Marrs Tree Service

Great work at a reasonable price. I had a large oak tree removed. The cleanup was very thorough; yard looks better than before they were here.

Wasn't please at all with this service. We talked verbally about two weeks ago and agreed on branches that needed to be trimmed. He had planned to come out the next week....but didn't come out as promised. Then he must have forgotten which branches we had agreed needed to be trimmed. The one major branch that had fallen during a wind storm, he pulled that one off but didn't cut away the broken branch that was left on the tree. Then dead limbs I had asked him to cut away, he didn't. When asked, he wasn't very polite in his response. One worker asked to use the bathroom...which is OK...but then other workers wanted water. So I gave them water bottles but they left them empty on my back porch instead of throwing them away. He was quick...but not thorough.... nor did he do as we had agreed. No....I wouldn't go back to him, nor would I recommend him to anyone.

You get what you pay for... We had a few quotes and they were the cheapest. Insured etc so we agreed to use them. My husband and I both walked around the yard with him and told him exactly what we were wanting. Several months later (because they can't trim oaks in the summer we were told) they came out to the do the work. We had 2 trees to be trimmed and 1 stump that needed shredded down. When I called to express my concerns, I was told the tree in the back yard must have been a miscommunication and that the "lingo used in the industry" is different than what I thought it meant. So we were not on the same page. They removed a few dead sticks basically and 1 limb. They left 2 branches hanging over our power line that I asked to be cut back when we did our walk through for the bid. Left 1 huge dead limb that has been dead for years still on the tree. You can't tell because the leaves were basically off this tree by the time they did the work. I came back over lunch and saw the stump had not been completed. When I called she told me that we were supposed to remove the fence because our gate is too small. No where on our quote was that stated or mentioned ahead of time, so instead of going through the hassle of dealing with them again I had that removed from the invoice. Regarding the biggest issue, the big Oak Tree in the front yard. We have a stupid amount of sticks and twigs falling out any time the wind blows. I asked to have the lower branches cut off completely (as much as they possibly could without hurting the tree) and clean out all the dead stuff. They cut a few branches off... and that was it. Literally did not do anything further than a few branches up into the tree. We live in an old neighborhood, lots of our neighbors have big oak trees that have been trimmed much better than ours. When I called again today I was told that no tree company can clean out the oak not them or anyone. How can that be when I see it daily in our neighborhood? I will be hiring their competition next time we need any work done. Several of our neighbors referred other companies, but we stuck with Marrs because of the price and it really shows.