TruGreen Lawn Care

I have been a long time customer of TruGreen but wanted to take the time to write a great review since I have been quite satisfied for years. What I have always liked is that if weeds popped up in between applications, I would call and they would always come out and take care of the problem. Recently, when the technician came out to spray for weeds, he over sprayed in spots and damaged some of the grass. I called and talked with Chris A. (supervisor) and he immediately came out to look at the problem. He took care of the issue to my satisfaction and was a wealth of information moving forward about lawn care. I highly recommend this service! You will not be disappointed!!

Ive been hearing about Trugreen for years and am now a customer for two years. Boy, do they live up to the hype. I have the best lawn on my block thanks to my lawn care specialist, John C. On today’s report he commented, “I removed all the toys from the grass before treating”. BIG THANK YOU for caring about my kids. Its caring like this that will keep me a customer for life.

The lack of communication skills between Trugreen is unbelievable. Don't waste your money. They will say again and again they will annotate things in their notes, but the notes will never be read, and you'll end up calling back again and again. Finally branch manager Gregory Harless, Park Ridge reached out and said they could have just contacted him with this issue, this was about 20 phone calls later with "annotated notes." After discussing they would come back to retreat lawn, they came on a day that says on the notes not to do (Mondays, because that is when our lawn is mowed). He scheduled for them to come back and re treat the lawn with weed prevention, they came back and did a grub treatment. Like I seriously can not make this up, after trying to contact Gregory in regards to their lack of communication, and why was a grub treatment even done, I never heard back from him. No communication, a brown lawn, that's all you'll get from these guys and then if they reach out, they leave no contact info in regards to how to get back to the person kind of ironic and hence my point with no communication.

Their response to my current review "Our team has reached out and left a message to help reach a resolution." They did not reach out to have a resolution.. the only reason they reached out was to confirm the cancellation to my account after I had called to cancel it because I had enough of this company.. in no way did they reach out in regards to trying to resolve this issue, I reached out to cancel my account, and they called back to confirm that, period.