Reviews of local pros in Grimes, Iowa

Very poor customer service. I gave them a substantial down payment. Apparently the salesman carried it around for more than a week, maybe still carrying it. The crew did not show on install day. I called the customer service number and was told the install manager would call me right back. Two hours later the salesman called with a rambling load of excuses about he had called, he had left messages, he had been gone on vacation moving a child. I just eanted to know if they intended to install, ever! I didn't get an answer. I advised I would be calling eith ALL my attitude if I didn't hear by next day. No call. I called and salesman didn't answer so I left message that I would be canceling if he didn't call me back soon. Called customer service and no answer (on a Thursday) so I left message there that I eas going with a different company and would be putting a stop pay on my down payment. Thursday evening I found a message from the salesman, "call me". I did not. It all seems very shiesty. I just can't fathom why the guy is carrying around my down payment check. And, like the comments before me that are negative, very expensive! Bizzare discounting routine with the sales pitch. Do not recommend.

The product is excellent. And they were helpful in holding off with the installation until we had our home painted. We have a huge home - install was done in one day...by one person.

This is what leaf guard looks like 3 years later when it was installed wrong. They don’t guarantee their work and would not reinstall this for my parents. Poor service and they don’t back up their guarantee!

Don't fall for their sales pitch!!
When we had leaf filter installed, we where told we would have a life time warrantee for if the screens clog they would clean them out with no extra fee.
Today I called to have them come out a clear my clogged screens. I was told we were out of warrantee and would need to pay $95 to have someone come out and clean them.
I don't appreciate being lied to and taken advantage of.
I've called to have leaf guard installed.
Again, DON'T FALL FOR THEIR SALES PITCH!!

I had a completely unacceptable interaction with their sales person who came to quote my house. Their pricing is far too high which they claim is due to quality, though that's not true, and the sales model threatens the most vulnerable people who are least likely to conflict - ie; the elderly population.

They went from a $10k quote down to a $6k quote in less than 10min, and if they didn't push for same-day purchase to "lock in the discount" (sales model I was referring to which feeds off people's FOMO), I likely could have cut the quote down to $3k. That just shows how much they hike up the profit margins in hopes folks won't ask questions.

Save your money. Shop around. Please don't feel pressured into making a multi-thousand dollar decision within the span of the 30min they spend talking to you.

From the call to set up an appointment for an estimate, to the estimate process, to installation, the entire process and interactions were top notch!

On Saturday July 11, my wife responded to an email add to ask for a quote. She received a call within an hour. The salesman came to our house on Sunday, July 12. We succumbed to the high pressure presentation including a lot of fast talk and dropping prices until we bit. The gutters were installed Monday morning. After a gentle rain, contrary to the sales pitch, debris began to accumulate on the gutter surface. From other reviews, I'm concerned about the results during a real thunderstorm. We've made repeated attempts to reach the salesman by email and telephone with no response. A COMPANY TO AVOID.

The salesperson was friendly and helpful, the installer team was curious and cleaned up when done I could not be happier

With 12” of snow on the ground and 1/2” of ice on my driveway, these guys worked all day chipping ice dams out of the rain gutters, repairing and realigning gutters all around in single digit temps, no sun, light mist! Not exactly ideal working conditions, but they stayed with it, even returning the next day to install on the detached garage. What troopers!
From sales rep to installers, all showed courtesy, friendliness, professionalism, and concern for my satisfaction. I’m sure that once spring rains come, then autumn leaves fall, I will be more than pleased that we have LeafFilter installed!

The salesman came out to my parents home and gave them an estimate of $3400. My parents purchased the gutter guards and the sales rep wrote up their estimate for $4100 saying that included the interest they would pay if they paid it off over time. My father told him they would pay it off when they got the bill....but he still included the interest on the invoice....told them they wouldn't owe that if they paid it off when they got the bill. My parents ended up having to pay the extra $700 because of how this guy wrote up their invoice. All attempts to contact company with messages left have been ignored. Shady people....definitely would NOT recommend!!

I did not like his high pressure. He would not accept no for an answer. He kept dropping price in order to get me to sign. I did not sign because I do not buy the first time. I ask for an estimate so I can compare. But they dont want you to think about anything. The demonstration was a joke, if a hose is held 3 inches above the screen of course the water is going through it. I got very tired of hearing him repeat everything and saying we want our customers to be safe. Also if he needs to check the roof, then he needs his own step ladder. He ask to use mine I refused. Overall dont buy from them, I can pay for someone to clean them for a very long time. $15,400 is too much for anyone.

I had a sales person over to get info and a quote. I felt it was a high pressure presentation. It was my first of 5 scheduled presentation by local companies and had no plan of making any decisions that day. I was given a very high bid, over my predicted cost, then offered $1200 of discounts to $2400 that I would have to sign a contract before he left today or the bid of $3600 would be the offer good for 1 year. I passed on it, told him I did not like his high pressure sell, he denied it and said it is like a black friday offer. Take the deal right now or it's gone when he walked out the door, which happened and in about 3 minutes as I was not interested if I don't see other offers first.

As other people have mentioned, my experience with an extremely aggressive sales tactic was frustrating. After pressuring me for about 15 minutes with various psychological techniques, the salesman realized I wasn’t going to purchase on the spot. After he realized I wasn’t going to budge, he angrily said I was wasting his time and left. This aggressive sales tactic probably works with some people, but not in my house. I can’t more strongly encourage people to avoid this unethical company!

Like some other reviews mentioned my sales person was too pushy and came down from an estimate of about 3k to 1200 in a few minutes but only if I signed their contract today. He even did the whole "well let me call my manager and save you money" cliche sales tactic. The money wasn't the problem for me it was the lack of respect for my time and wishes. When I say "let me think about it" and "not today" that's what I mean. if you can't respect me before I even sign how can I expect respect after? Coach your salesmen to be less pushy and you'd do a lot better.

I purchased new gutters, downspouts, and filters from Leaf Filter in July 2020. Randy Szymanski was my sales representative and he was knowledgeable, detailed, and patient in answering all my questions. What made the difference in choosing LeafFilter Gutter Protection was seeing the product samples of their competitors. Randy brought 4 or more samples of what other stores and companies sell, and they looked ineffective and unaesthetic. By comparison, the Leaf Filter gutter and filter cover are elegant! The lifetime transferable warranty also was very important to me. The two installers, Tonch and Willis, arrived on time, worked for 8 hours with barely a break, consulted with me on a couple issues, and left my yard looking much better than it did beforehand! Randy followed up with me afterwards. I had to wait several weeks before it rained to test out my gutters, and they work beautifully. No rain spilling over the gutters as before! Thank you very much!Rosemary Peacher

There was a lot of ice to dig out of the gutters and it looks like parts of shingles came with it.

Had Leaf Filter gutter n screens installed 2 yrs ago. Noticed water was cascading over the gutter for the top roof. Nico came a day earlier then scheduled and had it fixed in under 10 minutes. The installer had not done the cutout for the connecting small downspout to the second roof gutter n spout. Was very courteous n helpful and did not charge me since it was an installation problem. Very satisfied and pleased with the service.
For those of you who think these are expensive, they are not cheap but I think worth it and I was given low payment, NO interest financing for 6 yrs thru Wells Fargo. So 😊

We had a little service work/check-up done to our existing Leaf Filter. The service tech spent a substantial amount of time checking our entire Leaf Filter System & patched a small hole which was caused by the 2020 derecho. Our tech was very thorough, knowledgeable & pleasant to work with. Highly recommend!!

Do not get the free quote. The guy stayed for 1.5 hours and refused to take no for answer. Extremely aggressive sales tactic.

Gave the quote & then kept bringing the price down each time we said no. After saying we would need time to make a decision, he continued to push and made us feel stupid for not taking the deal.

Prices also seemed a little outrageous - basically the same as my car payment for 100 feet of gutters

In addition to all of the above, he proceeded to make a misogynistic comment in hopes to persuade us even further

Gave an estimate for over $10,000 for 183 linear sq. ft. of gutter guard. Hugely overpriced. They then tried to lower down to 3k after saying no. Why would you consider doing business with someone when they try to gauge you like that? Installation and cost of materials for gutter guards is $7-$12 on average per linear ft. Do your research!

They explained the whole process and showed the product in person comparing it to other products on the market.Very knowledgeable and professional.I would definitely recommend them to anyone looking for a new gutter system.