Appliance Repair reviews in Wilmette, Illinois

Always honest and great service

Nice place very expensive but solid products

Great small shop for appliance repairs and some appliances. Parking can be difficult.

great place to get my vacuum repaired

Best place to buy or get service for a washer or dryer. Honest and reliable.

Very helpful staff when we took our vacuum in for a repair.

Nothing better than having your time wasted by Kelly’s. Zero communication. I had to keep calling only to continue getting the he’ll be there in minutes line. HE NEVER SHOWED AND KELLYS SEEMS TO NOT CARE. FINDING A BUSINESS THAT ACTUALLY WANTS CUSTOMERS…..

Great service. The technician was truthful in telling us it did not pay to fix our washing machine and it would be more cost-effective to buy a new one.

In the era of terrible service, this place wins the prize for the absolute worst. I should have believed Rico’s review. I had the exact same experience. Endless waiting and lies. I wish I could support this local business but strongly suggest you go elsewhere.

Rewired and repaired two lamps I inherited from my grandparents. They look good as new, and all in one day. Will come again.

Highly recommend - easy to schedule, they arrived within the window of time, competitive pricing for dishwasher repair. Will use them again in the future.

This is the ONLY place I'll take my Miele vacuum for repair. They are SO quick, their pricing is so reasonable, and they truly go above and beyond. I've gone to other authorized Miele repair shops and haven't had good experiences - very expensive and takes way too long.

Hey, go here if you like to be treated like a lying idiot. Service guy insisted that I had mistreated my vacuum, and that I had been yanking the cord out of the wall, thus breaking SECOND plug on my overpriced Miele vacuum. I HAD NOT! I have a family, and use my vacuum a couple of times a week. Apparently the Miele is too fragile for this. Instead of paying Kelly's $200 for a new cable, I bought a $5 replacement plug from the hardware store. I'm back in business, no thanks to the rude people at Kelly's!

Wow just discovered this gem of a business. Dryer broke, the local Big Store in Glenview was quoting a 3-week wait for a service call. Called Kelly’s, they answered the phone immediately, came out the next day, and had our dryer fixed 2 days later. The service tech guy couldn’t have been any more professional. So impressed - will plan to purchase our next appliances there for sure.

Sign in window says they repair Kitchen Aid mixers. I bring my mom's in for a repair. After six weeks, no phone call, no update, nothing. Don't waste your time with these folks.

I had purchased several vacuums from Kelly’s in Highland Park. I needed a new filter and bags for my Hoover so I brought it to Kelly’s in Wilmette. They did not have the right sized filter. I gave them my package of two filters that were the wrong size…priced at $7.99. I had no use for them. Must have gone with a vacuum I no longer own. They did not have the correct sized filters. I bought a bag of 9 dust bags and a $15 shop charge was added to the price of the bags. SERIOUSLY??! Way to get me to never return!! I assumed that the help given was just part of customer service.

Trying hard to keep business local but yet when I am told someone will be at my house between a two hour window and isn't AND no phone call was received saying they would be late, I left for my next appointment. Arriving 40 minutes past the window (had to have husband get home to meet the service tech), he spent 7 minutes and charged me $170 to tell me my dryer needed a new motor. Shouldn't there be some diagnostic questions asked over the phone to determine if a house call is even needed? Or a disclosure about the cost of a service call? Neither. Sorry but taking my business elsewhere to buy a new washer/dryer despite wanting to help local small businesses.

I have used Kelly for a number of years at my house in Wilmette and have had great experiences with service and communication.

Over the last decade, I have had them replace my dryer vent, and a few other laundry repairs.

Alex the owner and head technician is extremely knowledgeable and experienced, he is honest and prompt.

Highly recommended.

my dryer stopped getting hot I called Gary he came out the next day-on a Saturday for no extra charge and fixed it showed me the problem help me diagnose a vent flow issue that is dangerous and gave me a great price 100% recommend!!

We had Smart Appliance Repair come to our home in Winnetka to service our SubZero fridge and Samsung stove. They were responsive, thorough and very helpful!

Excellent Sub-Zero repair in Wilmette.
Fast response, professional technician, and very knowledgeable about Sub-Zero refrigerators. Everything was explained clearly and fixed the same day. Highly recommend!