Fire Damage Restoration reviews in Kansas City, Kansas

Is is standard protocol to exit onto 50 hwy in Lee's Summit in a white Dodge pickup trying to merge between a semi and a large truck when there's no room for even a bicycle? Woman in passenger seat and man driving came around started cussing and flipping truck off like it was his fault. Exited onto 291 hwy only to pull gun and point it at the truck they cut off. Nearly called the police as this was insane to watch.

Learn how to drive, maybe don't point guns at people on the road when you're at fault and definitely don't do it in a company truck.

Edit: Since it won't let me comment after your comment, I have a bus full of 50-70 year old people that would state otherwise. Everyone on board was very shocked and this was the topic for the next three days at the nursing home.

Great people with whom to work. Quality job.

Experienced Contractors. Great work, professionalism, and timeliness!

Skilled workers. Efficient company. Repairs completed quickly and well done. Thanks.

There was a fire at our church sanctuary which completely filled the church with smoke damage in addition to the fire damage in the sanctuary. Damage Control and Restoration took control of the entire situation and returned our church to it’s previous beautiful state. I can’t say enough good things about Marshall Kintzele and his crews from Damage Control. We didn’t have to worry about a thing-they took charge and completed the project in a professional and considerate manner. I highly recommend this company.

Work was completed as described and when promised. Everything was done just how I asked and the team was very accommodating of my schedule.

Great experience!

Thank you to Jesse and his team for turning a negative thing that happen (water damage to our first floor hardwoods) into a positive experience and high quality outcome!

Thanks

Last year our washing machine broke and water leaked everywhere. We needed professional help, our insurance company recommended DCR. They came out gave us an estimate (they were a little higher than other quotes) but they seemed professional and acted like they knew what they were doing. Then Covid Hit. Delay after delay. We were put on the schedule then taken off because they had sick workers (understandable). I called them after not hearing anything from them for four months and said I would leave a negative review with my insurance company (since they recommended them) if they didnt start working asap. Well boy did that get a response out of them! Jessie called back and said- we were not a good fit and refused to do the work he said he would do. He came up with a myriad (yes I’m exaggerating) of excuses to why we didn’t get placed back on the schedule. I do not recommend this company.

I hate posting negative reviews..... this is the 4th time I’ve ever done so, most of my reviews are positive.

Horrible experience. Terrible customer service, quality of work was horrendous, and could not get any follow up from this company. Still have numerous issues with the painting, carpet, fixtures, and hardwood floors that are found on a daily basis. Would not recommend anyone ever use this company.

Jon and Lisa were amazing! So helpful and this was my first large home repair due to wind damage - couldn’t be happier

They repaired water damage that required gutting a half bath and full bath and refinishing the hardwoods on our main floor. They worked around our schedule, were very professional and we were very pleased with the quality of the work.

Our pipes broke in our basement and so we had Damage Control come out and fix our flooring and dry wall. John and Johnny took great care of us. We actually had to leave Johnny(the repair man) in our house unsupervised for a few hours and we had no issues. Very professional and trustworthy team they have. Would recommend them to anyone who needs work done.

Called in to get some help and woman who answered the phone was extremely rude. I was barely able to get out what I needed to say and she cuts me off immediately saying “We’re not interested” and cuts the call.

Jon was great as the GC. Jimmy did a fantastic job with the repairs. Jose provided excellent carpet cleaning and was reasonably priced when I requested he clean more carpet. Hope to never need them but secure knowing they are they if we do.

Jon & his team did a great job working with us through the process of correcting the water damage and bringing our home back to its original status. He was great about keeping us updated, as were his subs and contractors.

Overall quality was good. Excellent floor installation via their partnered flooring company. Quick response times. Resolved the issues we had on our punch lists with a little bit of difficulty getting our communication synced. Overall a satisfactory experience.

Their people did a great job repairing water damage that ran from upstairs kitchen to basement living area.

Drywall work in the basement was fast, clean and well done. Kitchen wood floor was partially replaced and totally refinished. They did a great job.

They had their various crews-contractors do the work and they all did great work.

The finished project looks good. The time of the project was two months late and then they still had items to come in and finish up which took another four months. Our project manager was kind of hard to communicate with. He would mix text and emails and rarely call to discuss anything. Don’t try talking to the contractors because they only talk to the project manager. I loved one day I was over looking at the progress and all I heard was the hvac guys talking about how much they hate this house. Make sure if you have to reschedule an appointment you have a good reason . I was asked to be in a funeral over a weekend on the following Monday. I had an appointment with Jesse the PM that I let him know I would need to reschedule because I had to be in a funeral. Later he told my wife he couldn’t believe I lied about being in a funeral. I had also asked for a couple of items in my house that certainly would have been great but they were overlooked. You also might want to record all of your conversations especially if you are asking for something custom. The house does look nice. Thanks Carmen for your help getting this done.

After our basement flooded while we were away on vacation, we were referred to Damage Control by our insurance company to handle the restoration. Initially, everything seemed promising—the insurance estimate was around $16,000 to restore the basement to its original state, and Mark from Damage Control assured us they could achieve this quickly.

However, we decided to seek a second opinion, and it turned out to be a crucial decision. Another contractor highlighted inconsistencies in the initial assessment and pointed out significant water damage to walls and cabinets that had been overlooked. Following advice from an independent party and conducting mold testing, it became clear that the scope of work required was much more extensive than originally estimated.

Ultimately, the cost to properly restore our basement amounted to $138,000, significantly higher than the initial estimate. Had we relied solely on the advice of the insurance company and Damage Control, we would have faced serious issues like sagging cabinets and hidden mold growth behind our walls.

This experience underscores the importance of doing thorough due diligence when dealing with contractors, especially in challenging situations like ours. While Damage Control was recommended, their initial assessment fell short of addressing the full extent of the damage, leading to unexpected costs and delays in the restoration process.

In conclusion, while we appreciate the referral from our insurance company, it's crucial for homeowners to carefully evaluate all options and seek multiple opinions to ensure that the work to your home is comprehensive and done right.

I am so thankful for Jon and Jimmy!! We ended up having to use them again due to plumbing issues in basement. So thankful we requested Jimmy again because he did such amazing work the first time we wanted him to do it again. Both Jimmy and Jon have gone above and beyond our expectations once again! We are so thrilled with how things turned out in the basement. It looks very professional!! Thank you again!! We appreciate all you do!!!

Great experience, would definitely use this company again. Jon worked with insurance company to get the claim approved. He was responsive, got the work scheduled quickly, and now the garage is fixed.