All reviews for ProHome LLC

Steve was great and he explained we everything well. He found flaws that I wouldn't have seen. Overall, great news home owner experience.

Ron was very professional and thorough. Very personable when answering our questions. We did our pre-closure walk through and so far have had no issues.

May-Marie is the best! Chris was also very informative during our walk through. Have had nothing but positive experiences with this company since we bought nine months ago.

Our experience in the pre-move house walk was very good
Lots of Knowledge in order to find things that we will never found, we get a lot od "details" to be fixed
Very well explain to us
Overall very good
Thanks Michael

The process with ProHome went very smoothly. Our Agent took great notes in the Ipad, documented all issues and understood our concerns. Easy to talk to. Recommended!

The Pro Agent was attentive, incredibly thorough, and detail-oriented. He took the time to explain everything clearly and walked me through the entire list with great care and professionalism. I truly appreciated his dedication and expertise

Alex was very informative! He was very helpful and answered every question before it came to my mind! Alex was very intelligent and kind! I loved my experience! Thank you so much Alex!

Prohomes warranty company representatives were helpful selecting the best policy or clarifying the coverage details, Easy to file the claims and their response is fast , good communication , good problem solving and flexibility, quickly handling the situation.
Thanks for our home warranty representative , Jay Owens .

They took the time to show me features of the home that weren't on the inspection but will help me when I move in. They pointed out paint drips too. I felt they were there to support me, not minimize what needs fixed.

May-Marie was great to work with! She was on top of the whole process and made sure everything was taken care of in a timely manner.

Great experience with ProHome LLC. The staffs are very concern about your needs and ensure that everything that needs to be completed in your home is done professionally and to your satisfaction.

Our condo developer hired ProHome to provide walk though services to document the punch list and follow up. The professional they sent, Barry was very personable with lots of expertise to lead us through the process.

We had a really positive experience with Pro Home in Wichita. Erika, Shay, and Kristen were friendly, helpful, knowledgeable, and stayed in communication with us on all the open claims we had. We were blessed to have an amazing builder with only minor things needing to be fixed. Thank you again ladies!!

Our experience with our custom home builder was amazing! Then, the follow up from ProHome was further unbelievable!! The attention to detail and their customer focus to all matters stands above all other companies. A special thanks to Ms. Erika Gonzalez of ProHome, gives of herself --by going above and beyond. Ms. Gonzalez' communication skills are unmatched. ProHome is a company you can put your trust in--totally phenomenal!!

Our customer home builder employs ProHome to handle first year warranty issues / claims. Our builder (Epic; based in Tulsa area, OK) was outstanding so we did not have many issues, but did contact ProHome several times during the first year and of course for the final walk at 1 year. We found their service model to be a bit clunky and not always efficient in terms of coordination with local contractors and ourselves - sometime requiring multiple visits from the contractors. We did get what was needed done and in the one instance of "emergency" (HVAC) ProHome did great - and were fast. Their office staff were very nice and reasonably competent. The in-home walk-through reps they sent to us were outstanding. This was our only experience with this kind of set-up so we don't have anything or one to compare. Overall, I'd say we are satisfied.

Our experience has been on par with the other 1 star reviews. It’s EXTREMELY difficult to get a hold of them. It takes months to get anything done. They don’t listen to details when you are able to get a hold of them. We ended up having the builder come and fix our front door because pro home was so useless. I think part of their business model is to take so long on repairs that the homeowners just do it themselves. I give a two because the initial walk through with a person was helpful and nice to have done before we moved in.

Multiple things not covered under warranty. Don’t let these people manage your warranty process. Should just call them AverageJoe home.

During the home inspection, we found a window damage. A home inspector from this company incorrectly noted the damage on the sheet. Prohome refused to accept its repair as the note didn't exactly match the actual damage. I later met with the inspector accidentally, and he clearly remembered the actual damage. He said he would talk to Prohome and contact me, but he never did so. The president of Prohome even refused to tell me the name of the inspector. The president also told me that the inspector didn’t remember anything about the damage. In the end, one of the issues we found during the home inspection was never considered and taken care even though it was noted on the sheet. So why did the inspector note down about it? Prohome kept refusing to repair the issue their representative found during the home inspection. I have to pay for repairing it. I know they have their procedure, but it was a very sad experience.

You buy a home, you would think that when issue comes up that it would be addressed in a timely and professional manner. No, instead you get lectured about inputting issues in their portal and following their protocol. Also it's only an emergency if they say it is. Tri Pointe does shoddy work and Pro Home provides lousy service.
I would give them zero stars if it was an option.

What kind of emergency takes a month and counting to get help with? I’ve had issues with bad wiring to my breaker panel that’s been going on since we moved in a month ago. Reported on it right away and I’ve been given the runaround “someone will get in touch with you shortly to set up a repair appointment”. This company is very unprofessional and their customer service is extremely lacking.

This is the worst company I have ever dealt with for many reasons. Number one being their inability to be responsible in maintaining contact with their customers and following up on issues that were discussed. I hope all builders will beware and choose another warranty company.