Appliance Repair reviews in Council Bluffs, Iowa

Timely, knowledgeable and efficient!
Thanks!

Repairman did an excellent job.

Arrived and took care of problem quickly.

He was polite did job and left

Kevin did a great job with my washer, performed in a very professional manner, provided fast and sufficient service. Will definitely recommend him

$119.00 is too much for service call. 59.00 per month for one year warranty is $708.00 for one year so warranty is not the answer. Can buy new Maytag for that price. Need to lower prices for warranty

Kevin arrived and diagnosed our problem after only a few minutes. He sent the diagnosis to our insurance and we had the problem taken care of quickly.

Service technician, Kevin was very professional, knowledgeable, and courteous. He called ahead and was on time. I would recommend this company. Thank you Kevin!

The service provided by technician Kossivi was completely unacceptable. He will not be allowed in our home again, nor will he service any of our appliances. I expect a call from his manager regarding this matter.

During the second visit for a Sears Home Warranty service call, the warranty department confirmed there were no pre-existing issues, which was noted on the work order. Kossivi arrived, briefly looked at the refrigerator, and then left to make a phone call. When he returned, he dismissed my wife and claimed there was a pre-existing issue, contrary to what the warranty department stated. It seems he did not read the work order properly. Extremely poor service during our warranty service call in November 2024, 12/31/24, no show appt on 1/10/2025 and again on 1/24/25. For the two no shows there are no notes and he marks the appt as completed! 😡

The service work itself, was excellent and professional. Technician arrived early and quickly completed the repairs. Regarding the scheduling service, while online service was convenient, there were some issues confirming schedules with the automated service.

Great customer service as well as a qualified technician.

Got the problem fixed quick. Was polite and courteous.

The tech and Jeff were great to work with. I would recommend Sears Home Service to anyone.

Great service. Technician was very knowledgeable and courteous.

He was on time, very pleasant, quick and efficient doing his work, communicated the problem he found, and told us what the price to correct it. He had a detailed breakdown of the items to be done, and parts list. He told us about Sears Protect Home Warranty and the benefits we would get from joining. We appreciated learning about it, and signed up for a year! All in all, a very satisfying day! Thank you!

Excellent service and fair price.

What a nice pair of guys! Father and son. Very knowledgeable and helpful. I just went to get a part to save money and Geoff was super open to giving out knowledge to make sure I fixed it right. Very honest and stand up operation.

Geoff is awesome! He came out and serviced our Speed Queen. While he was here, we asked him some questions relating to other appliances within the household. By his responses, my husband and I could tell he was knowledgeable, personable, amd shot from the belt. We highly recommend CB Convenient Appliance Services for any appliance needs and will be using them for future needs.

Sunday morning I found I needed a door switch for our dryer, and CB was the only one I found that had one, he also was open on a sunday afternoon. Really nice guy for me bugging him on a Sunday. Over the phone he told me a good work around for the part I was missing. I'd recommend checking with him for any appliance parts or service you might need.

Our refrigerator stopped cooling. Needed a new fan. Late Saturday afternoon I called CB Conenient Appliance Service for the part. I was going to install the part. The gentleman answered, was super nice as I explained my delema to him. He stated he would help out but it would be at least an hour. That was fine with me. I sent him the photo of the model and serial number. Well, a hour went by, then another hour, then another hour. I texted the number aksing if he had time to look for the part. Well he never called back like he said so I could get a part. Moral of the story: Call back and at least tell me you were not able to get to it. Do not just ditch ditch me. Not cool at all.

Professional and fast. I highly recommend.