Midwest Fireplace

Just called to get a quote to fix or replace my gas fireplace and clean my chimney. The woman on the phone said they don't do that. When asked what they did do they said service gas fireplaces and install new ones. So I repeated what I wanted and they said they couldn't help. What do they offer then?

AWESOME store, helpful staff! Knowledgeable in Fireplaces, great experience! Going into a Fireplace retro or new fireplace is the best.

If you go into the process with the wrong attitude, as in wanting something for nothing or unreasonable expectations then (no matter what you are buying) it will not go well for you.

Fireplaces are a thing of their own, and Midwest does best by knowing exactly what the industry has to offer, and offering the best and at different price points to meet different budgets. They are knowledgeable and friendly, dealing with vendors inside the United States and Canada.

Speaking on the PROCESS.. it, installing and finishing, or retrofitting a new unit into an old space is not a QUICK process, lots of moving parts, and to ensure the best outcome it is best to manage your expectations and flexible deadlines so in the end you get the best for your money.

This company has refused to replace a fireplace insert that they installed even though we were going to pay for everything. They had repaired the insert in late spring so we had not turned it back on till Fall. Come Fall when we turned it on the glass exploded into a million small pieces due to a build up of heat. Whether it was their error or factory fault they have refused to do anything to rectify the problem. Again we offered to pay for everything.