All reviews for Broad Ripple Tree Service, Inc

I had an estimate to have a smoke bush shaped and trimmed and they did more of a “tree topping” plus. It looks absolutely terrible and I’m disappointed in the work and would not recommend them. When I questioned it and sent before and after pictures they responded “it’ll grow back”.

I was very disappointed with this company. I asked them for a quote to prune some dead limbs and instead they gave me a quote for tree removal! I explained we were not interested in tree removal but the man insisted what we had were undesirable "stink trees" and could only be removed. This is ridiculous, I know for a fact we have walnut trees and a HUGE oak in our backyard. It's a if he wasn't even looking in the right yard! But they insisted that with all their "years of experience" they knew what they were talking about, no reasoning with them at all! I wonder how any other "stink trees" they have conned property owners in to removing???

I called for an estimate on 11/24/2020 and the very kind woman who answered stated she was not sure but believed she could get someone out the very next day. She stated whatever the case, I will call you one way or the other. She called me the next day (11/25/2020) and told me someone would be there in 30 minutes. In this day and age I am impressed when businesses do what they say they are going to do. I appreciate the quick response.When the gentleman came, he did not introduce himself. I asked was he from BRTS and he said yes, "What you got going on?" I showed him the work I needed done. He asked some clarifying question, wrote an estimate and said he could have it done today because he had some crew in the area. I told him I'm getting estimates. As he was leaving I said, "Thank you for coming out." He did not reply. Perhaps he didn't hear me, but nothing about his presentation was customer-friendly. I felt like I was a bother. They probably do great work but I won't find out. Courteousness goes a long way. I called back and spoke to the same woman and shared my experience. I learned that my interaction was with "Jerry." I wouldn't know because he did not introduce himself. She was very gracious and stated it was not like Jerry. I don't know but you only get once to make a first impression. The woman who answered the phone has a very pleasant and engaging demeanor. Jerry...... If he was having a bad day, I hope it gets better. I will not be using the service.

We had this company come to our house for an estimate to get a split tree removed. When the man arrived he did not even bother to knock on our front door to see if we were home. He walked straight into our fenced in back yard, which made me very uncomfortable. Luckily, and only by chance, our dogs were not outside at the time. We walked out to meet him and he did not tell us his name or what company he was with, we only knew from the hat he was wearing. He was inconsiderate and argumentative when speaking with us. I started to explain to him what help IPL was offering us and was interrupted. I presented a work order from IPL who agreed to remove part of the tree first for safety and he continued to offer negative comments and disbelief for what I was saying. He handed us an estimate at the end of the interaction with the only comment being the price with no eye contact and then just walked away. My overall impression was he was unhappy to be completing an estimate and did not care what came of our interaction. This company has decent reviews for the work, but I can’t consider hiring them as the lack of care in interaction seems like a huge red flag.

They don’t care about retaining long term customers. Learn from me.

I have used Broad Ripple Tree Service for at least the past six years to deliver and stack firewood for the winter. I always ordered it for delivery at the end of September. And their service and quality was always first rate.

This year, 2021, I called but was told they are not delivering firewood until sometime (unspecified date) in October. The person on the phone was unhelpful and utterly unconcerned that I was a long time customer. She told me I could/should go somewhere else. I was flabbergasted by her attitude. They are apparently no longer interested in my business.

I won’t be using them in the future. Learn from me.

Bad experience. Very rude employee. I called this company to get a quote for a large tree branch removal. They said they would show up that same day to provide the estimate. They showed up a day later than they said they would, and the employee who showed up at my door was very rude and rolled his eyes when we said we had hired somebody else. He gave us an attitude and then just walked away. This company quoted almost $200 more than we were quoted by someone else. Definitely will not be contacting this company again in the future.

We had a tree taken down after a thunderstorm and Broad Ripple Tree Service caused $2,500 in lawn damage to our property. We had numerous quotes to fix and provided them to Andrea (co-owner), and Stephanie (office manager). They were extremely unprofessional and refused to correctly repair the issues. We do not recommend this company as when they came to fix one issue (downed tree), they significantly created another (lawn damage)