House Cleaning reviews in Overland Park, Kansas

We were extremely happy with the service we received from Bock's Steam Star. The 2-man team was courteous and very professional. The carpets were cleaned, spots removed, and the stairs looked wonderful. They were in and out in just over an hour. I was impressed that the carpets were dry to the touch in less than 12 hours and the rooms had a clean, fresh scent. Definitely will use them again!

I have a longstanding relationship with Bock's for a reason.

On my latest call, the technician dispatched took the time to evaluate each room in the house and recommended that I NOT have the carpet cleaned due to the damage inflicted on it by the previous home owner. After determining that the carpet was the original carpet from almost 30 years ago, Bock's consultant recommended that I not pay for cleaning and instead put that money towards a new carpet install (which they don't do).

The integrity required to tell someone that you could do it but it would be in their best interest for you not to do it is immense and is one of the primary reasons why I will always trust this company with the carpet in my home.

In this day when so many businesses struggle to provide any kind of service and often disappoint, Bock's Steam Star super-served us! Brian was on time when he came to measure our commercial building carpet, and the quote was very reasonable. His crew showed up at the appointed time and actually cleaned a larger area than was promised. We will be using them in the future and really appreciate the quality and promptness of their service.

They were able to schedule my cleaning within 3 days. I have older, white carpets and they were able to make them look really good again. I've delayed replacing the carpet for another year or so.

Thank you Bock's!

Bock’s Steam Star is the best, most thorough, professional carpet, rug, and upholstery cleaner I have ever used. From estimate through scheduling, cleaning, and follow up, the entire process was seamless and the results are beyond amazing. One of our pups likes to sit on our sofa and has left a stain of hair oil and dirt. Another cleaner was unable to get rid of the spot and Bock Steam Star lifted the spot and the sofa, along with the rugs and carpet, look like new. I am a true fan.

Superb! Gentleman came to house and walked through areas requiring cleaning. Gave me a bid which was reasonable. Cleaners came on time and did a great job! Carpet looks new!

Bock's Steam Star did a TERRIFIC job. We had many unsightly stains on our office hallway carpets, as well as our lobby and main conference room. I honestly didn't think they could get those stains removed. But they removed them ALL! I was very pleasantly surprised. And the cost was very reasonable.

The initial consultation and the service provided was extremely professional. They clearly know what they are doing as it pertains to pet urine removal. A little more expensive than I've paid other companies, but worth it to me to know that my carpets and rugs are clean. I'm very pleased and would definitely recommend Bock's.

Great job on cleaning our carpet and customer service that went the extra mile! Just had our 1 year old carpet cleaned - great job and especially appreciate the extra work to clean around/under the furniture we couldn't get moved in time. Have/had 2 dogs, 1 of which was older and having bladder issues. He's since passed and now have just the younger, teenage one. The day after having the carpets cleaned, the "teenager" decides he wants to use the carpet as a urinal (anyone want a dog?). Hadn't happened before, but that's another story. We had purchased the Home Pro spotter cleaner from Bock's, I was using it on the stain but not having much luck getting it out. I called Bock's very late in the day yesterday (Friday at 4:50pm) and talked with with a guy (think his name was Phil) for his recommendations. As we talked through options (none really good), he said they were closing in 10 minutes and would just run a bottle of Pet Spotter Plus over to our house. When he got here, he also worked on the stain using the new product and it looks amazing! He didn't have to do that and could have simply told us to wait until (or drive over to the office) on Monday. Major kudo's to he and Bock's - THAT is outstanding customer service and going beyond the call of duty. Well done sir, thank you very much, and folks, you need to use Bock's for your carpet cleaning needs.

Bock had been referred to me by a friend and their service and communication was professional and perfectly executed! From the service call for the estimate which included both a repair and cleaning to the completion of the two appointments. I was very pleased with their service and would highly recommend!

All I can say is WOW! They did a fantastic job! My carpet is a light color with some dark stains where the reclining furniture was placed. Mike explained the when the reclining position was used, the springs would shave and leave some metal filings, which looked black and oily! I didn't think it would ever look the same as when it was installed...but it did! So bright and clean. They did some stairs that were really bad, and those turned out great! The two techs that did the work were great! Mike and his assistant (forgot his name - forgive me!) were friendly, very efficient, professional, and explained what and why they were doing during the process. I can't say enough good things about Bock's Steam Star. I would HIGHLY recommend them. My carpeting looks as good as it did more than 10 years ago. Also, the lady who set up the appointment was very friendly and helpful. I really needed it to be done on a certain date, and she managed it! Thank you Mr. Bock and crew!

Overall wonderful experience. We got a puppy last year and have a very elderly dog also. Between the two of them the doggy stains were a major problem. I plan to replace the carpet since it is 5 years old & lower quality but when they gave me their professional assessment, prior to me booking services, I decided to take a chance to postpone replacement for a year or two. Their work exceeded my expectations! Smells fresh & looks clean! Large area rug I also had them do looks great also. I would highly recommend.

The two young men did a great job. We had not had our carpets cleaned in a few years and there were many pet stains. It looks great! They also did a good job on the floors in the kitchen and bathroom. This is why I have been using Bock's for several years.

Workers arrived on time. Rugs were cleaned thoroughly, including some difficult stains which they removed perfectly.

We had Bock's give us a quote to stretch the carpet in our lower level and the front room on an upper level, as well as clean both areas, an upper hallway, and the 20 stairs that connect all three levels together. We ended up deciding to split the project, as we are trying to finish off our lower level, but there is a giant tree in the middle of my front room right now so there is no way to do the stretching and cleaning there, or the upper level hall and stairs.

The technicians who came out to do the stretching and cleaning were all great. Very professional, took the time to do the jobs thoroughly, and made sure that any questions we had were answered. The issue came with the billing, and how that was handled.

Based on our quote, we should have been billed $558.10, less a $30 coupon, so an overall total of $528.10. We were charged $597.60 AFTER the $30 coupon. I emailed the office to request an itemized receipt and when I didn't hear back from them, I reached out via call. They had actually emailed the receipt, but it got caught in my spam filter. The invoice itself was only partial, for the cleaning charges, and not the stretching. Their customer service rep said we had been charged $25 for light furniture moving. There was no furniture on that level at all, we paid movers to come out the day before and get everything out as they can't stretch the carpet with anything on it. The rep's response-- well the stretcher guy didn't tell her differently so she'd need to speak to him. The other discrepancy came from the number of stairs that were cleaned. They charged us for 20, when only 14 were done. Again, the rep said she'd have to speak with her guys because they hadn't told her differently.

Where it really went downhill, was when she called me back. They were going to refund me for the furniture moving fee, but her guys told her they cleaned the stairs as instructed by my husband. Which they did. The 14 steps they could access were done. They had charged us for 20. When I attempted to point this out, she informed me that she was going off the word of her crew, inferring that I was attempting to "steal" labor from them. I took exception to her tone, and her implications and told her as much. She interrupted me, said that the point to the whole conversation was to let me know that they had decided to refund me for the furniture moving fee, and part of the stairs. I haven't seen the refund yet, but it's been roughly 20 minutes since that call so for now I'll give them the benefit of the doubt. But I can assure you, that no matter how great and professional their technicians were, the attitude and willingness of their office staff to resolve a valid client concern will keep us from ever using or recommending them to anyone else again.

Brian Bock is the utmost professional and he instills that in his team. You are bound to have sharp, courteous, and knowledgeable guys show up to do the work. They understand the "science" behind the scenes and use only the right chemicals and machinery. Trust them to get the job done right, and on time.

We had a last minute need for our living room carpet cleaned before a new couch was delivered. We were able to schedule an appt the next day! The technicians were very friendly and knowledgeable!

Bock's Steam Star is our go-to! Love supporting a family owned local business!

They came out to provide a quote for a whole house carpet cleaning. The gentleman went over everything thoroughly and the quote was lower than I expected! We were having photos taken of the house in a few days to put it up for sale so we needed the carpets cleaned asap. Bock’s were able to squeeze us in that afternoon and did a wonderful job. We were very pleased how nice the carpets looked and they were able to get out a few tough stains that I was worried about. Everyone at Bock’s were courteous and it was a pleasure working with them!

We couldn’t have been happier with our experience with Bock’s Steam Star. From starting point (consultation) to service delivery, everything exceeded our very high expectations. Each person with whom we interacted was knowledgeable, thorough, and did a great job of explaining what could and couldn’t be done. Every step of the process was done to perfection. All members of the team were great communicators, and the icing on the cake was that within two weeks, we had a consultation and got our service completed (and this was a “whole house project, carpets and wood floors). We highly recommend Bock’s and will absolutely use them going forward. Thank you for making a tough job easier!

Based on neighbors recommendation, I hired Bock's Steam Star to clean the carpet in the master bedroom/closet, downstairs family room and on the carpeted stairs. I specifically pointed out several stains during the estimate and showed the cleaners the stains I needed addressed. The cleaning team just went through the motions with no attention to detail. They seemed rushed to get to their fourth and final appointment of the day. I had to have then return the next day because of the extremely poor job on the carpet stains.
Overall, not the quality job what I expected. Wasted a lot of time having to call them back because of their four hour scheduling window.

Bock’s provided excellent, professional service. My floors have a new lease on life!