Appliance Repair reviews in Columbia City, Indiana

Pleasant to deal with. Covered under warranty!

He was very courteous and called ahead to let me know he was on his way. Good job.

See reply text. Bye

Was very helpful in getting to the problem

Ethan did a great job. Thorough, professional and efficient.

Knowledgeable, polite, friendly, very experienced. Diagnosed problem, had part available, installed part, & tested operation.

He was a very pleasant person. Very kind!

The serviceman that worked on my air conditioner was very professional and knowledgeable. Thank you

I requested service in my Geothermal unit. Sears sent someone who is not allowed to work on Geothermal units. He did nothing to resolve problem.

They don't deserve one star. I was told at scheduling that diagnosis and repair would be on the same day. The provider had no parts in the truck. He had me pay up front for the part, and set up an appt 2 weeks later. No show. He canelled the parts order, but the check was cashed. This is not a business that is on the up and up.

The service and serviceman were good. The computer-genetated texts were bad. Mispelled my name despite corrections. Also I confirmed appt. by texting 1 on three seperate occasions. Still receoved texts informing me I had not confirmed my appt. I was told I would receive a call the night before the service. No call or contact until the tech called from my driveway. Service tech--Good. Robo communication--Terrible.

Ethan did a great job in repairing my icemaker. Explained everything in Laymans terms, and that made it easy to understand.

Do not use. Waited 2 straight days at home for them and they keep sending messages they are on way. All you talk to us AI too

This was the most worst experience I’ve ever had! I am only giving it one star because I have to! The guy claimed I needed a certain part and he didn’t have it so I had to order it then I had to wait a week before they could come back and then I waited all day 8 to 5 and nobody showed up Finally at 6:30. I got a message saying they weren’t coming until Wednesday between eight and five. When the guy finally showed up (3pm) he said it was more than just that part and it was gonna cost like $800 and I might as well get a new one. I told him I did not want the service to take the part and refund me my money and go. I have not received any money back yet!But then upon looking at my washer, I find that he damaged it as well! In the meantime, there is no way to communicate/talk to any real person. Everything about this operation is AI generated!!! Totally sucks!!

We've had sears out several times with no success on getting this issue resolved. Either parts had to be ordered or soon after the technician left, it would stop working again with no option but to reschedule for days out.
Ryan actually fixed the issue this time and gave us a number to call him if it stopped working. That's much better service than any of the other guys they sent out. He seemed to know what he was talking about and gave us some good tips on using the appliance.

Super helpful and gave fantastic advice!

They are terrible

He was not very helpful at all when I was trying to explain what was going on.

Francis is a great service provider!

He did a wonderful job and was vey nice. Very quick service! Very much appreciated his work and his work ethic. Thank you so very much for fixing the oven.

Ethan was professional and knowledgeable. He did a great job, and did so with kindness : ) Excellent service!