R.J. Nelson Co

The service rep, Colton, was very professional, thorough, knowledgable, and courteous. Couldn’t have asked for a better rep, he’s a keeper RJ Nelson! He even set our a/c back to the temp it was at when he got here.

Updated/Warning for others. RJ Nelson did a great job on the install, aside from some untreated wood being glued down outside. However we are confident one of their employees stole cash from our home. We have no proof, as nothing was on video. Where the install took place is in our basement, which is also a master bedroom. They installed a new furnace and air conditioner on September 5th and September 6th. September 5th they were mostly unsupervised in the basement. September 5th they were in the basement unsupervised but on September 6th we were present. I keep cash in a leather pouch and I don’t look at it very often and it sits on my nightstand. Our son pays for his cell phone so when he gives me cash, I put it in. The last time I put cash in was at the end of August of this year 2024, there was over $1200 in cash in that pouch. I don’t know how much over so I’m keeping the total loss at $1200. I’ve been putting cash in that pouch for the last couple of years and there’s never been an issue furthermore because this is our master bedroom no one comes down here outside of the family. On October 20th when I went to place some cash in the pouch again I noticed that there was no cash in the pouch at all. It was about an hour later we realized that the only people that were down here were from RJ Nelson and I am confident one of their employees stole it. Unfortunately, I don’t have a video recording and it’s cash so I’m not sure there’s much that can be done. I will note that I am more than willing to take a lie detector/polygraph test to show that I’m not making this up second my wife and I are in no type of financial distress at all leaving no reason why we would make up a claim. Lastly, I have asked that the owner of RJ Nelson ask their employees to voluntarily take a polygraph, but I’m not sure that will happen as there were three employees here and a polygraph test is approximately $450 each. If the employees voluntarily agree to take the test I agreed to pay this cost up front… but I’ve been told by RJ Nelson that they do not agree to pay me back for the costs if the polygraph shows that one of their employees did take the money… so unless the company is willing to pay for the tests if their associate(s) did take the money, and the employees agree to to take the test we are completely out of luck. Leaving this review as a warning. Overall I think the company did a good job for a fair price, but I am upset knowing theft happened. This also put us in an extremely awkward position when it comes to the warranty, and if something were to happen. We are frustrated. A police report has been filed, but there probably isn’t much they can do without proof.

Colton was pleasant and very professional. We will do business with RJ for any of our future needs.