Plumbing reviews in Grimes, Iowa

Fast Unload Took Me 2 Days Early👍🏽
Space for Overnight parking

Stopped into the showroom and it was amazing! We dropped by randomly and had an amazing experience. Staff was super helpful sorting out options and prices while not being pushy. They were very easy to talk with and earned a customer out of me.

I've been with Roto Rooter Plumbing for over 7yrs now, Ferguson was always there for me for parts and information. The folk there are pleasant to work with always. Shout out to Jason and the staff members in the back, you guys are amazing 👏. Thank you for all of your help.
-Rom

As a driver its always nice to be able to unload a day early letting you get home earlier than expected, got there last minute and they still unloaded me a day early not many places like this! Will definitely look to take this load when i can now!

We had a clog in our main drain. We called Clog Busters - someone came out, didn't look at the project and gave us the pricing that they refused to give over the phone. They quoted 1k to 3,500 without even diagnosing the issue. Called Roto Rooter, on a Sunday...on Thanksgiving weekend because our drain was backing up. The young man who came out was so respectful, worked quickly and was able to clear our drain within 30 minutes. Simple clog but 77 ft out. Our bill didn't break the bank and he recommended a maintenance drain cleaner he had on hand to help prevent future concerns. I wish I could remember his name because he made our day. Please tell him how much he is appreciated.Thank you so much!!!!

These guys are the real deal! Rome has serviced my residence a couple of times. He's always right on time, very frendly, professional, knowledgeable, and cleanliness. He's in and out getting the job. What a blessing these guys are! I highly recommend them.

Rome is very knowledgeable in everything. Will go above and beyond.

We had a line back up in the basement. Called and had a tech scheduled within a minute. The tech was able to make it out in about an hour the same day! Friendly and nice and was quick to give us advice to help us in the future. Very responsive. Would recommend!

Rome is a great guy and knows what he’s doing

DO NOT USE ROTO ROOTER!!! Made an appointment for the following day, had a technician call me saying they were on their way. A hour past and no one showed up. Texted the technician to make sure everything was okay and they advised someone else was coming out….. I let him know no one was out here and never heard back from him. No one came that day, I sat for 3 hours with no response. I called the next day and the lady on the phone was RUDE. She did not want to hear what I had to say, cut me off constantly, couldn’t tell me when the next technician would come out and ended up just ending the call as I was trying to speak to her. The se one technician came out and instead of running a line in my drain he just took the cap off my sewer line and said that would fix my problem. He was there for maybe 10 minutes and wanted to charge me $134. Once I released the cap was to my sewer line and that all the methane gas would eventually fill my basement I called back. He came out the following day and FINALLY ran the line. This was over all a bad experience and would rate 0 stars if I could. I don’t know how this company is still functioning, they have terrible customer service and the work blows. Took me 3 days to go my problem solved. It was a waste of time and money. Please go somewhere else and save yourself the headache.

So far, have had a fantastic experience. Called Saturday morning as we had an issue with our main line. Joe promptly called back, and couldn't have been more helpful. Super informative, transparent, and communicative. He encouraged us to wait until Monday if we could so that we wouldn't have to pay time and a half to get the work done, which we did.

This morning, Shane came out. I shared with Shane what we had experienced, and he immediately did his best to educate me and diagnose the problem. He was an awesome guy - hard worker, easy to chat with, and effective. As he sent his line down the main line, he talked me through everything he was doing, and what he thought may be the cause of our issue. He then recommended additional "peace of mind" services that could help us further - we have those scheduled for later this week.

Unfortunately, we've had a terrible experience with another company, so we were very concerned about going through this experience again. Joe, Shane and Team provided us with great customer experience and effective solutions, all in a cost-effective way. Very reasonable for the work they did.

We will be using Roto-Rooter going forward with all plumbing/drain needs!

We had issues with our toilet that would not flush. Stuart was the tech who came out, and he was amazing. He was professional, and did an great job walking me through what he was doing and why. He also answered my questions regarding future steps we would need to take with our plumbing. We will definitely be using roto router in the future.

Josh came through and fixed the problem fast, and job well done!

I have worked with four staff at Roto-Rooter in the past 2 months to solve my sewer problems. The first crew made a mistake on my problem, which prompted me to bring out a second crew. When a member of the second crew noted the mistake, he was promptly fired. I suppose he was a bit to honest to work at the company. A third staff member called me, committed to offering solutions, and then never followed up. I spoke to the manager at one point, and he was aggressive and refused to take responsibility. Dishonesty, lack of professionalism. Several staff members have now confided in me that they think the management is "very difficult to work under." Generally a horrible experience.

Rome is the bomb. Every time when need a plumbing issue resolved he is prompt and gets the issue resolved. I couldn’t ask for better service

We had a clogged toilet and sewage backing up into a bathtub at our rental property. I called Roto-Rooter this morning (Sunday) and within 10 minutes the service tech called back. I can’t remember his name but he was phenomenal! He was out at the property within an hour of the phone call and had the problem fixed within 20 minutes. He was a true professional as well as patient and kind. He explained what he thought the problem was on the phone and the process they use to fix it. He was transparent about pricing as well so there were no surprises - the pricing was very reasonable by the way even for a weekend. He made the whole experience pleasant and stress-free. I am really pleased with the experience and I highly recommend these guys. I will definitely be using them again if we ever have issues in the future!

Josh was a lifesaver!! Very nice and professional, was able to fix it efficiently and give us helpful information! Very pleased with service and price! This was cheaper than the first company I called that didn’t even fix it! Will definitely call Roto Rooter first next time and tell everyone! Thank you!!!

Dakota was super efficient and easy to work with. Kept me updated the whole time and was really friendly too. Would definitely call Roto Rooter again!

Where do I start this company is a joke the lady that answers the phone has attitude and obviously doesn’t want to be there!! Second they gave a me a time slot before noon didn’t show up until 3pm!! The technician JOE was very unprofessional and didn’t want to do anything lifted my toilet up ran the snake down the drain and left said it was clear didn’t check any faucets throughout the house and was on the phone the entire time he was here, coaching another technician through a job.. two days later there is flooding in the basement I call them back and let them know the issue spoke with one one guy he was understanding and said they come back out and fix it then spoke with the technician joe and he said he is not coming back to fix something he already fixed… we’ve since then left several voicemails for a “manager” but no one has responded this place is a joke wouldn’t recommend at all!!!! Run away

Roto Rooter installed a $160 Badger Garbage Disposal in Dec at my mom's house. They charged another $250 just for the install. My mom is going through chemo. Can't bend to look under her sink/cabinet. Last night, I got under her cabinet. Noticed the entire garbage disposal was hanging down, an excess of plumbers putty rotted out dripping everywhere and frame is bent. Standing water everywhere. Subfloor and cabinet probably ruined-rotted.

The disposal is under warranty for six years. Badger will come to your house and fix it for the first year if it is a manufacturer defect. We have in WRITING from the manufacturer now after seeing the damage that this was negligent install work, and Roto Rooter should cover it. In writing. Please look at photos. A layman can tell this thing was put in wrong. It has barely been used as my mom has been too ill to cook. When it was used my mom thought the vibrating/shaking was normal. Why? She trusted the Roto Rooter name. Her last garbage disposal that my dad installed lasted 40+ years vs a few months due to Roto-Rooter’s incompetence.

Mike, the installer, was missing a part during installation. My mom is older, and has had to travel four hours, once a week for chemotherapy during COVID. Yet, she offered to run to Home Depot for him to get the $15 part during COVID. Mike (the plumber) said no, he could use the old part-from the old 1970's Montgomery Ward disposal.

I called Roto-Rooter today to see what they could do. Stevie, the receptionist, told me too bad, the 30-day warranty is up. Wouldn't even hear me out. Nowhere on the receipt (which I have) does it say there's only a 30-day warranty. A one-year warranty is industry standard w/garbage disposal installs. Roto Rooter charges more than industry standard. Still thinking of hiring them? Stevie essentially said, I'm out of luck unless I want to pay to have it installed again. I'd have to pay to have someone come out and even look at the damage. She said I couldn't even talk to anyone else, but her without being charged. I asked for a manager. Stevie smartly replied, "I'm the manager". There was no reasoning with her. I strongly advise to NEVER hire Roto-Rooter. They likely did thousands of dollars worth of damage if the water got to the subflooring. Yet, I only asked they come and fix the disposal itself. Stevie shouldn't answer phones. It is blatantly obvious they were negligent, plus we professionals stating in writing they're negligent and are responsible for the repairs.

I offered Stevie to get the aforementioned in writing from another three licensed plumbers. Stevie said it wouldn't matter, Asked condescendingly why my mom didn't call within 30 days (even after I explained cancer limiting mobility). But more importantly, nowhere on the receipt does it state 30-day warranty. I don’t say things I can’t prove. She paid $250 for a garbage disposal INSTALL (another $160 for the disposal) that has a six-year warranty and industry standard is one-year install guarantee. Second, Mike slapped so much plumber's putty on that the leak was not apparent immediately. Nonetheless, it's apparent this guy shouldn't be sent out on service calls. If we want anything done guess we'll be seeing Larry Hunt (the owner-whom Stevie sneered I'd never get to talk to) in court. This company is not only incompetent but the customer service is the worst I’ve encountered-ever. I’ve been in customer service and owned a small business.

Dakota did an excellent job. Looked over the sight and went to work. It was more challenging to get to the drain cover off through a small opening. He managed to remove the cover, clear the drain and complete the work. He kept me informed as he completed the work. Dakota was friendly and efficient during the entire process.