TruGreen Lawn Care

This has to be the worst lawn service I have ever used! I mean, seriously! I was with Galbraith's for several years and thought I'd save some money. Horrible decision. My entire property is camera'd out. Every time they would come out to service my lawn I would watch them skip entire areas of my lawn. ENTIRE AREAS! I would then call them and they'd send someone out to re-do my lawn. The next time they came out the "technician" would skip areas again and they'd have to come out and do it again! I have had my absolute fill of this place. After numerous trips out to re-treat (do what I paid for) you'd think they would pass along that I watch everything live on my cameras. Clearly, they don't or the guy just doesn't care. Today was my last scheduled application of the year. I received notification the "technician" was at my property to perform the application. I watched. I watched him ONLY DO MY FRONT LAWN, run his hose in, and drive away. This place drives me crazy!! I called them again and got the "me so sorry" response and asked for the Fort Wayne office to call me personally. If they do this to me on a regular basis what are they doing to others? I know I have bad luck, but this is ridiculous! If you are a current customer I strongly encourage you to look at your cameras or install them. If you are looking to use TruGreen I would recommend getting cameras installed ahead of time. I have canceled my service with them and signed up with Galbraith's again for 2023. Definitely, a lesson learned. I'm sure I'll get the canned "we're very sorry" response or "email us with more details...we care" response. They should already have plenty of notes on file and recorded phone calls "for quality assurance" on file. No need for a canned response.

Today my husband and I are both home and witnessed our specialist Kyle Darrow not complete the services we are subscribed to. He was on-site for aeration and overseed. He only did the front yard, approx 2,000 sqft, and left. He never stepped foot in the backyard. He then invoiced us for the entire 7,400sqft. As you cannot contact the local branch on Transportation Drive here in Fort Wayne, we could only call a customer service 1.800 number. We were told he couldn't come back out because he had finished our work order out and had a schedule with other customers to keep. But, they would reschedule our service within the next week.

There is no accountability, no integrity, and no customer service. This service was $400 and they are robbing their customer base. The rest of our neighborhood uses Spring Green and clearly that is where we are going next. They refused to get anyone back out today, would only provide a partial credit, and said if we refused to pay they would send us to small claims court. There is no longer customer satisfaction or doing what's right. In this economy, these services are a luxury item and not an essential you would think companies would try to keep their base.

If we hadn't witnessed this we would have never known. Furthermore, how are we guaranteed that the additional service would come. Additionally, how can we now trust that services are being rendered as our service agreement states. We typically aren't home and have no idea if this has happened before. 100% would never recommend TruGreen.

I have also filed a complaint with the BBB. Our current invoice is $456.84.

Gab was professional and respectful to me as well as the property. He answered all my questions before and after treatment was finished. He was friendly and approachable in his demeanor. Nice to see that in a young person today. He seemed to enjoy his job and took pride that he had worked his way up from residential to commercial even though our place is residential.