Junk Removal reviews in Lenexa, Kansas

We had lots of tree debris and limbs from storm damage. We called this company to have it removed. Excellence customer service, great price. Jacob and Tevin did a great job loading and hauling it away. I called two other companies, one never called back. One was a no call no show for their appointment. I recommend this company for all hauling, cleanup yard needs.

J&C were super great. Took great care of our house and got rid of the junk! Even took a for of for me.

Matt was prompt to reply to my inquiry. We scheduled it quickly and he and team provided great service.

Removed a piano negotiated a price gave me my military discount even gave the two a huge tip perfect polite movers !!!!

So disappointed. My son needed a metal desk hauled off. He is young and was in a tough spot getting out of an apartment. They charged him $450. Money he didn't really have and no where near the online estimates. I only learned after the fact. I would never use or recommend.

The two seniors D and A really did an amazing job helping me clear out my old stuff! 10/10 recommend them and 1-800 Got Junk!!!!

I can't express how thrilled I am with the service we received! We called at 11 PM on a Friday night, desperately needing to remove a couple of old couches before a party in just two days. To my surprise, they answered right away and scheduled an appointment for the very next morning!

Connor and Taylor arrived exactly when they said they would, even sending a text 30 minutes in advance to confirm our appointment. Their professionalism and friendly demeanor made the whole process a breeze.

They provided a fair quote and immediately got to work, finishing the job in under 20 minutes! Their efficiency and expertise are truly commendable. They are true professionals. I highly recommend this company and will definitely be calling them again in the future!

They were prompt and very professional. The price quote was reasonable and guaranteed. I am very pleased

I wouldn't trust this company. They ignore No Soliciting/No Flyers signs on residential homes when they're out leaving unwanted advertisements on people's doors. If they won't respect signs like thay why would they respect their customers business?

They were awesome and worked out a great price for me. As soon as I booked them up that morning they were here within an hour

While driving on I-35, I was behind one of this company's trucks when debris flew out of it and struck my vehicle, causing visible damage. The truck responsible immediately sped away, and I chose not to engage in a dangerous pursuit. I promptly contacted the company's 1-800 number to report the incident. The representative assured me that an investigation would be initiated.

Upon safely exiting the highway and confirming the damage to my truck, I called again to update the report. At that time, I was informed that an "incident report" would be generated and that an area manager would follow up with me.

That manager, Jacob Hawthorne, has since completely denied that the incident occurred -- as well as denying that I ever made either of the two calls. This level of negligence and dishonesty is completely unacceptable.

If you experience anything remotely similar with this company, I strongly urge you to contact law enforcement immediately. It is clear they are more interested in avoiding accountability than doing the right thing. They will go to great lengths to cover themselves, even if it means lying outright.
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In response to the owner's reply, I've already spoken with Jacob Hawthorne, Regional Director of Safety & Fleet at Southwind. He made the company's stance clear. At this point, I have no intention of continuing to chase a resolution that clearly isn't coming. Instead, I'll be spending my time sharing honest reviews online and making sure everyone I know is fully aware of my experience with your company.

Be aware: 1800Got Junk charged me for picking up junk and for a reoccurring membership. I started calling on the day of the service to cancel the membership but no one was available. I then called every day the next week and spoke to 5 different people with none of them able to help cancel the membership. It shouldn't be this hard to cancel a service membership. 1800gotscammed.

I had 1-800-GOT-JUNK come out to quote disposing of a small grill (no propane), recliner, and reasonable sized patio furniture today. I had a local company quote me $150 all in for this job but wanted to see what 1-800-Got-Junk would charge. The two guys that came were great, but you could tell this is a very sales heavy company. They quoted me $400 (with a straight face). When I showed them my quote from the local company I had received they were able to lower the price closer to the other companies offer. (Which I accepted)

Quick and convenient, however not an interaction you will leave feeling good about or saying "that's a great company" or "I'm glad I had them do the work." Instead, you will feel like you almost got taken advantage of, having to negotiate harshly for a fair price. Then after telling them I was moving to an apartment, they tried selling me an annual subscription.

There is a difference between being informative of the companies services and overly sales driven.

Save the sales pitch, research and go with a local company. Only putting 2 stars because the service guys were very nice and respectful, but it's hard to know if anyone is genuine about doing fair and honorable business these days.

It looks like i will be lowering my 2 star review to 1 star. As soon as I posted the original review for misleading service quotes, they reached out asking for details, which i provided. I soon received an email stating that they were researching the matter and would soon be in touch. 3 weeks later, no response, so i sent another email... four weeks in...crickets.
i appears that their Yelp responses are only intended to make it appear that they actually respond to issues. Bad business practices all around.

I've been attempting to get in touch with this company for months to no avail. I cancelled my monthly membership months ago yet continue to get billed each month. Calls to the brand are voicemails left are not returned. I've attempted to email the company as well but the email address listed on the website doesn't work. "Your message wasn't delivered to dev@1800gotjukmembership.com because the domain 1800gotjukmembership.com couldn't be found. Check for typos or unnecessary spaces and try again."

September 30, 2024

Adrian's and Elijah's customer focus is outstanding! Adrian explained prices, procedures and policies prior to looking over the items to be removed, which were in the garage, sub-basement and backyard. He and Elijah worked exceptionally well together, both carefully and efficiently loading the truck with items to be recycled or passed on as donations. They moved a cabinet down two flights of steps, and then were on their way. It would have taken a number of days, two relatives, and multiple car trips to donation sites to get this done if it were not for this excellent service.

I sent in request about 7-7:30PM. They arrived around 8:15PM By 8:30 they had broken freezer and thawed food in truck and done. What a relief. The 2 guys were super helpful, and thoughtful. I'd be happy to use them again. Thanks guys!

Another outstanding service call from Got Junk KC ! Lucas was the Team Lead for this service and again they got everything out I requested and more that I thought would never be able to be moved out! They helped move some furniture to the lower level and moved some heavy pieces in the barn for us! They were friendly, willing and very able! I love this company and what a relief to have unwanted items out of the house! Thank you from the Rayville farm owners!!

Would definitely use this business again! Eric and Ben did an outstanding job today of picking up a TV and entertainment center we wanted hauled away. Eric is an especially good communicator--covering everything about the job in detail and both staff members were professional and courteous. Our compliments to the company for having hired and trained them. This company provides "junk elimination" solutions that are highly appreciated to customers like us!

100% incredible service from start to finish. The customer service rep I spoke to on the phone was informative, helpful and low pressure. I had to initially cancel (my new mattress hadn't arrived yet, and she was so gracious). The person I spoke with for scheduling after the fact made it so easy and worked with my schedule with no issues. He offered a nice, two hour window the next day, even though I had messaged him late the night before. My pickup team was in total communication the entire day, arrived on time, were super friendly and helpful, and got things taken care of with no effort on my end. The level of friendliness, professionalism, and low pressure was incredible. Honestly, it makes me want to get rid of more things, just to work with them more. Also, for my millennials out there, they are happy to work via text if needed.