Appliance Repair reviews in Plainfield, Indiana

très cool

Great experience!!

Great service and great value!

good job

Excellent service and great job

Pierre was fantastic. Worked so hard to repair my fridge! Works great now

They No call no showed 3 times.

The web site on Mr. Appliance allowed me to schedule an appointment on Sunday afternoon and see the service call amount. The technician was on time the following Tuesday. This company handled our problems with great professionalism!

Ryan and his team at Mr. Appliance did great work. They addressed all questions and doubts that came up and were extremely receptive and thorough. I highly recommend them.

The service was excellent. Appointments were exactly on time, repairs as promised and performed with care and respect for our home. Mr. Appliance is are "go to" appliance service from now on.

Mr. Appliance technician, Chris, was super helpful with the issue we had. He fixed the problem with ease and was able to find the issue in a timely manner. Very professional! Will definitely use them in the future.

The technician (Pierre) was very professional and good to work with. He was very thorough in his diagnosis and explained everything very well. Price also was very reasonable. I was extremely pleased. Big thumbs up!!!

Mr. Appliance of Avon and Plainfield were wonderful! Ryan the owner, is eager to engage with each customer to hear about their experience. The local office rep as well as the Tech in the field are professional and efficient. I look forward to working with them in the future!

I highly recommend Mr. Appliance of Avon and Plainfield. My 25 year old GE Profile Refrigerator was quickly and efficiently repaired by Chris, the service tech.

Chris was on-time and knew what he was doing. He listened carefully to my problems, diagnosed my issue(s) and repaired the fridge at a price that was a good value.

He was a clear communicator and the kind of person I welcome into my home.

I notice little things. The first thing that caught my attention when Chris came into my home was he placed his toolbag on the floor. I hate it whenever service techs put their tools, bags and/or other paraphernalia on any of my counters or table. My kitchen is not a barn. Chris clearly respected the cleanliness of my kitchen and kept it that way.

Mr Appliance was easy to schedule with. The technician arrived on time. Was pleasant and professional. The technician quickly diagnosed the problem and well articulated to me my options. I chose to have the appliance repaired. The part arrived in just a few days. Again the same technician arrived on time and quickly completed the repair. I will 100% call Mr Appliance should the need arise again.

If you're looking for a reliable and professional appliance repair service, look no further than Mr. Appliance. From start to finish, my experience with this company has been nothing short of outstanding.

The first thing I noticed about Mr. Appliance was their excellent customer service. When I called to schedule an appointment, the representative on the phone was friendly, knowledgeable, and eager to help. They were able to schedule me for a convenient time that worked with my busy schedule.

On the day of my appointment, the technician arrived on time and was courteous and professional. They quickly diagnosed the issue with my appliance and explained the problem and the repair process in detail. I appreciated their transparency and honesty, as well as their willingness to answer any questions I had.

The repair itself was completed quickly and efficiently, and the technician made sure to test the appliance thoroughly before leaving to ensure that it was working properly. They even cleaned up any mess they made during the repair, leaving my home looking just as clean as before they arrived.

Overall, I would highly recommend Mr. Appliance to anyone in need of appliance repair services. Their excellent customer service, professionalism, and attention to detail make them stand out from the competition. Thank you, Mr. Appliance, for a job well done!

I don't usually go out of my way to leave bad reviews, but this feels deserved. 5 year old fridge worked as expected until earlier this summer, and all of a sudden developed a 15 degree variance in temperature (26-42 degrees, I put in a Min/Max thermometer). We paid $260 to have two different technicians come out and be more interested in telling us that the biggest issue was how we had food organized, even though it had worked as expected up to a couple months ago. The second tech did order an evaporative thermistor and I put down 50% of the final fee, but that was 3 weeks ago and haven't heard since. At this point, we're just going to buy a new refrigerator because we can't deal with everything either freezing or spoiling (because, unsurprisingly, rearranging all of the items as instructed had no effect).

First I would like to say that the tech that came out to fix our dryer was very professional. But their scheduling department needs some work. When I called them out the first time, they cancelled my appointment and I didn’t even know it until I called them and asked when they were coming over. I had to push the appointment back one week and they showed up for that one. The repair they performed didn’t last one day. When I made an appointment for them to come back, they changed the arrival window without asking, then called on the day of the appointment to let me know that their tech had cancelled again, and moved my appointment back to the weekend. I’m sure they are nice people, but constant shifting of scheduled appointments makes it impossible to plan schedule. Once they fix my dryer, I don’t plan on using them again.

Great experience! Had an issue with our dryer and they came out the next day. They send a picture of the tech coming and let you know when they are heading your way. Our dryer did not have a part (unusual brand I think) so the tech advised on what to do, but they didn't even charge us for their time! Excellent service and a great pricing model- the fee charged for them to come to your home is actually applied towards the maintenance being done on the appliance. Very happy with our experience!

My dryer was not spinning when turned on it just hummed. The service tech, who was very professional and cordial, diagnosed and ordered a overhaul kit replacing worn internal parts. Was charged over $400 in parts and labor, ok , no problem. Less than a week later it was doing the same thing, just humming. Was told that I had to be charged another service fee if tech worked on it again. Seems to me if the same problem persists after I was charged $400 ,why should I be charged again?
It seems pretty shady and my dryer
Still has original issue.

I live in Westfield Indiana. A service man came out July 3, 2025 to fix my ice machine. He moved the refrigerator and the ice machine began working. He claimed that the line was pinched even though I never had any problems with the water dispenser. Instead of charging me $129 for a service call he charged me $261 because he said he fixed it. When I set up the appointment, they said that the $129 fee would go towards any parts and labor that were needed to fix it. So I actually paid $390 to have somebody move my refrigerator. He then said that I had a one year warranty to come out and fix it if something happened again. Today is November 17, 2025 and my ice machine stopped working. I called and they said that because the service man did not replace any parts, there is no one year warranty. They said they would come back and look at it for $129 like they said the first time when they charged me $261.

Today is November 19, 2025 and a very professional, knowledgeable, friendly technician came out to look at my icemaker for free. He determined that the icemaker did need to be replaced and is coming back on November 24th to replace it. I will only be charged the cost of the icemaker. And it will have a one year warranty. I’m so glad that we got this miscommunication worked out. I am changing my star rating to a four and if everything goes well for the next year, I may even change it to a five!