Indy Pro Construction Company

I had a great experience working with Indy Pro. Ed and his team did an outstanding job!

New home owner here. Was recommended to us by our realtor.

We needed a whole slew of work done in our crawlspace, and they were down there to take care of a sump pump problem, mainly, that it wasn't working. They go down, confirm that it is indeed the problem, and needs replacement. So they do. We asked them to confirm that it was running, and they confirmed that it was.

Flash forward several months, holiday season, a separate company needed to go down in the crawlspace to do unrelated work, and could not due to flooding.

"But!" says we, "we paid good money to replace the old box of rocks with a new one that functions!"

Separate company laughs and informs us we had been had.

Cue the run around trying to turn on the sump pump that lasts entirely too long, and a littany Of excuses.

The sins with the sump pump:

1. Indy Pro claimed it had power, when it did not.
2. It didn't have a float, so it could never switch off of its own accord, and would thus burn out.
3. We were informed by separate company, that the unit that was installed, was the cheapest box of rocks that was not intended for a home like ours.

Now. Before I get the recommendation to go through customer service, know that we did, and was reminded multiple times how you guys were not at fault for the things that you may or may not have failed to do.

Needless to say, we wont be back.

I hired IndyPro to complete some work to our house that we were preparing to sell. While waiting for the work to be completed, a water heater busted which resulted in part of his work already being completed. After receiving the bill for the work, I requested an itemized receipt. Ed from IndyPro told me none does these, it is impossible, and usually when he does this kind of work no one asks any questions. I told him I would still want him to complete one as I was unable to verify his work due to selling the house. He told my realtor they only do itemized receipts if requested prior to the job and they would look to pursue obtaining payment further. I went to the IndyPro office and asked to meet with Ed to resolve the issue and get them paid. I was told he could not meet with me but he would discuss it over the phone. He stated I was splitting hairs over a couple hundred dollars and I needed to just pay. I felt I had to just blindly pay to avoid being taken to court.