All reviews for Fine Touch Services

Nice work and reasonable price. Made time to squeeze me in. Had a couple of adjustments that needed to be made but they made good on the work.

Snow delayed our service, and they did a great job of making sure we got rescheduled as soon as they could get it done. Would have liked a touch more communication on day of for expectations, but great overall work and solid experience. Will definitely use again.

Fine Touch did a wonderful job on our new sea wall. They were very polite and great to work with. Even when issues arose, they figured out ways to solve the problems. They always listened to any concerns/ideas/suggestions and I always felt heard. Malcolm and his team were great to work with! Very friendly and caring.

The salesman who came out was extremely helpful he knew what I wanted. I had messaged the landscape would be river rock. I got notified that mulch would be used. I notified Jason Doyle to make sure we were on the same page. I asked for small river rock he seemed upset with my request he told me well it’s going to cost you more!! Then
I asked if they would plant 2 hydrangeas when working on the landscape. He got loud and told me he would not make anymore changes for me!! He had to change the work order 3x’s !!! I spent over $2600, I considered canceling due to his attitude!! I worked in customer service 34 years and a satisfied customer is a repeat customer . Work was delayed 1 day due to someone’s child was sick. The plants were not centered and one bush was almost a foot in front of another. Sorry I would not refer your company to anyone. Worst customer service by one man Jason Doyle

Jason Doyle: Jason Dole

I wanted to like this company because the project managers were so helpful and genuine, but it was the rest of the company that was impossible. I was billed over and over with no explanation of what I was paying for and when the service was actually performed. They initially did the only job I wanted in the wrong place and left a mess for me to clean up. The job that I requested, once done was nice. But it wasn’t worth the battle with the unorganized administration team, billing team, and the working team. I wish this was a better experience but I think I ended up paying hundreds more for services not even rendered. Again, project managers seemed great though.

I had high hopes for Fine Touch but they did not live up to expectations. Communication has been minimal throughout the project (a simple patio and adding stairs to an existing deck), with workers showing up at our home with no notice. The first time, they came after 5pm to outline the deck and we were not home to speak with them since we had no idea they were coming. The space outlined was all wrong and had to be corrected when the crew showed up the next morning to actually do the work. The crew cut through our internet line, which was not outlined, nearly immediately. My husband and I work from home so this severely impacted our jobs. We had to call to have it fixed by AT&T and thankfully, they didn’t charge for the repairs. Once the concrete was poured, I was told it would be about 5 days before they could add the stairs so the concrete had time to set. 5 days later, I received a text that they would be there Thursday of that week. Nobody showed. I reached out Friday and again Monday to follow up. Finally, on Tuesday I was told somebody would be there the next “evening” to finish up (now 2 weeks post concrete pour). Midday Tuesday, employees showed up, again with no warning except the text from the day before. My husband and I had evening plans and left before the work was finished. We assumed they had not finished since the stairs do not look finished (no railing or back boards) and would be back the next day but we were heading out of town and unable to monitor the situation. I received the final invoice the next day and assumed the work had been completed. We just returned home and the stairs look the same as they did a week ago - unfinished.

This is has been a 6 week saga to just get a concrete pad and some deck stairs put in. I would not recommend working with this company. The lack of communication and accountability throughout this project has been incredibly frustrating and irritating.

We aren't the type of people that come online to badmouth a company. I waited months before finally posting this, but since spring is upon us, and a lot of people will be starting projects, just wanted to save someone else the same issue. We wanted some flagstone around our existing patio, 4' all around, as well as a french drain, which turned out to be a 13k project. That is a lot of money to us, although it is our understanding that it can be considered a "small project" among wealthier clientele, as was pointed out to us multiple times. Other than post some photos of the flagstone we had put down, I feel like pictures speak 1000 words, so I won't elaborate as much as I would like to on the disappointment over how much we put into this, and the results we got.
On the company website, it proclaims a "combined decades of experience" statement, which is an outright untruth, as the owners are young, and the company has been in existence since 2018 (in high school). We should have done our research much more deeply than we did.

Note: The main issue from the start was the amount of space between the stones, as it was supposed to be a firm surface, with the expectation of a full flagstone, which usually has minimal spacing between the stones. Prior to us saying something, they intended to leave it as sand, with huge 6-8" spaces between in some areas, which was NOT what we wanted nor were quoted. In addition, the project was started WEEKS after the promise date (this was not weather related, as many days of sunny days and good weather went by), which was scheduled at least a month prior, and all requests for repairs, etc. were the same. The rest is explained by photos, as to the durability of what we now have. While we were "discounted" $1k, we still paid a significant amount of money. In the end, we could have done a "do it yourself" project if we wanted less than professional results, and spent significantly less. The initial photo shows the significant space between the stones, and the original "fill" was just sand. The intial "fix" was spraying some epoxy, which temporarily hardened, but then started to erode, hollow spots, etc. within weeks. Trying to get resolution, places were "dug up", more sand put in, only to result in the same way, holes, chipping away, etc. as seen, and actually resulting in more damage than the initial damage. If you would be happy spending 12k for this result (will say, part of that was having a drain put in) then go for it, but this is a beware post. I have many photos, and video, and this is less than one year after we initially were supposed to start this project in May of 2023, for additional reference. Do your research, because anyone can put shiny lovely photos online, and have people write fake reviews. This is REAL.
chipping, hollow spots, edges washing away, major space in between what should have been more flagstone shown below.*last photo - EXAMPLE, not ours, of what the expected result was included for reference, and what was promised, as well as what a flagstone path/patio is supposed to look like.

I hired Fine Touch to install mulch, plant grass, and trim tree branches. Not only were their prices higher than other companies, but the quality of their work was poor. They had to redo the job, and even after that, it still wasn’t done properly.