HVAC reviews in Chariton, Iowa

The work was fine & customer service was polite but never received a billing break down . The top tal was conducted in a cell type phone & have no idea of the cost of each part of the work. Will not use them again except in emergencies

Nice guy, he knows his stuff does great quality work and is quick and efficient. If u want it to be done the right way he's the man. In my experience the company is a 5 star!

Great service, I will recommend Primo to everybody I know

Always pleasant, helpful, informative and honest about policies/warranties!

Alex came and did repair same day and worked till 9:30 pm to get it done. Was professional and went above and beyond to get job completed. Highly recommend.

I had another heating and cooling company come out 3 different times and could not fix or find the problem. Called primo heating and cooling they came out the same day in less then 10min found the problem and got my furnace running.

Alex was awesome to work with. Got the ventilation we needed done at the exact cost he quoted me. Would for sure recommend Primo to anyone who needs hvac work don .

Central air stopped working tonight called them and they arrived in less than an hour, very friendly, professional, and all round great service at reasonable price for 11:40p on a Friday night. Thank you Alex from saving me from melting.

Primo Heating and Cooling did an exceptional job of installing our new HVAC system and thermostat. Primo's quote was the best of all we received and customer service was above and beyond what we expected. All of the services were wrapped up within a week of signing the proposal. We will definitely be using Primo in the future for our HVAC service needs and will continue to refer our family and friends to their business. Thanks again to Alex and team for prompt service, competitive prices and going above and beyond for customers!

So the project that was supposed to last a few weeks was prolonged for months now and still not finished. I'm a business owner and I know that bad review could damage your business, but this guy should never be in customer service business. He will deal with you on his own terms and finish the job when he feels like it. It is a bummer, guy works really hard and appears to be a nice person, he just hove no concept of what it takes to be in customer service business.

Thank You for installing our American Standard Heat Pump and Air Handler. We Called Alex to look at our old heat pump as it wasnt working correctly. Being new to this area we was unsure who to call. We decided that Alex would be the one to install our new unit. We trusted him from the moment he arrived to take care of our needs. He has a excellent crew that works with him and everyone could answer our questions to help build our confidence. My husband and I will recommed Primo Heating and Cooling to anyone and everyone. Thanks Primo Heating and Cooling.

We called and they came out same day. They had to hunt down a part from out of state for us. Wonderful group to work with.

At first they did a wonderful job. We had to replace our hot water heater and they brought in one for temporary use while they got one for us. A month or so later our brand new water heater broke on a Thursday night. Friday they came to diagnose it and said it would be back on Monday if the part was instock, no temporary hot water heater this time. Called them Monday and are getting the round about on whether they got the part or not. I thought the first time around we had excellent service, but now I'm afraid that's not the case.

We had a aircon unit moved and reset during foundation work. The crew came out 1st thing the morning work was to begin and had it reset with a days notice on the other end. Great service. Thanks!

I just deleted my original review. I called Primo 5 minutes before closing to ask for help. Shop furnace went out. We have to much $$$ in supplies and machinery to let it freeze. He was here within the hour. Saved us again... Thank you so much..

Tim is a great young man with a bright future. He is very good at what he does. Very kind and skilled. Thank you Tim and Alex for the great work you do and God bless.

Alex came out because I was having trouble with the gas fireplace and in talking I mentioned how high my bills had been and I saw the look on his face when I told him my highest bill so I knew I needed to replace it! Alex gave me my options and I went with the Bryant Evolution!!! Alex got me a very low interest loan and made it so easy!!! I'm very happy with it and was pleased with the whole process!!! I can see how much it's costing me on a daily basis and it's incredible how efficient it is!!! Told Alex that he's my guy until I die or he retires!!!

Alex and his team were very professional. Took on a big project of installing all new hvac and ducts throughout my home. (old House Challenge and they exceeded my expectations) I could barely tell someone was here. Quiet, clean, polite and very professional. Alex was very easy to work with and I would choose them again for any of my Hvac needs. Highly recommend!

They did great. I called them last minute and they fit me into their schedule. Luckily, I was local too. They were quick as well.

Eric was on time, very professional, and found the problem with our dryer right away. He was able to replace the faulty part, and also cleaned and oiled the pieces within our dryer. It is now working perfectly and no longer squeaking loudly. Highly recommend!

Alex was Very professional, friendly and respectful! Making the appointment was easy. We had to reschedule, that was also super easy. Very family friendly people!