Hamilton Plumbing, Heating, A/C & Rooter

We utilized Bob Hamilton for our furnace tune up. We gave them a 2star because the technician was great. The overall experience was terrible. We have not had heat in our house because we didn’t want to use the furnace until it was serviced to be on the safe side. We scheduled service on a Monday, they offered us a Friday slot either 9-12 or a 9pm-6m. We elected for the 9-6pm. Friday rolled around and Bob Hamilton called at 4:15 asked if we could reschedule as they have some other customers the would like to get to. We explained we haven’t had heat and that we are not willing to reschedule and would like to keep the original service. My wife asked for confirmation they would be out that evening. The female on the phone lied and told my wife not to worry they would be out this evening and we would get a call or text prior. No one called or text so I called around 6.30-7:00pm the gentleman on the phone told us it had been scheduled for Saturday. I explained that was not the case and they needed to have someone out that evening as promised and as scheduled by them 5 days prior. The gentleman told me his manager would call me right back. Suprise suprise no call. Saturday morning rolls around and they have a tech available to come over to our house. We accepted the service e request o my because I knew I would not be able to call another company Saturday morning and have them there the same morning.

Summary:
1. Do what you say you are going to do.
2. Don’t lie.
3. Don’t set false expectations.

We won’t be using them again.

I had a service call to understand the age/condition of my HVAC system in a house I purchased. The tech, Scott was fantastic - very informative and talked me through everything he was doing. Ultimately, I need a new HVAC system but with the age it is understandable. If Hamilton provides the best offer for replacement I will request to have Scott do the install. Definitely recommend based on the tech I worked with. Thank you!

Our furnace stopped working this morning by this afternoon they had us up and working again, plus the plan we signed up for helped with cost and future preventive maintenance, and our technician Derek Arriaza was very thorough and helpful in explaining everything he was doing and things we may need to do. And as a Veteran I greatly appreciate the support from this company, as they support military and Veterans, but the have many options for ways to get discounts as well. So Overall a very good experience in a time of need, I highly recommend Hamilton plumbing, heating, ac, rooter, for your next home repair.