Reviews of local pros in Oswego, Illinois

I contacted NCS due to some mischievous Starlings that broke through the rusted screen on my chimney exhaust and started nesting in my gas fireplace chimney. I had a local wildlife service out a few weeks ago who were unable to help me. I ended up finding NCS through a Google search. Setting up a time for an inspection and cleaning was painless.

Tyler and Aeden came out to work on my fireplace and chimney. They called ahead and asked permission to show up early which was awesome. They went through everything with me and were incredibly detailed.

We ended up needing the cleaning, wildlife removal, and some repairs, all of which they went above and beyond to ensure were done flawlessly. They ended up getting the birds out, cleaning up all the left over mess from them, cleaning the exhaust, and completely repairing the outside and creating a new cage and new mesh.

On top of that, they were very personable and easy to talk to and really helped me understand everything that was going on. They reviewed everything with me and made sure that I understood all of the things that they needed to do.

If I could give 6 stars on this rating, I totally would, the bonus star would be worth it. I can't imagine anyone taking care of the mess we had here better than they did.

We just had a service from Naperville Chimney Services where we were told that our chimney needs repairs. One of the technicians explained a repair service and quoted 8 hours of labor plus materials. Then, strangely, we were quoted a price of 10k-30k. This equates to 3600$ an hour for labor, given 1000$ or so for materials. Some internet research suggests between 1 - 7K$ for the specific repair, with a median price of 2500$. The technicians gave some excuse for not completing the scheduled cleaning as well. Top it off with a rude office manager on the phone .... We both felt it was a scam. I am sure there are reputable chimney services in the area to hire instead.

Very professional and thorough. Excellent polite service. I would highly recommend!

I had these folks out to help with a mechanical problem on my chimney and figured I’d get the chimney inspected while I was at it.

They did the inspection and had findings to share. Due to their findings they would not perform any repairs because they don’t want to enable me to use my fireplace…like I don’t own my own level of risk.

To use my fireplace again they want anywhere from $10,000 to $30,000. I asked for the cheaper option and was told all options were in this price range. I go to do some research on the options and a stainless steel chimney liner is roughly $3800 installed. No thanks.

-Don’t treat people like children
-Know that people will research what work costs
-When you deliver findings, respect people’s time, no one has time for long presentations and videos of the work you’re proposing. This is not a sales call, it’s a service call.

Great service above and beyond. Respectful of all property answered all of our questions and timely. Highly recommend.

We have used Naperville Chimney Services for years. They work efficiently and keep us updated on the progress as well as any recommendations they have.

Excellent job servicing our gas log fireplace. Very thorough and detailed. Highly recommend.

We've used used Naperville Chimney Services for years and have always been very satisfied with their work and recommendations. The staff is excellent to work with thorough and knowledgeable. Tyler and Wayne were our team today and they did a great job of explaining what they were doing and what should be done.

Have been using annually for ten years. No problems. Professional, prompt, reasonable pricing, thorough. Can't ask for more.

Company uses an AI system to book appointments which is totally misleading. You find out the next day after you have made arrangements to be there that you don’t really have an appointment. It was just information collection tool.

These guys are very thorough and professional. They explain everything and do a great job. Highly recommended.

Service technician appeared knowledgeable and explained what the problem was. Just wish they had the part in the work van instead of having to wait for another service call

Excellent service as always! Cleaned up and explained the service. Great work and thanks for everything Wayne!

Professional, knowledgeable, and thorough. They took their time, kept things clean, were honest and helpful. Would absolutely recommend

Great experience. The young men that came did a thorough inspection and were very courteous and provided great explanations and tips for keeping my home safe. 10 out of 10!

Naperville chimney was great to work with! They responded quickly to questions and answered thoroughly. They gave honest opinions and didn’t just try to sell you the most expensive options! They cleaned up nicely after their work and were a pleasure to work with!

Second time that I have used NCS and truthfully I could not be happier with their service and at a fair price too! I will use them for ALL of my fireplace needs without a second thought!! Thank you for an EXCEPTIONAL experience today!

Wonderful service.
Very thorough and informative from the start. The entire inspection was slow and methodical which gives me a lot of comfort knowing our fire place is up to safe standards.

I have relied on their services for 10 years and have no complaints. They come in, complete the cleaning, inspect the area, and provide honest feedback without trying to upsell or push unnecessary services. Since moving in, I have had a crack in the base of the fireplace, and they have continued to monitor it rather than pressure me to fix something that doesn't need fixing. I highly recommend them!

I just had my first experience with this company today and it has been years since I have dealt with a more professional company. Prompt, on time, easy to work with, wonderful communication, and could not be happier.

Fabulous as always! Arrived right on time, answered all of our questions and even went above and beyond to help troubleshoot a few things! We are loyal customers of Naperville Chimney Services - great company! :)