Appliance Repair reviews in Rochelle, Illinois

Quality appliances with full service. Wonderful to work with! I highly recommend the kind folks at B & W Appliance!

FAST AND GREAT SERVICE

The person I talked to was friendly

Great service from Byron and Carlos!!!!!

Arrived on time. Very friendly and knowledgeable.

I Recently purchased a refrigerator from B & W.
Sales, Service and Delivery were excellent. I highly recommend this company.

super quick, great pricing!! highly recommend them (:

Great communication & customer service.

Amazing Byron was excellent and super helpful. We appreciate the timely service and professionalism.

Bob - knowledgable, fairly priced, efficient, and friendly. Everything you want in appliance repair. I've used him twice over a year: first for a dryer motor and then for a washer pump. Called him for the second repair because I was so pleased with the first experience. Highly recommended.

I called on a Monday to have someone come out to fix my washing machine. They had someone to my house within 5 days (3, actually). The repairmen were actually 15 minutes EARLY for their time slot. They quickly diagnosed and fixed the problem, and were sweet to my puppy who kept trying to “help.”

Byron did a great job.

We called B&W because we had a problem with our washer. Our experience was great we were treated with the upmost courtesy. Our washer is working like new. It’s so nice to have local people like this! Thank you B&W

Great service and good price for the appliances. Prompt delivery.

This is an Amazing appliance store! The customer service was amazing, Delivery and hookup was within a week done professionally. Everyone needs to give this hometown appliance store before your big stores
They actually beat Menards and Lowes in price and Better delivery times.
Thanks you Ilene

Personally, I'm very happy with B&W. Keep in mind that everyone's review is a result of their own experience and personal opinion. I've hired B&W on a couple of occasions and my recent job was for dishwasher installation. I had purchased the dishwasher at a 'big box' store only because there was a simple model in stock and I wasn't picky about features. If I had wanted a specific make/model, I would have likely ordered through B&W. Although a bit more to install than the big box store, it included haul away of the old appliance. I like the fact that it's a small town business. The installers arrived early and had removed the old and installed the new in just over an hour. I had only expected one installer but was happy there were two. They were very particular in making sure everything was level and working with no issues before they left. The gentlemen were kind, professional and cleaned up the minimal mess (just from the contents of the box, plastic wrap etc., ) I will definitely contact them for future appliance sale & service needs.

I had to have B&W appliance sales and service come out to my home yesterday and replaced the felt band around the drum of my dryer they came out and had it done in a timely manner very professional I would highly recommend them to anyone

I needed service on refrigerator. They came quickly and were able to fix it. They were friendly and polite.

We needed a service call on our refrigerator and he came out right away to fix the problem. We really appreciated same day service and a low cost fix. Thank you!!

One of the only ones that would work on Samsung products, especially our fridge that is only 2 years old & a smart fridge with TV, beverage center, etc. Showed up when they said they would & had it fixed in under an hour at a very reasonable cost! Highly recommended.

Service was as promised, very professional technician, repair cost was reasonable. Excellent communication.