Genesis Electrical Service

We have used Genesis for all of our electrical needs in the last year and have been very pleased. They're timely, professional, helpful and do a great job with their work. We will definitely use them in the future!

So I had the pleasure of working with them to do the electrical inspection and everything was good. So we schedule with them to come out to do the repair and not told that when they come out they need 50% up front. I got the call the day before telling me that they were gonna cancel the appointment because they have not received 50% payment I advise the customer service which person name was Mya that we do have check and it’s a whole amount not 50% of upfront cost and that we were going to pay the whole check when the services was complete she said OK and I sent her an email showing the cashiers check to their company the appointment was scheduled and we was ready to go. Now we here today when they came out and the first thing They asked was the 50% upfront advise person that was doing the work that we had the whole check and I had already spoke with Mya and it was OK for them to do the work and then I will give the whole check with services were complete. The workers go outside and they called their boss the boss give me a call and I’m trying to explain to the owner that you know nobody told us about 50% and I spoke with Mya and it was OK he tells me that not how they work and I need 50% upfront and that if I can find another way to give them 50% upfront I said why would I do that if A cashier check made out to their company. They don’t wanna do business with us and that is fine really don’t matter about not wanting to do business with us. it’s all about the money not customers.

WOW, WOW, and WOW! I can't tell you how impressed we are with Genesis Electric! Our power was flickering throughout our whole house and we were worried that perhaps a mouse or other critter had chewed through some major wiring. We also feared it might cause a fire so we called our usual electrician at 6pm. No answer so we called 7 other electric companies that advertised 24/7 emergency service. None were available until the next day and one even said not until 4 days from now. I tried Genesis and spoke immediately to an electrician (not a company rep) who told me he would send help. Within less than two hours, Dean showed up. In the meantime, Duke Energy had arrived as well. After Dean spoke with Duke, he felt they had it under control and refused to charge us a service fee, even after he came out after normal hours. All I can say is there not many companies, especially one we hadn't used before, that wouldn't charge a service call. Kudos to your company and stellar customer service. I think you will become our new "go to" electrician. Thanks again.