Midwest Remediation

I do not recommend this company.

Please use caution even in the direst of situations before proceeding with them.
I used Midwest remediation at the recommendation of Mr. Plumber. We suffered a disastrous bathroom drain pipe failure which put us out of our home (for 3 weeks) due to sewage damage to dry wall and floor. We were at the mercy of needing help. I trusted the recommendation, which I now regret.

Midwest remediation came in and told us that they would put in fans and dry up the damage and put up drapes, and that their renovation team comes in after. We were quoted a number to get the job started. We were billed for a deposit. When things were dried, equipment was removed, no renovation team came. We were left with no plans for people to come fix the holes in the dry wall and bathroom. I thought it was strange that they would not consider mitigation and renovation at the same time.

In the end, they recommended a renovation contractor who ended up ripping up the floor they dried up because damage was so severe. And the whole exercise of mitigating damages that ended up getting completely replaced felt unnecessary. They had no foresight to what would ultimately be needed to mitigate our home. They also recommended a contractor that was not backed by the BBB. Also another heartache and disaster to write another review about another day.

Months later we get an email about our bill being sent to collections. Apparently our insurance didn’t pay a $500 balance because MWR sent us multiple invoices and now we are fighting getting this paid for by insurance because it is viewed as two separate projects .
I don’t feel they really care about people. I don’t like the way they do business—it not how I would want anyone to be treated.

Edit: we did not get any other call or way to sort this out. We paid the balance.

MWR did such a good job on remediating my home. James came in and did an estimate and explained how the job was going to be completed. He gave me information on how to file my first claim with homeowners insurance. The workers did an amazing job, they were speedy, thorough and most of all clean. They left no proof that there was drywall ever removed. The cuts were precise and neat. I highly recommend this company.

Work was good. My frustration was that Midwest's repair teams were booked solid so to solve the issue they referred me to a secondary repair company. That means I have to now deal with two companies instead of one. It would have been better for me as the customer if Midwest would have subcontracted the work out to the secondary vendor so that I would only work with one company. The added frustration of having to schedule appointments with new vendor was a minor hassle that I would rather have avoided. Otherwise, Midwest was very professional and did good work.