Tish Flooring

Originally this would have been a 4 star review, but I feel that Tish did such a great job addressing concerns and issues we had that they earned all 5 stars.

We had the sales/measuring rep out to our house to discuss options as we are working to put it on the market. He had lots of samples and was not pushy at all. (Even afterwards he did not try to bug us while we made our decisions) He quickly took measurements, and was respectful of our home and our time.

Once we made a decision (we looked at two other companies, and Tish had the best price and the best timeline for installation) we reached back out to our sales rep, this is the only negative comment I have, he was very hard to get a hold of. After a couple tries I explained this to the girl I was speaking with and she directed me straight to Fred Tishler. Fred was apologetic about the communication issues and handled our order directly. From there it was smooth sailing!! He was even able to expedite our installation and get it in before the photographer came to take photos for the sale of our home.

The installation team was also great and right on time, they were careful with our furniture and I was not able to find any damage to walls or baseboards. They cleaned up very well after themselves, and overall did a great job.

I truly feel Tish deserves the 5 stars and your business. Our friends referred them to us, and we plan to do the same. Fred and Rennee, thank you for going above and beyond for us. You earned loyal customers who will be back again.

If you're looking for a quick turnaround, look elsewhere. While I was able to schedule the salesman's visit quickly, it took him over a week to email the quote and I had to reach out to him first. When I received the quote, it had the wrong address listed. Once I approved the quote and asked about next steps I was sent a contract with the incorrect address again. I paid the deposit that day but another week went by with no response. I emailed the salesman who responded that he was headed to the office and would get back to me that day. I never heard from him again. The next day, I called the office and was told that the installation had been scheduled without any consultation with me. Thankfully that day worked as we had been without carpet from a water loss for some time. On the Friday before installation was to occur, I received a voicemail just before five o'clock that installation could not occur and would have to be rescheduled. As it was so late in the day, I has to wait another three days to get a new date. The carpet was installed on Tuesday. Since Wednesday morning, I have received two phone calls, one text message, and an email requesting the balance due. It appears Tish is right on top of an open invoice but can't be bothered to invest in prompt customer service.

Kelly was super helpful with getting us some new flooring in our mudroom. He was super patient with us while we weighed the pros and cons of different flooring options and pricing. He was quick to respond to messages, came out quickly to do the measuring/pricing, and the project turned out great. He even helped us get set up with an installer for a carpet repair job in another part of the house. Highly recommend.