HVAC reviews in Windsor Heights, Iowa

Had your tech come out and diagnose that my blower motor on my furnace was bad, then he told me that a new motor was 582.24 so I declined the repair. Then i looked on the internet and found the motor for 140.00 so i guess all i am saying is that is one heck of a mark up on the parts and i would not use your company again for this reason

Alan was very helpful and professional. He explained me the problem with my air conditioner, showed me the issue and fixed it promptly. I highly recommend him and his company!

Paid approx $900 to have gas lines replaced. At the time was overcharged on invoice and had to call in to have invoice reduced. Developed gas leak after 2 years. Company won't fix for free.

Called regarding emergency at a home where multiple elderly residents reside and AC not working. Home was over 85 degrees. Not even professional on the call back. Simply stated “I’m not working on AC equipment in the dark” and said we “may be able to get out there tomorrow.”

I just HAVE to share how ecstatic I am right now with City Wide. After being taken advantage of by more than one local HVAC company over the past several years, I called City Wide just after 8:00 this morning when waking up to a COLD house. My furnace and AC units aren't more than 4 years old, yet the furnace would not stay running for any length of time and the house was down under 60 degrees. The technician sent, John, was at my door by 9:00 and had the necessary work done by 10:15. To top it off, MY BILL WAS UNDER $100! I will NEVER call another company other than City Wide. While this may be an everyday sort of call for an HVAC service company, it was the world to me and my family. Thank you for showing me that there are still fair and professional HVAC companies in Des Moines.

Furnace went out in -15F weather. Called 2 other places. They said they would get to me when they could. Citywide said they would be at my house in 2 hours. Came in 1 hour. Fixed the furnace and out the door in 30 mins. Would call again.

I have a problem with City Wide. In 2010 I hired them to install a more efficient heating & air conditioning system in my new home. I have a small house that they visited when doing the initial bid. I didn't know anything about this stuff then so I trusted their professional judgement. I regret that now. They put in a 2 ton ac unit with 3 ton evaporator coils in a house that's less than 800 square feet. The house also has newer windows, was recently remodeled and has generous insulation in the attic and in the walls. The hvac system was oversized and has caused many comfort issues. The ac doesn't run long enough to remove the humidity because it is too big for the well shaded, well insulated small house (which they saw when they came out to do the bid). I called them back to express how uncomfortable we are and I asked them what can be done. The same guy who drew up the initial bid came out and recommended a stand alone dehumidifier hooked up to the return plenum for another $2,000. I went ahead and had 2 other hvac contractors out to evaluate the situation and I even paid one of them to do a manual j load calculation (which is how hvac contractors size equipment for buildings). They both said the same thing - it's stupid to install a 2 ton unit on this house, and it's INSANE to mismatch 3 ton evaporator coils with a 2 ton condensing unit. Both hvac contractors said an efficient window ac unit would have been the best way to go or a 1.5 ton ac with matched evaporator coils. Moral of the story? Their "estimator" who is likely a commissioned salesman sold me a much bigger system than was needed. They made more money off it. I got a system that runs for 5 min and removes no humidity from the air. It also doesn't achieve any kind of high efficiency because it short cycles. I called them again and the same jerk who I dealt with before told me that my infiltration rate (air leakage) is just so low that any system would be oversized. Okay, but wouldn't you still want to put the smallest size possible? Why the 2 ton with 3 ton evaporator coils? The manual j I paid for indicates that there's no problem except for City Wide's mistake of oversizing the system. And when I expressed dissatisfaction with the performance (short cycling, inability to remove humidity) they blame the house. They screwed me. I had them out to tune up my system 2 more times since this all began and they lowered the fan speed but it did absolutely nothing. So that's an extra 200 bucks they got from me. I'm done with them. They're dishonest and unprofessional. I would highly recommend another hvac company.

The service my friend got was rediculous.They talked her into a very expensive heating and air conditioning system. It hasn't worked correctly since she bought it. She has gotten in touch with them many times, and nothing happened. They got their money and she got junk that they won't fix. I wouldn't recommend them to an enemy! They should be ashamed of taking advantage of a hard working single woman. They don't care they will do the same to you!

Was suppose to be at my residence between 12-5 for air conditioner check. No show. Called and said they got held up on other job. Short staffed, means poor business and poor service. Will not call again. They called the day before and said they were short staffed, but I told them I took the day off and I had to schedule weeks in advance, they said they would make it work. That was a lie, as it was obvious they had not intention of actually showing up that day. Never received a call when they would be there. When it got close to 5, I called them, and they said they would still be there by 5. Never did, and never heard anything more from them. Stay away from this heating and air conditioning business.

City wide was amazing. My furnace gave out the day before going out of town for our daughter's wedding. The repairman was out in less than an hour and was able to get it running again shortly. We were able to leave knowing the house would be nice and warm for our sweet frenchie, Hank. Thanks, City Wide.

The tech was rude and didn’t do his job. He charged me more than double than his quote and refused to guarantee his work. They did not resolve the issue and refused to make it right-and then billed me $2500.

I do not recommend this company and all consumers beware-they are crooks!

Excellent describes my experience with city wide. From my first call to Janell to my appointment with Al for an estimate to the perfect install by Don, Don jr. and Justin, everything went great! I highly recommend City Wide heating and cooling, and yes they will be doing more work for me.

Mini Split Installation was completed by Rob and Nick from City Wide. They were very professional and paid attention to the details. It took two days to complete and they both were conscientious about working in our house. For a two day job they were constantly in and out and working between the outside unit and the inside unit which was on the second floor. Mats were laid down to protect the floors and each day they spent time cleaning up and vacuuming the carpeted areas. Rob was informative about what they were doing and made me aware of options involving some of the installation issues. Even though we were disrupted for two days, they made things as easy as possible. We were duly impressed and highly recommend this company.

Purchased my AC from them back in 2010 and they've been who I call since. As busy as they are with this terrible heat, they fit me in today and got my AC back up and running (nothing to do with the new AC itself - an electrical issue inside the house). John, the technician was very professional, got things quickly figured out and showed me how to avoid the issue going forward. The family will be able to sleep tonight thanks to City Wide.

Called on Father's day with a broken AC they were out within an hour! They treat you like family and do their best to fix your issue in the fastest and affordable friendly manner. They will work hard to make sure your systems run efficiently and stay working. Their maintenance programs are great. Sign up and they will Call you when its time for you're fall or spring maintenance. Which I love not having to remember myself.

Don Wilhelmina was our service pro. He did an excellent job installing our air conditioning unit. He was fast, friendly and on time. When he was finished he made sure we understood what he did and answered all our questions. Would highly recommend.

Extremely disappointed with City Wide, I purchased my main furance from them 10 years ago and needed to buy a split air conditioner for a bedroom with no air ducts. The unit is still unwarrenty however it was cooling the room and I called them to see if it was an issue that would be covered under the warrenty or an out of pocket expense. The technican had no experience with how to fix a split air conditioner and told me that it was leaking coolant but he wasn't sure how to fix it and charged me over 400 dollars to fill the coolant and then wanted to come back with additional service charge to bring in another technician to determine the cause of the problem (after he spent over 45 minutes on phone consulting with a co worker). I had another service company come out and they immediately knew how to fix the problem and fixed it for add't expense.

I'm currently in the process of replacing my AC/Furance this fall and based on this experience I will never use City Wide again.

Very disappointed for a company to sell an applaince yet is unable to service it so now I have two separate expenses to repair it when it could of been fixed on the first trip if thier technician were qualified.

They have lost a long time consumer, also used them to replace my furnace/ac in my prior house.

Will not recommend them to family or friends based on this issue.

Would not use this company again.

Had geothermal unit installed. Took over 6 months to install with many, many issues. They initially physically installed the waterfurnace in the wrong place, they configured the board wrong and burnt out the unit in the first week, charged us for equipment that was not installed (heat coils on second unit), cut a power cord in the attic knocking out power to part of the house, didn't tell anyone, said it wasn't their fault, charged us for looking for the problem. "remembered they had cut it" after we hired our own electrician to fix the problem.

We recently called them for service on the unit and was informed there was an unpaid bill they have been sending us every month for 2 years, now sending to collection. News to us. We have never received an invoice for this.

Would not recommend this company.

Was avoiding to post this review since my neighbors are great people daughter and son in law of this people that runs this company. Citywide was called to service an AC over the last summer they found out that AC needed to be replaced so complete unit was replaced, also there was a Thankless Water heater that starting causing issues, I was contacted by the owner to get a Serial Number of Water Heather to see if there was any warranty left, I mentioned if it was not any to give an estimate first instead of fixing or a quote for a new one instead, last contact from her was a year later before the Mid-American rebate was to expire asking for the amount left on the bill. Which it turned to be twice of the amount of a new water heater, she never contacted me before asking if it was ok to fix, she did admit not having anybody experienced on this brand and to make four trips to fix it explains it. The main AC also was frozen at condenser days after installation twice. Thrasher Service did great service modifying the AC Installation never had issues since. Bottom line never allow this company to combine any services or avoid altogether unless there is a detailed charges before any work is done, she kept adding ridiculous interests charges from day one, and also the Mid American rebate ($750) was lost because of them. I will file with BBB and Attorney General so others don't run into the same situation.

First they install a new system that fails after 2 years. They come out and determine the pipes were installed wrong - and yet they charge me to fix the system they installed! Now, the system is leaking (as it does every couple of months - great system they sold us). I've been on their waiting list for 3 days now. I told them no later than 2pm because of another appointment and go figure - they call at 1:30 to see if they can come. What a joke! Go with ANYONE else - save yourselves.

Very pleased with the service and install techs as well as customer service. Did a great job of diagnosing the problem and giving me options of repair or replacement of my 22 year old furnace. I was leaning toward repair but after being fully informed of the benefits of a new furnace and fair pricing and rebates I went forward with the new furnace. Very pleased with that choice and their patience with me as I looked at all my options.