All reviews for Stanley Steemer

Stanley Steemer was awesome. Charles and Lawrance were very personable and efficient. Our small home is 70 years old and clearly had never had the ducts cleaned correctly. The returned the ductwork to like new condition in a little over an hour. I would recommend them over the “guy with a shop vac” approach if you are serious about getting the ductwork cleaned correctly.

Derrick was on time and provided excellent service! Our carpets look and smell fantastic! Very nice and professional. We will be specifically requesting him in the future.

Matt and Eli were absolutely incredible! They cleaned the couches and made them look new. Super informative on how to care for the furniture and rugs.
I have already scheduled another service we were so happy with their services. Thanks guys!!!

We had Caleb and Mason out for the cleaning of the vents . They did amazing and they detected a gas leak and made me aware. Called the gas company and they fixed it.
They work very hard and were so knowledgeable about the system.
We will continue to use their services.

Everett was great. He was friendly, informative and took great care of our carpet. Our carpet has never been steam cleaned, in 11 years, and when he left it looked like it was brand new. We are a fan and will be contacting Stanley for more services in the near future.

Mark was good to deal with, he was constrained by company policy though, could only clean a little less than half of my furniture. Company policy wouldn’t let him clean the back rest of the 3 pieces I wanted cleaned which was most of the stains I had, meaning my furniture still looks bad. The back has like buttons and tucked in so their equipment wasn’t capable of cleaning those unfortunately. Now I am forced to buy a steam cleaner and do the rest myself. Just make sure and ask before you wait two weeks to find out they can clean your furniture completely. I did ask them by the way and was told they could clean anything so there’s that too.

Edit: I received a call from the local supervisor and addressed my concerns, we set up a follow up appointment with Arson, like Mark he was good to deal with, Arson cleaned the furniture in its entirety and all the pillows, he did a nice job and I’m happy. I think it shows a lot when a company responds to a complaint and makes it right and I will definitely use them in the future! I also had them clean some carpets and stairs and they did a good job there was well. Thank you guys!

Unfortunately this experience is a mixed bag. He the people who came to do the job were friendly and nice, unfortunately I’m very dissatisfied with the result of the cleaning. I feel as if my money was not well spent and that I could have done a better job with my own tools.

The before and after difference is minimal at best, and there are still noticeable dirty spots both on my sofa and the stairs in my home. So the intended result was not achieved. I wouldn’t bring Stanley Steemer back to do carpet or upholstery again.

In the photos, the first two are the before on the sofa, and the stairs are after, and the second photo of the sofa is after. As you can see, there is still obviously dirt on the sofa and the stair treads.

They were on time, looked professional but the work was not good. They didn't put all the vents back on, they bent up one and the didn't clean up afterwards. They blew the debris out the vents and some got on the floor and they didn't clean up after themselves. When they got finished, they packed up got payment and left. Not one time did they think to go double check there work. I would never recommend or use the again.

I had the most horrible experience with Kansas City’s Stanley Steamer. The technician they sent had only been on the job 3 months and was not experienced enough with the equipment to know that his main brass connector for the water line was leaking which caused almost 1” of water throughout the home. His floor mop could not begin to wipe up the amount of water spewing from his hoses to even begin to catch all the water that was pooling in the entry hall, the bedroom and primary bedroom.
After hours of cleaning it up with towels his boss Proctor had the audacity to charge me for the 2 chairs that the tech cleaned which was why we had rivers if water running through out the house.
With newly refinished floors 4 days prior was a complete disaster.
The customer service in resolving this matter was unprofessional and unbelievable to my crew on site who witnessed and helped with the clean up.
I would NEVER, EVER RECOMMEND them as not only did they loose me as a customer but hopefully with this review others will be leary of this extremely unprecedented experience. I have hired many services in the past 40 years of hiring subcontractors for client projects and this is by far the most horrible exchange with Proctor that I have ever had .