or follow up for the work we discussed as promised on the phone.

Bottom line- I’ve had good experiences with Phil and Trinity in the past, and they seem to do good work. But charging me just under $500 to hang four outdoor lights and spend a bit of extra time calculating a plan/quote on how to address additional issues but not having time to address them has been extremely off putting and I can’t help but feel taken.

I did my best to have a courteous conversation with him over the phone, but again he was unwilling to budge. I’ve used Trinity in the past but I’m not sure I’ll be consulting their services in the future or recommending them to coworkers unless we can address this.

Original review:
Extremely professional and prompt communication. Showed up on time and performed quality, clean work at a fair price. I will be using this company for all future electrical work.

Absolute scam of a company. We hired trinity for a large commercial project for our steel warehouse in Batavia. After paying them $130,000 and the job being dragged out for 2 years, we could not pass inspection with the city if Batavia. The city electrician was in disbelief of the poor job being done and the wires and conduit that lead to nowhere! We had to hire another electric company and pay another $50,000 to finish the job! If you sue them, they just file bankruptcy and start a new scam company. DO NOT HIRE THESE PEOPLE. Phil is a scam artist!

I called for a quote on running some electric to our backyard. They called back the same day with a quote. I was quite impressed. Talked to my husband and he said lets do it. I called back the following day (Friday) and left a voicemail that we were good with the quote and would like to proceed. I waited until Tuesday and called again thinking maybe they didn't get the message or forgot to return the call. It went to voicemail again and I left another message, still no response. I waited another week and tried to call, but now it didn't ring just went straight to voicemail. A few more weeks past and I called again. The same man who provided the quote weeks back answered the phone and said he remembers getting the quote for me, but doesn't remember receiving a voicemail. He said they are running a week to a week and a half out right now and would check the schedule and call me back. That was TWO weeks ago. If you don't want the work or don't have time to do, just be honest. So disappointed.