Plumbing reviews in Lawrenceburg, Indiana

I had a new fridge installed and was having pressure concerns with the water line which was connected to a pipe in our finished basement. We had access panels but not a whole load of space to work with. The technician Jonathan did an A++ job helping to reroute a new water line. His thinking outside the box and expertise were fantastic. He was very customer first and friendly in his demeanor. I would not hesitate to call the company again and specify ask for Jonathan’s name.

Called them late evening and they told me someone would be at my house 9-930 am the next morning. I received a text about 730am that a technician was available and would be here in half hour. They were very prompt, very professional and completed the job in a very timely manner. I would not hesitate to recommend them and would call them again if I needed them.

Our technician Nick was a lifesaver! He was kind, professional, knowledgeable on the matter, and had the issue fixed in no time! 10/10 would absolutely recommend!!

Came out on Labor Day and helped us out so much. Huge shout out to Jonathan for spending basically his entire labor day with us. I appreciate yall so much!

Tyler was very helpful and knowledgeable. Came on time and was very polite. Even gave some advice on future maintenance with our older pipes. We’ve used these guys twice now, once on the main line during Covid and now on an in home problem. Highly recommend!

Single woman here who has grown SO tired of attempts to take advantage of me by mechanics, carpenters, roofers, plumbers. Enter Brandon- the first in a very long time- he was honest & straight forward about my needs (and didn't try to sell me something I didn't need) then came along Doug who also stayed with me while I weighed my options. It was a large job, requiring numerous crews and multiple workers- each one courteous, sensitive to my home, and respectful of me. The finished job is clean, well crafted, and is exactly what I need. Trustworthy. Dependable. Excellent work.

Johnathon arrived on time and spent time assessing issues with my hot water tank and thoroughly explaining his findings and recommendations. He was very thorough and upon agreement replaced the tank in a timely manner. It was a pleasure working with Roto Rooter!

I hated to have to call for a guarantee two days later, but the two techs that came today did a wonderful job! They were prompt and fast on arrival, as i work 3rd shift it was necessary for a quick fix. My technicians came assessed and did a thorough job, 5&7 times flushed to make sure things worked in a fashion up to expectations. Birthday party Saturday should ensure a success to my guests flush count! Thank you again!

Tyler and Leroy did a great job on my plumbing work. Very thorough, very detailed oriented, made sure I understood everything they did. I’d recommend Tyler to anyone who needs plumbing done.
Thanks for a great job!!!

Hi
“ I had a great experience with Tyler NEU from Roto Rooter when he came to fix our water heater .He arrive on time. He was prompt, professional. He diagnosed the issue and explained it clearly. I would definitely recommend Tyler and would use Roto Rooter
again. Sofia

I called at about 9AM, to have someone come look at my water heater. I was fairly certain it needed replaced. By 2:30pm the new tank was installed. I work from home, with two small children, and was not inconvenienced at all while he was working. Brandon was who completed the replacement, he was very friendly and got the job done quick! Overall very happy with everything from the initial call to completion. Thank you!

Kane was so kind and determined to fix the clog. In spite of the horrible weather going on.

Train wreck of an experience with NOONE able to address our frustration. Our sump pump stopped and floor drain was clogged so ended up with up to 3"-6" of water in various places in basement. Called separate plumbing company on Friday 4/4. They sent guy next morning who did not have the correct size auger so he promptly left and rescheduled us for five days later which would have put us at a week with no water or sewer. With us unable to use showers, toilets, or sinks I called Roto Rooter knowing they were going to be an expensive choice. We were told a tech would be on site in the a.m. Sunday. At dinner time Saturday night, a Roto Rooter field supervisor showed up unannounced to "evaluate our situation and make sure the tech that was coming tomorrow morning had everything he needed to resolve the issue". I explained to him that previous plumber did not bring the correct size auger for what I was then told was the main line. He made a few notes and left. Sunday morning Roto Rooter tech arrives and proceeds to evaluate the situation. He works on the floor drain with no real success then tells me the main line needs to be augured but he does not have the proper size auger with him so we will need to schedule yet another visit from a tech. I immediately questioned about the field supervisor who interrupted our dinner last night taking notes for the tech so how is it possible that he does not have the right equipment? The response was he didn't know what I was talking about and was never told anything. So he now needs to leave and reschedule a THIRD tech telling me that we would be a priority. We get a notification that another tech would be out same day on Sunday evening. This tech had the right equipment but was unable to do much for me price wise considering the inconvenience that we have now been through. I begrudgingly agreed to the rate thinking I would reach out later or he would assist me with a number for a manager, etc. In short order he came to find me to tell me that he had snapped his auger in our main line. Part of the confusion was that he didn't know we were on septic, even though he was the third Roto Rooter tech at our house. He was unable to retrieve the 80' of line and left it hanging out of an open stack AND charged me for the uncompleted work! However....we would again be a priority and a fourth tech would be out tomorrow-Monday-a workday. Monday by 9:30AM as I'm sitting in my house missing work, we have received no information on a time window for our priority situation so we of course called. The representative indicated she did not see a note about us having an appointment that morning and was unaware of needing to send a tech out!!! If we had not called we would not have heard from Roto Rooter and I would've missed an entire day of work for nothing with no resolution to our problem. Tech arrives Monday as half my day is gone. He remedies the situation and is surprised the previous tech left us in this condition but he too is unable to address any of my concerns or frustrations. What a complete mess of a circus. Four Roto Rooter techs, Three days of not being able to use any water in my house and more than a half day of missed work for $400 and shoulder shrugs.

UPDATE
Owner got in touch with us shortly after and DID make it right. Thank you Roto Rooter for understanding and addressing our issues. I have updated my rating to reflect the prompt response and our satisfaction with the remedies.

The man who answered the phone was so friendly and helpful, and the technician Tyler arrived super quickly to work on our backed up sink. Not only did he do a great job, but he’s a really nice guy! Will definitely use Roto Rooter again!

Tyler was outstanding! Very knowledgeable & systematically pursued the problem until arriving at the cause. Confirmed proper functioning of my sump pump & demonstrated what to look for if a problem existed. Thank you for the quick response & excellent service!

Luke did a great job of installing my new garbage disposal. I would definitely recommend them!

I was able to get a same day appointment and Sean was our tech. He was amazing. Very nice and professional. Answered all questions. We are very satisfied with the work he provided. This was the third plumbing company we had come out, the first one too expensive, the second one actually said we had broken pipes which was not true, I even had the city come out and check, which is when we found the root blockage. Luckily Sean knew what he was doing and cleared the blockage!

Drain was plugged at 6am and they had it cleared by 830am same day. Knowledgeable techs explained issues and future possible repairs needed.

Tyler (6709) was super helpful and friendly this afternoon. He came and analyzed our plumbing issue while offering multiple solutions. We highly recommend working with Tyler and he’ll be the first group we call.

Great experience, Tyler was incredibly professional and super helpful. Answered all my questions during my water heater replacement and I couldn’t be happier with the end results. After 3-4 different companies came out to evaluate my leaking water heater and giving me a wide range of estimates I’m glad I went with Roto-Rooter.

Every person (4 different people) I dealt with was super professional, friendly, and treated my house as if it were their own. I was super impressed with how they all communicated and navigated my issue quickly and skillfully. I'd give 6 stars if I could.